Customer Service Assistant
Resume:
TRACEY BLACKBURN
****************@*****.***
SUMMARY
Skilled and personable Office Assistant with 15+ years’ providing consistent approachable customer service and a full range of general office support.
HIGHLIGHT OF QUALIFICATIONS
Administration: Provide exceptional administrative support to peers and senior management. Success streamlining office processes to increase efficiency and improve service. Track financial data and accurately process customer payments. Outstanding communication skills; continually project a highly polished professional image.
Customer Service: Serve as initial contact point for customers, patients, vendors and partners. Educate customers regarding products and services. Efficiently schedule appointments and promptly respond to inquiries via email and telephone.
Technical skills: Adept with Microsoft Windows (Word, Excel, Outlook), Corel WordPerfect, Act!, QuickBooks, PeachTree, Dentrix, EagleSoft, inner office E-Mail. Capable of managing multi-line telephone systems, typing speed of 65 wpm with superior accuracy.
Key strengths: Excel at developing strong, professional relationships with staff, senior executives, customers, patients and vendors; strong record of creating a good first impression. Highly organized and conscientious; trusted by superiors with confidential materials and information. Based upon daily demonstration of maturity and responsible behavior moved into supervisory positions. Adapt quickly to new and changing environments.
WORK HISTORY
2007-2009 Department Head/Assistant - Harry Netzhammer DDS: Assisted chair-side, managed laboratory cases and equipment, oversaw schedule, insurance and billing, routed calls and mail, took x-rays, accounts payable and receivable, collected co-pays, handled past due collections
2004 - 2006 Department Head/Oral Surgery Assistant – Valparaiso Family Dentistry, Inc.: Assisted surgeon and dentists chair-side, managed and trained assistants, took x-rays oversaw every facet of daily departmental details.
2002 - 2003 Head Dental Assistant – Colby Dental: Promoted within two months to Department Manager, trained new assistants, managed office/clinical equipment and supplies, took x-rays responsible for scheduling and AR/AP.
1994-2001 Administrative Assistant – Norland International, USA: Assisted management in multiple departments, sought & implemented cost effective means for shipping (foreign and domestic), implemented ACT! Database, AR/AP, customer billing, issuing estimates, tracking vendor invoices, issuing purchase orders, verifying employee timesheets, benefit enrollment and receptionist duties.
EDUCATION AND TRAINING
Lincoln School of Commerce, Associates Degree Paralegal Studies ~Northwest Indiana Dental Office Emergency Review 2005 ~ American Dental Society of Anesthesiology 2004 Assistants Review ~ Healthcare Professional CPR Certified 2004
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