operation manager
Resume:
BIJAY KUMAR RAJAK
Saurav Apartment, Mandirtala, 2nd Floor, 66/1/3, Shibpur Road, Howrah - 711102
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HOTEL LEE INTERNATIONAL,KOLKATA
OPERATION MANAGER
October 2010 - Present
To manage the day to day operation of Hotel Lee International ,to control the staffing for all areas, be
responsible for ensuring that high standards of service and quality products. To be responsible for
developing and helping to deliver special events and service around Estate events and peak season.
Ensure that the service offered by all team members is personal and memorable. That guest
needs are anticipated and requests followed up. Build relationships with guests, ensuring that
they want to return to hotel.
Check on a daily basis the arrivals, departures and events and communicate to all relevant
personnel
Monitor rotas throughout the Hotel to ensure that they provide efficient use of staff and
optimise cover at peak times.
Manage the daily operations meeting to ensure that all team members are aware of daily business
and prepared for service.
Establish and maintain effective internal communications including daily briefings and monthly
divisional meetings in order to ensure optimum teamwork and productivity.
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of
all team members.
Assist Heads of Department to understand and manage departmental costs throughout including
staffing, wastage and operating expenses.
Pass onto the sales department any possible leads, which could develop into future business.
Be competent in guest show rounds of the hotel facilities, conference and rooms.
PROFESSIONAL RECOGNITION
Best Front Office Employee award in the year 1994.
PROFESSIONAL EXPERIENCE
HOTEL LINDSAY, Kolkata
Accommodations Manager (2009 –September 2010)
Developing, implementing and evaluating policies and procedures for the operation of the Front Office and the Housekeeping department.
Establishing and controlling budgets, monitoring revenues, expenses and approving contracts.
Participating in the development strategic planning, setting room rates and promotional strategies.
Negotiating with suppliers for the provision of materials and supplies.
Negotiating with clients for the use of facilities for conventions, banquets, receptions and other functions.
Recruiting and supervising staff, oversee and or train staff and set work schedules.
Business Development Manager (2008 – 2009)
Visiting companies and establishing business relationships.
Establishing corporate prices for hotel products and services.
Fulfilling sales targets set by the management.
Developing a corporate relationship with the company bookers.
Providing and coordinating presentations.
Hotel Front Office Manager {2006-2008}
Creating quality standards and ensuring compliance.
Generating FIT business through personalized marketing.
Developing personalized relationship with companies, travel agencies and tour operators
Assistant Front Office Manager (2005 – 2006)
Organizing, planning, directing and controlling the Front Office operations.
Developing and implementing training programmes.
Working to maximise room revenue and occupancy.
Holding daily briefing with department’s staff.
Handling guest complaints
Ensuring communication and coordination with other departments.
Being knowledgeable of occupancy and revenue figures of competitors.
Being involved in recruitment and appraisal of staff.
Ensuring cost-effectiveness of operations.
Receptionist (1994 – 2005)
Handling every guest service situations: check-ins, checkouts, providing information.
Receiving and routing phone calls.
Cash collection and disbursement.
Handling reservation procedure.
Night auditing.
Steward{1st April-31st October 1994}
Industrial Trainee in F&B Dept. (ist January-31st March1994)
PROFESSIONAL QUALIFICATION
IAM, Kolkata 1994
Certificate in Steward Training Programme
Computer skills
Windows,Microsoft Office,IDS Software,Exceed Software,Internate Marketing
Education Qualification
B.A{2 Year Pass} from D.B.College,Shibpur Howrah in 1992
EXTRACURRICULAR ACTIVITIES
Jawaharlal Nehru Centenary Run organized by Amateur Athletic Association West Bengal on 4th March, 1989.
Navy-Advance Leadership Camp at Vishakhapatnam from 5th to 25th September, 1990.
Navy-Combined Naval Wing A T Camp at Salt Lake Stadium from 1st to 12th November, 1989.
Navy-Sea Training Camp at Bombay (INS Rana) from 6th to 18th January, 1991.
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