customer service Professional
Resume:
Jacqueline Raglin
**** **** ** *******,***** **051
Objective
Seeking a position in the customer service field where my experience in administrative support and client satisfaction will contribute to customer loyalty and the company bottom line.
Qualifications
Customer Service Experience prepares me with a solid skill set in account maintenance, client communication and computer information processing. Detail oriented and thorough, my analytical
Education
Ross Shaw Sterling Houston, Texas
Texcell Career Center Houston, Texas
Relevant Experience
Customer Service Representative
American Medical Response
-Answering incoming calls for 25 different healthplans . Fast paced, business monitored staff of 30 reps, assigning schedules, maintaining books for vacation and paid days off for reps Quality assurance,
10-10-08-present
Administrative Assistant/ Dispatcher
Dish Network
03-07-07 -09-09-08
Utilizes independent judgement in responding to calls or emails for the support department and determining the most appropriate function to handle the calls to ensure customer satisfaction.
Answer the incoming support calls and assists in obtaining basic trouble-shooting steps. Manages customer problems and inquires and determines appropriate handling of problems. Ensures timely escalation of customer problems by documenting the impact to the customer and by assigning and appropriate priority. Initiates escalation as appropriate to ensure
management awareness of problems that are severe in nature or that are exceeding documented targets. Compiles reports for support services manager.
Licensed Dispatcher/ Customer Services Agent
ADT Security System
12-09-05/ 09-05-07
ch: Hold-ups, Panic, Duress, Medical, Fire, Burglary, Low Battery, Trouble, Unscheduled Openings, Late to open, Late to close, Late to test etc. for Home Securities. Verify pass codes. Call on list, review the notes for special arrangements and resolve the calls.
Work on the dice software.. Problem solve and use good judgment to make decisions.
Contact this candidate