QA Tester (Intern)

JORDAN DABNEY

**** ***** ****** | Falls Church, VA 22046

865-***-**** | *************@*****.***

TECHNICAL SKILLS________________________________________

Operation Systems/Software Applications: MS Windows 97-Windows 7, MS Office Suite 2000, 2003, 2007 (Access, Excel, PowerPoint, Word), Rally, SQL, defect tracking tools

Hardware: Working knowledge of HP desktops & laptops; Dell desktops; HP printers; Lenovo Laptops; iPhone 3GS and 4

Others: Proficient in Clerical Skills; Data entry; Customer Service Support (both on the phone and in person); leadership experience

Certifications: Working to attain CompTIA A+ Certification (estimated date of certification: February 2012)

EMPLOYMENT

________________________________________

Deltek Inc. August 2011 – January 2012

Quality Assurance Intern

Assisted and performed functional testing, load testing, and web portal testing

Contributed to the product integrations between Deltek, INPUT, Fed Sources, and Washington Management Group

Manually tested Deltek Inc.’s newly integrated software applications

Marriott Residence Inn June 2008 – August 2008

Gatehouse Attendant/Cook

Cleaned dining areas after breakfast, lunch, and dinner to ensure that health conditions were met

Cooked food for over 150 people to maintain a quality experience for every customer

Managed and updated the dining areas and main restrooms used daily throughout the facility

Provided guests with a wonderful experience every single time they dined in the restaurant

Bear Rock Cafe June 2007 – August 2007

Front of House/Cashier

Cleaned the inside and patio dining areas hourly to maintain a spotless dining area

Managed customers’ orders and dealt with money at the register to provide exemplary cashier skills

Distributed customers’ food in a timely manner and provided excellent customer service

EDUCATION & TRAINING

________________________________________

Northern Virginia Community College Expected graduation date: May 2013

Associate’s Degree in Information Technologies

Year Up National Capital Region, a Partner of Northern Virginia Community College Graduation: January 2012

Enrolled in one-year career development institute that provides six months of technical and professional training, a six-month corporate internship, and college credit

Completed courses including desktop support, IT helpdesk, computer networking, business writing, professional

skills, personal finance, and customer service

LEADERSHIP & VOLUNTEER EXPERIENCE

________________________________________

Year Up NCR – Georgetown University Case Competition April 2011

Participated in a Harvard Business School case study

Developed strategies to make Nokia more competitive, using a SWOT analysis

Created and presented a PowerPoint to Georgetown faculty members and local business leaders

Awarded 3rd place out of 16 teams

Twin Cities Diversity Council – Council Member March 2006 – May 2008

Represented Maryville High School

Efficiently communicated a vision that played a vital role in the unification of our community

St. Paul A.M.E. Zion Youth Leadership Organization – Delegate January 2004 – June 2008

Taught elementary school children the fundamentals of money, credit, and banking

Contact this candidate