Fredrick Love
Kentwood, MI 616-***-**** **.******@*****.***
Upon graduating National Institute of Technology I developed a strong academic background in IT combined with excellent internship experience as a helpdesk system support specialist.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
Education
National Institute of Technology – Dearborn, MI, Certificate earned 5/03
Network Systems Support Program
Macomb Community College – Warren, MI
Computer Numerical Control
• Training included Cad/Cam, Shop Theory, and Shop Mathematics
Technology Skills
Systems: Linux, Unix, Windows 9X/NT/2000/XP/2K3/2K7, Cisco
Software: MS Office, GIMP, Shell Scripting, Apache, Adobe Photoshop
Work Experience
Express Professionals – Grand Rapids, MI
Machine Operator, (2008 to 2010) Loading and unloading materials into machine for packaging, machine set-up and repair, quality control, testing of equipment and products.
Manpower – Grand Rapids, MI
Warehouse, (2006 to 2008) Operated Hilo to receive incoming materials while pulling finished goods from warehouse for production. Followed safety procedures and efficiently tracked input and output of materials according to regulations and ticket system.
H&R Block – Farmington Hills, MI
Helpdesk System Support, (2003 to 2005) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, data recoveries, and installations. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
DCT, Inc. – Warren, MI
CNC Machinist Apprentice, (1995 to 2002) Originated as general labor positions. Achieved acceptance to apprenticeship program and gained experience reading blueprints, operating Bridgeport, and CNC with Fanuc control. Gained knowledge of G codes and M codes. Additional knowledge of reading instruments such as calipers and micrometers for accurate measurement of tolerance.