Customer Service Administrative Assistant
Resume:
SOFIA SOLERNOU-PAULSON
*************@*****.***
Objective
To secure professional position where my experience, education and abilities would be advantageous to my employer. Offering successful experience, reinforced by keen organizational, administrative, decision making, detail follow through, and problem solving skills, with abilities in the following significant areas:
Personal Strengths: Neat, professional appearance and demeanor; highly creative and adaptable to a variety of people and situations; proven ability to manage a great variety of tasks and responsibilities simultaneously and effectively. Work independently or as a team member to meet deadlines; able to nurture and direct team spirit and effort; strong organizational, planning, interpersonal, and communication skills; pay attention to details, yet can follow through to goals; career reflecting hard work, ambition, reliability, competence, and confidence, underscored by personal commitment and professional performance.
Relevant Experience & Accomplishments
While Working for Robert Half Legal, I work as a Junior Legal Assistant. I helped the legal secretaries and paralegal with the phones, dictation, doing letters faxing to clients, copying, calling clients, entering legal time work into computer for the attorney and all and anything that was needed from within the office environment. I work at times directly under the attorney with his dictation, calls to client, drafting letter, faxing and copying and any and all duties as needed. I worked as Administrative Assistant. I assisted the secretaries with the phones, dictation, doing letters faxing to clients, copying, calling clients, entering legal time work into computer for the attorney, Director, CEO, and/or General Manager in assisting with anything that was needed from within the office environment. I work at times directly under the attorney, Director, CEO, and/or General Manager with his dictation, calls to client, drafting letter, faxing and copying and any and all duties as needed.
Ten to fifteen years administrative and legal assisting experience to include:
Scheduling
Supervising, training and office management
Public speaking
Working with legislators
Program development
Supervision of staff and volunteers
Five to ten years experience in non-profit program management to include:
Dictation
Accounts payable, accounts receivable, and purchasing
Preparation of insurance and legal documents
Preparation of monthly and annual reports
Attendance Clerk (Carver Elem.); Library Clerk (Coral Park Senior High); Paraprofessional (Panama City, FL); and Substitute Teacher (Panama City, FL)
Self-employment as a Translator
Performed administrative assistance for the William’s Island Foundation which raised funds for disabled children living in Israel.
Employment History:
Courey International, Miami, FL – (2009 to 2011)
Worked as accounting assistant; marketing assistant; customer service assistant.
Assisted with accounting department doing Accounts Payable as well as Accounts Receivable in entering information into accounting software. Assisted in marketing calls and follow up and referred to administration as well as sale representative. Assisted customer service in calls and customer care. Did letters faxes and e-mails as needed as well as assisted in research to find new customers for growth of company as needed. Called and/or e-mailed customer for updates.
Administrative Assistant-Temporary Assignments
Kelly Services, Miami, FL – 2000-2003 & 2007-2009
Assisted with the phones, dictation, letters, faxing, copying, and calling clients; calling clients; accounts payable, accounts receivable, and purchasing; assisted entering in computer any and all information pertaining to that specific job as needed for Director, CEO, worked with entering and keeping up with any and all documents that came in and needed to be processed; and/or General Manager; and Assisted with anything else that was needed from within the particular office environment. Worked as a Junior Legal Assistant; dictation; assisted the legal secretaries and paralegal with the phones, dictation, letters, faxing, copying, and calling clients; Accounts payable, accounts receivable, and purchasing; Preparation of insurance and legal documents; Preparation of monthly and annual reports; assisted in entering legal time in computer for the attorney and all and anything that was needed from within the office environment; worked directly under the attorney with his dictation, calls to client, drafting letter, faxing and copying and any and all duties as needed.
2000-2003:Assisted the legal secretaries and paralegal with the phones, dictation, letters, faxing, copying, and calling clients; Accounts payable, accounts receivable, and purchasing; Preparation of insurance and legal documents; Preparation of monthly and annual reports; assisted in entering legal time in computer for the attorney and all and anything that was needed from within the office environment; worked directly under the attorney with his dictation, calls to client, drafting letter, faxing and copying and any and all duties as needed.
University of Miami, Miami, Fl – (2009-Present) - University Communications Department 10/08/2008 to 1/21/2009; Department of Education 2011 worked for Chair and Director.
Assisted and updated filing system for Media; assisted and updated Media articles; assisted with scheduling; assisted with special events; and assisted with any and all secretarial duties as needed including phones.
SWS, Administrative Assistant, Panama City, FL – (2006 to 2007)
Faxing, copying, Assisted entering in computer any and all information pertaining to that specific job as needed for Director, CEO, Worked with entering and keeping up with any and all documents that came in and needed to be processed; and/or General Manager; assisted with anything else that was needed from within the particular office environment; was in charge of keeping up with their vehicles and making sure that were registered and keeping up with governmental taxes and reports; kept up with making sure that those workers that drove had proper documents per government requirements.
Bay District Schools, Panama City, FL – Substitute Teacher (2003 to 2005)
As a Substitute Teacher I made went over and explained their assignment; made sure that the students did the work that their teacher had left as assignment; I also graded papers and reported children that were unruly; and left the teacher the work she had assigned with report as to how day went. As Paraprofessional, I assisted teacher with the student work and classroom decorum as well as grading and reports. I also participated with translations for non-speaking English students. I was also recognized for recognizing the need to assist non-speaking English students and making sure that the program was started and money implemented. I was also recognized for starting a better healthy eating program within the school system.
Talent Tree Personnel, Miami, FL (1990 to 2000)
Assisted with the phones, dictation, letters, faxing, copying, and calling clients; Assisted entering in computer any and all information pertaining to that specific job as needed for Director, CEO, Worked with entering and keeping up with any and all documents that came in and needed to be processed; and/or General Manager; and Assisted with anything else that was needed from within the particular office environment..
Albert J. Krieger, P.A., Miami, FL (1987 to 1990)
Worked as a Junior Legal Assistant; dictation; assisted the legal secretaries and paralegal with the phones, dictation, letters, faxing, copying, and calling clients; accounts payable, accounts receivable, and purchasing; Preparation of insurance and legal documents; Preparation of monthly and annual reports; assisted in entering legal time in computer for the attorney and all and anything that was needed from within the office environment; worked directly under the attorney with his dictation, calls to client, drafting letter, faxing and copying and any and all duties as needed.
Miami-Dade Public Schools, Miami, FL - Library Clerk – (1985 to 1987)
Assisted students in checking in/out books; started computer system in the library and making sure all books had bar codes and entered into computer system; processed new books; assisted in placing books into shelves and making card for new books; assisted in doing new orders of books and made sure the library was running smooth. Pep Club President.
Joseph Hackney, Esq., Miami, FL (1984 to 1985)
Assist in entering legal time in computer for the attorney and all and anything that was needed from within the office environment; worked directly under the attorney with his dictation, calls to client, drafting letter, faxing and copying and any and all duties as needed.
Education
A.A. in Social Work Miami Dade Community College Miami, FL
Certificate in Tour & Travel Miami Technical College Miami, FL
Computer Skills
Excel
Word
Power Point
Access
QuickBooks
Various Software for Legal & Accounting
AWARDS
Awarded Certificate of Recognition for work as advocate for the elderly from Dade County Department of Elderly Affairs.
Awarded “Best Employee of the Month” from Talent Tree and Linda Robbins
Awarded Certificate of Recognition for work as an advocate for children’s rights from former Governor Lawton Chiles.
Served as Vice Chair and then Acting Chair for one year for the Human Rights Advocacy Committee in Miami, Florida.
Served as a member of the Panhandle Federated Republican Women’s Club, Panama City, Florida
Served as Consumer Member with the Florida Board of Physical Therapy (appointed by Gov. Jeb Bush).
Served as a Consumer Member of the Florida Governor’s Task Force on Obesity (appointed by Gov. Jeb Bush).
Served as a member of the Bay County Florida Obesity Committee.
Languages
Bilingual: English/Spanish
References available upon request
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