Customer Service High School
Resume:
Carol Bogar
Selinsgrove, Pa 17870
H: 570-***-****
**********@*****.***
Professional Summary
I am a Dedicated customer service Professional with motivation to maintain customer satisfaction and contribute to company success while Working as a Work at home professional.
Summary of Qualifications
Strong organizational skills
Creative problem solver
Strong client relations
Courteous demeanor
Customer service
Time Management
Fast learner
Excellent communication skills
Energetic work attitude
Listening skills
Telephone skills
20 + years in pharmacy
4 years in doctor office
self starter
Work well Independently
Multi-line phone
Microsoft Word
Typing
Credit card processing
Electronic Medical Records
medical terminology
Fax machine
Data Entry
Career Accomplishments
Organized and Opened a dispensing service for an Oncology - Hematology office dispensing medicine to our patients.
Maintain a patient following in all 5 offices both in active chemotherapy and those in maintance care .
Maintain a relationship with drug venders to keep my Inventory for dispensing.
Obtained my National Pharmacy Technician Certification in 2003 after studying on my own for a year.
Keep my certification my maintaining 20 continuing education credits every 2 years
Work Experience
July 2008
to
Current
Selinsgrove, PaCancer Care of Central Pa
National Certified Pharmacy Technician
I was hired to open the pharmacy in the office. I do the ordering of the meds, filling of the prescriptions under the supervision of the doctors, keeping a spread sheet on the dispensing of meds, billing insurance companies for the meds, doing the prior auth's for the meds, and finding foundation help for those who can't afford to pay for there meds.
Provided an elevated customer experience to generate a loyal clientele. Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.
March 2008
to
September 2009
Selinsgrove, PaSelinsgrove Inn
Front Desk Clerk
I would greet the customers upon entering the Inn. Check them into there rooms. advise them on the amendities the Inn offered. Answered multi line phone system booking reservations for customers .
September 2000
to
September 2007
Selinsgrove, PaCVS Pharmacy
National Certified Pharmacy Tech
Answered Multi line phone, data entry, waited on customers at the counter,
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Assisted customers in person and via telephone.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Educational Background
1979 Reedsville, Pa, MifflinKishacoquillas High School
Diploma Commercial
High school diploma
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