Project Manager
Resume:
LISA E. RUEDEMANN, MS HSA, LNHA, ECC
Wyncote, PA 19095
Cell 603-***-****
z6dw0l@r.postjobfree.com
________________________________________________________
Expertise and SME in Analysis of Operations and Regulation Compliance and Project Management
• Operations- leadership, staffing, scheduling, budgeting, planning, human resources, diversity issues, customer service, training, Coaching and Mentoring, conflict resolution, cost reduction and increasing productivity- 20 yrs
• Analysis- program evaluation, quality issues, Familiarity with Federal Regulations and compliance-ADA, EEOC, OSHA, DLA- CFMS, CMS, DoD, DHS, DEA - teaching, program development and implementation, service integrations, documentation analysis and translation for database development, process analysis , Critical Thinker~ Through operational expertise, brought clarity to defined goals and created more effective processes by focusing resources and improved use of teams. Analyzed and interpreted subjective information in order to conform it to limitations expressed in data base structure and Federal Regulations -20 yrs
• Program Management- Analyzed and Developed Process Plans and Plans of Correction, Defined Customer Expectations, Set up timetables and schedules for projects. Interacted with Team Leaders from Government, Executives, and Consultants. Facilitated Meetings, Presented Summaries and Finding in a concise manner. - Worked with a sense of urgency. Ability to quickly get up to speed on responsibilities, parameters, tasks and new systems and operations. Ability to communicate effetely in groups, teams and one-on-one. Familiar Six Sigma Methodologies and tools- 20 yrs
• Additional Expertise- , Federal and State Regulation Compliance, healthcare administration and operations, healthcare food service, clinical nutrition, multi-site catering/restaurant expertise, home health, hospital, and long term care experience both in for profit and non-profit organizations and leadership. Safe Serve Certified -20 yrs
• Bi-lingual English-Spanish, Microsoft 2010, Windows 7, Intra –office web bases systems, database, Intranet, Internet Research. World Wide Web, E-mail , Outlook, Web Applications, Horizon OneSource, Compnutrition,
• Federal IT-2 and Current CAC, Nursing Home Administrator Licensure
CONTRACT CONSULTING EXPERIENCE
Business, Data and Regulatory Compliance /Analysis- Nationwide
The Judge Group
West Conshohocken, PA
February 2011 to July 2011
Business and Data Analysis
Contracted with the Judge Group as a Federal Civilian Contractor with
Department of Defense, Defense Logistics Agency -Common Food Management System (DOD DLA CFMS) DLA CIV Information Operations- Data Migration Team- Nutrition and Food Service expert and analyst along with “Critical Thinker” stationed at DLA Troop Support Philadelphia PA
CFMS are a Global integration and consolidation of Armed Forces Food Service Databases at an Enterprise Level to comply with DOD and Federal Executive orders and mandate for a Class I subsistence Supply Chain.
Tasked with:
• Facilitation of processes and elimination of backlog; resolution of logistical problems in the sorting and writing of critical information for global troop support for all armed forces and affiliates.
• Through operational expertise, brought clarity to defined goals and created more effective processes by focusing resources and improved use of teams. Analyzed and interpreted subjective information in order to conform it to limitations expressed in data base structure and Federal Regulations to Standard Armed forces Food Service specifications.
• Analyzed systems and project plans along with Government and Contract goals –creating revisions and solutions to bridge gap between expected and actual- utilizing GAP and other Project Management tools.
• Analyzed and amended over 2000 USMC documents and 850 new documents for integration into database in preparation for translation into new system.
• Created more than 100 new documents for initial testing phase and consolidated 200+ documents for initial input into live system; designed templates and spreadsheets and additional documents for data input and logical progression of process flow systems for integration into live database.
• Collaborated with others Teams to streamline systems and aspects of the DLA systems including but not limited to STORES, Testing, Functional, Training and Culture Change. Have familiarity with STORES systems process and an acute understanding of food ordering systems.
Healthcare Consulting- Program Management with Focus on Regulatory/Operations Analysis/Compliance
May 2008- 2011
SME- Healthcare Administration and Food Service Operations
All Facilities contracted were on Federal Watch List for Multiple Federal Violations with immediate loss of CMS Medicare and Medicaid Funding and closure – Compliance expected within 90 day for inspection finding.
Healthcare consulting services for Federal and State Survey Compliance issues recently completed contracts for:
• Good Samaritan in- Most recent contract Devils Lake ND ~ Aug 2010 ~ Sept 2010- Training of New FSD with review of Survey issues and operations and budget reduction in addition to visit during April 12th, 2010 – May 22nd 2010 – Analysis and implementation of recommendations to achieve compliance with State and Federal survey issues with possible remedies imposed pending re-inspection (Passed re-survey with 1 deficiency out of 29 – able to accept new admissions).
• Winfield KS- a two week financial cost analysis of Nutrition services reducing annual budget by ~ $ 40, 000/yr.
• Completed a Federal and State Compliance contract in Artesia MN since early September 2008 – December-2009 for Good Samaritan. Become “Person in Charge” upon medical leave of Administrator- State of New Mexico LNHA- Obtained a Quality Award from the State of New Mexico for Facility compliance and operational improvement
• Provided Client analysis, project plans and milestone for plan doc correction using GAP and other matrix/analysis tools
• Prior contract for Good Samaritan SNF in Lodi WI May-Aug 2008. Specialty – operations management and cost reduction, and team building. Deficiency free surveys in specific departments. Improvement in overall survey results (three of the building were under federal watch list review) along with reduction in operating costs, reduction of turnover and compliance with policy and procedures of company.
• Analyzed and submitted RFP analysis from vendors and contractors for possible contracts and bids
Culture Change- HR , Training ,Scheduling and Program Implementation
Genesis Healthcare Ridgewood Center Bedford, NH 1/2007-1/2008
Facilitated Culture Change to new delivery model:
• Manages, maintains, and evaluates the Center Labor Management Process, Controls Nursing Department Labor Spend using GenSTAR Scheduling and Timekeeping software.
• Orients new employees to Labor Management Policy. Reconciles Nursing timecard daily, weekly and process time cards for payroll bi-weekly.
• Maintains records of nursing certifications/licensure to meet scheduling requirements. Minimizes open positions and optimizes employees' schedules. Serves as liaison with Staff with respect to work schedules. Negotiates schedules balancing center's staffing needs, employee schedule preferences, and financial performance. Maintains center coverage at all times. Reviews and tracks requests for time off, sick time & call outs.
• Coordinates scheduling changes with management and staff.
• Manages the Labor Management process in the center based on established daily, weekly, bi-weekly, monthly routines to ensure employee and customer satisfaction.
• Communicates with recruiters to recruit nursing staff to fill open positions. Interviewing and hiring of all new nursing staff.
• Discipline employees in regards to time keeping and attendance issues using the coaching and supervision tool. Precipitates in management meetings, in-services, committees.
• Encourages employees to continue learning and provide information on TAP, leadership opportunities, and other employee programs along with open positions.
• Possess strong interpersonal skills, customer service abilities, communication and time management, and computer expertise, multi-tasking and organizational ability.
• Assesses open positions and screens new applicants for suitability to position and organizational culture. Tracks weekly nursing hours for additional hidden expenses i.e. working past scheduled shift, missed breaks, etc.
• Champions culture change to potential employees. Educates staff on policy and procedure when appropriate including reminders and updates.
• Measured Project Plans vs. actual with multiple tools and matrixes
OTHER
HEALTHCARE SERVICES GROUP - Temporary Management Lexington MA 2006-2007
Director for Food Services –Temporary
A national contract management company in food service, laundry and housekeeping. Position held at a 172 beds Beverly facility in Lexington MA with. Duties included all aspects of institutional food service management.
ENGEERING POSITION- THERMO-PHYSICS
Dynatech R&D- Cambridge MA 2 yrs
Thermo-Physics and Setting ASTM (American Standard Testing Methods) Standards for new experimental and emerging materials and technologies.
Conducted Thermal experiments with new and emerging materials and chemicals via various methodologies setting ASTM Thermal Properties and parameters
Conducted Analysis of results to project goals using GAP and other standard analysis methodologies
Developed Project and Experimental Plans
Collaborated with team members, engineers (various disciplines), scientists to outline tasks and set up experiments
Documented and presented results and recommendations
Filed for ASTM approval and RFP for possible contracts of approved product
PERMENENT HEALTCARE LEADERSHIP POSITIONS
BRIAN CENTER OF HENDERSONVILLE ~ A MARINER HEALTH CARE FACILITY Hendersonville, NC 2003-2004
A 140 Bed Skilled Nursing facility in a group of over 350 Facilities Nationwide
Director of Food and Nutrition Services
Overseeing all aspect of the daily operation of the facility in all areas of Food Service and Clinical Nutrition responsible for clinical care of residents, including but not limited to: Dietary recommendations, food service management, and nutritional assessment, and documentation, care plan reviews, budget responsibilities. Develops and plans departmental programs and efficacy assessment, facilitates resident food counsel meetings, and confers with family members regarding resident care. Participates in daily rounds as a member of the Interdisciplinary Care Plan Team, Environmental Team, Safety committee, and Nutritional Services. Monitors MDS related quality indicators. Coaches and educates nurses on nutritional indicators and interventions. Serves as a consultant to the Nursing Home Administrator and Director of Nursing, Therapy Department when appropriate. Directs the dietary staff and consults staff on with necessary duties and information. Interacts effectively with all employees. Assists the Food Service Assistant in daily activities concerning the day to day operations of the facilities kitchen, computerized food ordering, menu revision, spreadsheet development, budgeting and cost control, staffing issues and other concerns as needed.
SUNBRIDGE AT SOUTH POINT MANOR Miami Beach, Fl 1997 - 2002
A 264-employee, 232-bed facility of the SunHealthcare Group with -200 facilities worldwide.
Food and Nutrition Services- Director
• Overseeing all aspect of the daily operation of the facility in all areas of Food Service and Clinical Nutrition responsible for clinical care of residents, including but not limited to: Dietary recommendations, food service management, and nutritional assessment, and documentation, care plan reviews, budget responsibilities. Develops and plans departmental programs and efficacy assessment, facilitates resident food counsel meetings, and confers with family members regarding resident care. Participates in biweekly rounds as a member of the Interdisciplinary Care Plan Team. . Monitors MDS related quality indicators. Coaches and educates nurses on nutritional indicators and Interventions. Serves as a consultant to the Nursing Home Administrator and Director of Nursing, Therapy Department when appropriate and directs the part time dietary staff and consults staff on with necessary duties and information. Interacts effectively with 180 union employees. Assists the Food Service Supervisor in daily activities concerning the day to day operations of the facility’s kitchen, computerized food ordering, and menu revision, spreadsheet development, budgeting and cost control. Ensures compliance with HMO, JCAHO, and State of Florida requirements along with Federal requirements. Program Management and Program Development and Project Planning
UNITED HOME CARE SERVICES Miami, Fl 1995 - 1997
A 570-employee JACHO accredited nonprofit organization serving over 5,000 clients throughout Miami- Dade County.
Administrator and Nutritional Educator Program Development and Pilot Projects
• Administered Meals-On-Wheels program serving approximately 600 home-bound elderly and disabled adults, throughout Miami-
• Dade County, in compliance with the State Department of Elder Affairs Guidelines and Federal Guidelines. .
• Conducted Joint Commission on Accreditation of Health Care Organizations educational sessions as facilitator and educator to union and non-union staff.
• Educated Home Bound Elderly and Family Members along with Care Givers for specific nutritional needs and concerns.
• Member of Ethics Committee, Quality Committee, Quality Improvement Team, and Zero Error Committee. .
• Managed customer service, complaint tracking and resolution.
• Developed and managed a "'$1M budget.
• Lowered per client food cost from $4.75 to $4.00 per day through contract negations.
• Secured a Federal grant to increase the number of clients served daily from 300 to 600.
• Help secured a grant to deliver a 10-day hurricane emergency food supply to 2,000 clients annually.
• Trained 470 union employees on JCAHO standards for initial JCAHO survey. .
• Developed safety and inspection criteria for 3 vendors to ensure compliance with home meal replacement State regulations
• Provided GAP analysis for program milestones and improvement of overall operational goals based on regulations and Grant s
• Preceptor Florida International University (FIU) bachelors and masters level dietetic students.
• Contributor, to a clinical research study on Nutrition and Home-Bound Elderly conducted by FIU. Then co-authored study presented to the 1996 American Dietetic Association Annual Convention at San Antonio, TX.
• Grant writing and monitoring.
• RFP development for Vendor search to contract and provide Home Delivered Meal-on-Wheels throughout Miami-Dade County
OTHER LEADERSHIP– Restaurant and Catering
Chef’s and Management Positions
Chef-Lock Obers – Boston, Chef-Claire’s – Key West, Chef-Bagatelle – Key West, Owner-Ovo ~the Art of Night Life – Miami Beach, Chef-Fisher Island – Miami Beach, Chef-The Palace – Miami Beach, Chef-Coconut Grove Country Club – Coconut Grove, Chef-Montrose Country Club – Montrose ,PA- Management- Shoney’s, Denny’s
Catering included – Don Johnston – record release party, Mural Hemmingway –private Chef and her restaurant Chef, BeeGees, Christian Dior Fall Runway (1500 people), Production Catering on off- shore Islands, Good Morning America, etc.
EDUCATION
BARRY UNIVERSITY
Master of Science Miami Shores, Fl
Health Services Administration May, 2001
Graduated with a GPA 4.0
BARRY UNIVERSITY
Bachelor of Professional Studies, Miami Shores, Fl
Health Services Administration September 1999
Graduated GPA 4.0
ADDITIONAL EDUCATION;
Miami Dade Community College, Miami, Florida Associate Degree in Nutrition and Dietetics
Harvard University, Cambridge, Mass. Chemical Engineering
Northeastern University, Boston, Mass. Chemical Engineering
FACULITY AND LECTURE HISTORY
Cabarrus College of Health and Sciences ~ Kannapolis, NC
Johnson and Wales University Miami-Dade Community College ~Miami, FL
Miami -Dade Community College ~ Miami, FL
AFFILIATIONS
American College of Healthcare Executives, Charlotte Executive Forum & Member South Florida Healthcare Executive Forum, Member
Women's Healthcare Executive Network (past member)
American Dietetic Association, Member North Carolina &Florida Dietetic Association
Miami Dietetic Association (past member)
A Miami-Dade Chamber of Commerce - Active Member Board of Directors ~ 1999 -2002
Asked to join Phi Beta Kappa
Mentor and Coach to Nutrition Students and Seasoned Professionals
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