Office Manager / Accounting Assistant

Sherry Butcher

**** ***** ****  Manassas, VA ***11  703-***-****  ***************@***.***

Employment Summary __________________________________________________________

 Created Invoices daily

 Billed customers on a scheduled cycle – 15/30/45 Days

 Computed and Applied late fees

 Maintained past due accounts

 Generated an Aging AR Report daily/weekly

 Data Entry – 8000 ksph

 Coordinated schedules with customers needs in a prompt timely fashion

 Reviewed and handled complaints from customers, assuring them our willingness to resolve their concerns

 Entered new customers into data base and scheduling software

 Maintained and updated customers information/data

 Assigned work to field plumbers and estimators

 Routed field staff throughout Northern Virginia, Maryland and DC Metro areas

 Sourced new vendors on an as needed basis

 Worked with vendors to scheduling work with customers

 Create Proposals for Water or Sewer Line replacement/ Plumbing Projects/ General Maintenance Projects

 Course completed at Strayer for Microsoft Excel, Word & Access

 Currently Strayer Course emphasis’ on Accounting using Excel and Peachtree

Skills Summary _________________________________________________________________

 Microsoft Excel – Experienced

 Microsoft Word – Intermediate

 Microsoft Outlook - Experienced

 Peachtree – 1 yr experience (currently in class)

 QuickBooks – 1yr + experience  Attention to Detail

 Ability to analyze information

 Organizational Skills

 Fast Hand on learner

 Office Skills  Delegation/Team Work

 Front-Office Operations

 Thoroughness

 Developed ability to work in a fast paced atmosphere

 Ability to make decisions with no supervision

Employment History ____________________________________________________________

Able Plumbing 07/1999 - 02/2005

Administrative Assistant

- Created an AR system that reduced unpaid accounts by 60%

- Generated account receivable reports daily and weekly

- Process Credit Cards on daily basis

- Answered a 4 line phone system, speaking with at least 20 customers on a daily basis maintaining excellent customer service and resolving customer complaints and disputed on as needed basis.

- Write proposals for water line & sewer line replacements on an as needed basis

Service Force USA 10/2008 – Current

Proposal Coordinator

Account Manager for FirstGroup

- Trained Supervised, managed 2 employees

- Resolves and prevents contract problems by researching and documenting issues and problems; forwarding necessary actions; leading client service team; providing response to client.

- Provided guidance to staff in resolution of difficult client questions and problems in order to ensure accurate technical support information.

- Maintains quality results by using templates; following proposal-writing standards including readability, consistency, and tone.

- Develops proposal by assembling information about project nature and details; applying style guidelines and standards.

U.S. Plumbing, Heating and AC 02/2005 - 06/2008

Office Manager

A plumbing installer for Home Depot & EXPO Design Center

- Reported to the owner

- Supervised, managed and trained 1 employee (also trained 2 more)

- Maintained purchase orders on a daily basis, making sure PO's were scheduled, completed, paid out and closed out

- Scheduled appointments with customer once Purchase Orders were received from Home Depot & EXPO Design Center.

- Print out daily paper work and post on techs boxes.

- Worked with outside contractors such as Granite Source, Counter Intelligence, Ortiz Construction, Kitchen Connection to schedule plumbing disconnects, countertop removals, and reconnects

- Assisted owner with billing and collections on an as needed basis

Education ____________________________________________________________________

 Continuing Education- Strayer University

I have completed the requirements for a Certificate in Introductory Accounting. I am continuing my path towards either Associates or Bachelors Degree in Accounting and a minor in Business Administration.

 Accounting 1 - Completed

 Intro to Business -Completed

 Principles of Economics - Completed

 Fundamentals of Writing - Completed

 Accounting 2 - Completed

 Computer Systems - Completed

 Intermediate Accounting 1 - Complete

 Federal Taxation - Complete

 Intermediate Accounting 2 - Complete

 Intro to Sociology – Complete

 English Composition – Current

 Microcomputer Applications for Accountants(Excel & Peachtree) – Current

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