Customer Service Manager

RAJAN SATHIYARAJAH

Mobile: +974-********, +947********, ~ Email: z6yky2@r.postjobfree.com

Job Objective

Seeking assignments in Operations Management with a reputed organization

Professional Synopsis

Highly competent professional with 16 years in Hospitality Industry.

Excellent & inter personal skills, highly organized & systematic with strong Leadership Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements.

Commitment to organizational skills, operating principles and philosophies of each individual and the company.

Allocate time and resources effectively when face with competing demands.

Overcome obstacles to accomplish challenging objectives.

Monitor and prioritizes own workflow to maximize results.

Planning and organizing all aspects of Department.

Develop and set Training Programs/Recognition & Efficiency/Reward and Motivational linked Programs.

Develop and use Systems to Organize and keep track of information.

Perform all technical /procedural requirements of the job.

Cost Control Judicious.

Achieves consistency in providing highest levels of service and uncompromising high standards.

Manages, by creating an atmosphere of support and professionalism in a team.

Development of the staff.

Education

1986– 1989 Manipay Hindu college, Sri Lanka.

1997 2000 Diploma in Hotel and Restaurant Management.

Courses

Theoretical and industrial Training in Food & Beverage

Most recent Performance attributions

Hotel awarded ‘Best Hotel Middle East”2006 DEPA-Dubai Awards. (Ritz-Carlton, Doha)

In Top Ten and Number 1 International, Company Guest Satisfaction with Room Cleanliness & Hotel Cleanliness (Gallup Organization Survey Results) (Ritz-Carlton, Doha) 2007

Hotel awarded ‘ community footprints’ World Best savers 2009 (World Wide)

Career Highlights

Holiday inn, Muscat, Sultanate of Oman.

Housekeeping, Food & Beverage, Front office as a Trainee.

1990 -- 1991.

Makah Hotel/ Sur Resort Beach Hotel, P.O.B – 6585, Ruwi, Muscat, Sultanate of Oman.

Offer of Employment as Server.

1991 – 1993.

Le Royal Meridien, P.O.B -55955, Manama, Bahrain.

Offer of employment as a Server.

1994 – 1996.

Le Royal Meridien P.O.B -55955, Manama, Bahrain.

Promoted as a Bartender.

1996 – 2000.

Mushrooms Bistro, Bldg- 1653 Manama, Bahrain.

Offer of employment as a Restaurant Manager.

2000 – 2002.

Ritz-Carlton, P.O.B-23400, Doha, Qatar.

Offer of employment as a Bartender.

2004 – 2006.

Ritz-Carlton, P.O.B-23400, Doha, Qatar.

Promoted as a Head Bartender

2006 – 2010.

Ritz-Carlton, P.O.B-23400, Doha, Qatar.

Promoted as a Supervisor

2010 October till to date

Training Program and Lessons Attended

Performance Management

Managing Quality

Customer Contact Skills

Food – Sanitation and Hygienic

Food Preparation

Legal Aspects

Hospitality Accounting

Maintenance and Engineering

Menu Planning

HACCP

Personal Details

Date of Birth : 29th December 1970

Nationality : Srilankan.

Languages

English, Sinhala and Tamil, Hindi.

Computer Skills

Fluent Computer literate.

Windows, Microsoft office,

Hardware and Software installations and Trouble Shooting.

Fidelio & Opera Management Operating System, Oasis.

Interests

Internet, Music, Cricket, Table Tennis, Hotel Industry and swimming.

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