Career Objective

A professional in search of more challenging and exciting career opportunities as a SAP Consultant that would place me at the forefront of efficient business process techniques and new software and hardware technologies. I seek an organization that would utilize my diverse skills, experiences, and advanced technical knowledge.

Professional Summary

An IT professional with a Masters in ERP Systems (SAP) and SAP Alliance Certificates from Victoria University, Australia offering experiences in implementation, support and delivery experiences within the SAP and Healthcare I.T. industries. Possessing business process knowledge in maintenance, procurement and stock movement scenarios for DSTA Facilities Management, Air Force, Navy and Army sectors. Experienced project team member who has excelled in still maintaining a strong eye for detail, problem solving and follow-through capabilities. Able to work well under pressure, achieving excellent results in every project organized.

Adept in the management of user expectations during project upgrade, realization and pre and post go-live phases. Known for quick resolution of user issues and delivering on time while exceeding project manager and client expectations. With significant exposure to various project phases such as Regression Tests, SIT, UAT, Pre Production Testing (PPT), various phases of Data Migration, Pre UAT training and End User Training phases. Developed technical knowledge and skills in the application of PM, MM (Procurement) and PS modules.

With keen insight into proactively identifying and resolving problems and application of improvement activities which have significantly optimized resources, improved service, minimized system downtime and increased customer satisfaction. Consistently implements high standards of customer service and strictly adheres and upholds established company standards as well. Established and maintained productive working relationships with all internal departments and external stakeholders such as vendors, business partners and clients.

Core Competencies

New Business Area Implementation

Technical Upgrade

Production Go-Live Support

System Integration Testing

User Acceptance Testing

Functional and Requirement Spec Documentation

End User Trainings

Training Materials Development

User Manual Development

Technical Support

System Administration

Data Migration

IT Skills

Air Force/Navy Business Processes: Procurement, ADSUBCON, Stock Movements (Goods Issue/Goods Receipt), Advanced Deferred Defect (ADD), Cannibalisation, IE4N (Dismantling and Installation), Maintenance Processes

Facilities Management Business Processes: Minor Works & Major Works (Corrective Maintenance), New Works (Construction Projects), Procurement of Services, Land Building Inspection Process, Periodic Structural Inpsection Process, Configuration Control Management Process, Utiliy Meter Reading Process

SAP PM(Aerospace & Defence/Facilities Management/Construction Machinery Industry)

SAP MM(Procurement/Goods Movement/Release Strategy/Subcontracting)

SAP PS(Basic), HR(Basic), SAP BI (Creation of InfoObjects, Infopackage, InfoCubes and ETL process Learnt in BI module for Masters Program), CRM (Basics), ARIS, BPMN

Software: Microsoft Office Suite, Photoshop, Macromedia Fireworks

Health Applications: Siemens MagicView PACS, AGFA Impax Radiology Systems, GCS Image Management System, AGFA IMPAX EE, IMPAX 6

Programming Languages: ABAP (Basics and debugging), JavaScript

Key Accomplishments

Provided successful support for SIT, UAT, LVT, Data Migration and Post Go Live for the New Business Area Implementation Project for Facilities Management Department

Accomplished successful completion and handover of Project Change Request (PCR) after Go-Live

Accomplished regression testing activities for a Technical Upgrade Project

During an internship, effectively functioned as Authorization Team member and developed a mini solution for monitoring End User Training

Career History

Accenture Common Business Systems, Thailand • April 2012 to Present

SAP PM Functional Consultant • Global Template Implementation for Caterpillar Inc.

Implementation of CBS Plant Maintenance GT solution for Caterpillar Inc. Thailand project

Delivery of Local Enablement Workshops (LEW) to local BPOs and KBUs to gather Thailand specific requirements for Maintenance business processes

Support Consultant for QM Module during LEW Workshops

Update of business process flows and requirements gathering for Deferred RICEF requests by users

Creation of Functional Design Specifications for Approved Deferred RICEFs.

Performing PM module configuration, PM Master Data loading using LSMW tool, Unit Testing, SIT, UAT and conducting Train-The-Trainer sessions for key business users.

Providing post go-live support.

Updating and creation of Documentation as required by Project, ie., Training Materials, Roles and Authorisatino Requests for new users, Configuration notes update.

IBM Global Business Services, Singapore • June 2010 to February 2012

Functional Consultant • 4.7 to ECC 6.0 Technical Upgrade • New Business Area Implementation Project

Assumed Senior Consultant’s role for Facilities Management Agents’ phase 2 rollout scheduled for a January 2012 go-live and as such responds to all training needs and provides support to end users as well

Primarily contribute to testing and support for Materials Management & Plant Maintenances modules for Facilities Management new business implementation for DSTA and A&D for Technical Upgrade Implementation Phase

Accomplish support for 4.7 to ECC 6.0 technical upgrade for Plant Maintenance Module, via regression testing for Corrective/Preventive/Adhoc maintenance scenarios, Procurement of Services business scenarios for Air Force, Navy and Army Services’

Perform SIT and UAT for Engineering Maintenance, Corrective Maintenance, Preventive Maintenance business scenarios as well as end-to-end testing for Maintenance Execution, Supply Management, Procurement and Maintenance Closure business scenarios

Closely works and coordinates with UAT testers and Business Process Owners to ensure that their business requirements are fully met by the proposed system

Contribute to user technical and implementation support during pre-production test phase and regression test phase 2

Utilize IBM’s Data Migration Framework in providing users with data migration support for upload of Functional Location Master Data, for various DM phases

Provided second level support in resolving issues faced post Go-Live, during run-in and warranty phases for Building and Infrastructure, Engineering & Maintenance rollout

Assisted DSTA Facilities Management Department users on issues faced and updated SIRs using Solution Manager

Fulfills various administrative duties as requested by PMO to augment staff shortage, these include managing consultant timesheets and salary related matters

Application of ARIS toolset for the management of all ePC diagrams for new business implementation

Perform minor configuration and unit test for solutions transport to production systems for SIR resolution

Successfully conducted unit test, SIT, UAT and handover of Project Change Request (PCR) for improvement/enhancements to production system to further meet customer needs post Go-Live

Key Results

Accomplished End User Trainings for DSTA Facility Managers, System Managers, Program Managers, Facility Management Agents and Camp Commanding Officers for the Building and Infrastructure Engineering and Maintenance (B&I EM) system

Took charge of the second phase go live which required training work such as end user training and provision of onsite support for new users, created the New End User Training course materials which included training slides, user manuals, training handouts and quizzes for the second phase go-live and also successful completion of Project Change Request (PCR)

Authored User Manual for newly implemented Business Warehousing reports under new business area implementation

IBM SAP Internship, Singapore • March 2010 to May 2010

Authorization Team Internship •

Provided the design solution for tracking end users’ authorizations and their corresponding training attendance

Updated knowledge and application of SAP Security Concepts, Data Gathering and Data Cleansing

Singapore General Hospital, Singapore • December 2006 to November 2009

System Administrator, Department of Diagnostic Radiology • Radiology Department Website • User Account Management Policy & Department I.T. Security Policy • SGH DDR RIS & PACS 2009 with Microsoft Health Solutions Group • Teleradiology Project with Agfa Healthcare

Performed IT administration tasks including PACS administration, user accounts management, client installation and configuration and system configuration and customization

Operationally supported in sourcing and out sourcing as well as for the internal teleradiology audit

Provided Level 1 support for troubleshooting IT workstations and network issues

Closely worked and coordinated with vendors on application issues

Rolled out trainings for radiologists on Siemen, Agfa PACS Application, Philips Speech Recognition Program

Accomplished UAT for the PACS radiology application implementation including configuration testing

Ensured updated and accurate documentation on IT inventory, technical documents, training and user manuals

Contributed to Business Continuity Planning activities

Education

Masters of Business in ERP Systems (SAP), Victoria University, 2012

Bachelors of Information Systems, Deakin University, Melbourne, Australia, 2006

Diploma in Computing (1st sem), Melbourne Institute of Business and Technology, Australia, 2006

Professional Development

Fundamentals of Project Management

WSQ SOA for Employability Skills

Course on certified Ethical Hacking

Course on certified Hacking Forensic Investigator

Enterprise Linux Administration

Certificates of Achievement for:

HRIS (HCM)

Computerised Accounting in an ERP System (FICO)

ERP Systems Implementation

Business Process Engineering (ARIS, BPMN)

ERP Systems

Business Intelligence (BI,BW)

Applications Programming Techniques (ABAP)

Referees

Arunkumar Udayashankar

Senior SAP PM Consultant

Accenture Singapore

z655dr@r.postjobfree.com

Fui Nee Chu

Senior SAP PM Consultant

SAP Asia Pte. Ltd.

z655dr@r.postjobfree.com

Contact this candidate