Angela Biasi's Resume
Resume:
Angela A. Biasi
**** ***** ***** ****** • Milwaukee, Wisconsin 53212 • 414-***-**** • *****.*****@*****.***
Summary of Qualifications
• Experienced at cultivating solid, long lasting relationships with customers by implementing a consultative approach.
• Successful at selling the value of products and services while maintaining awareness to the company’s bottom line.
• Dedicated to obtaining the next step in the sales process in an effort to successfully close the sale.
• Proven record of meeting and exceeding corporate goals and objectives.
• Strong ability to utilize critical thinking to prioritize multiple tasks for driving business.
• Excellent communication, interpersonal and organizational skills.
• Goal-oriented, highly motivated professional with a strong work ethic.
Professional Experience
ADA PRODUCTS COMPANY, INC. June 2007 to Present
Glendale, Wisconsin
Leading dental manufacturer and distributor of DDS-branded products.
Territory Account Manager
Responsible for inside sales of disposable dental products in the New York/Texas Territory.
• Manage all aspects of $500,000 inside sales territory.
• Increase market share by designing and implementing creative solutions to cross-sell new products, prospect new business and qualify potential customers.
• Execute sound consulting practices and develop outstanding customer relationships with a wide range of dental professionals.
• Utilize superior clinical knowledge and product expertise to drive sales.
• Develop and maintain total account management based on customer needs and company objectives.
Accomplishments
• High Sales Achiever: consistently surpasses monthly sales plans and company objectives.
Exceeded territory revenue plan by 25%, January 2008
Recipient of “Salesperson of the Month” Award, January 2008, February 2008
Selected to represent the company at the Annual Mid-Winter Dental Tradeshow, February 2008
Angela A. Biasi Page 2
U.S. CELLULAR August 2002 to February 2007
Waukesha, Wisconsin
National wireless company, serving 6 million customers in 189 markets.
Customer Relations Specialist March 2004 to February 2007
Responsible for assuring and maintaining customer satisfaction while meeting the corporate monthly retention goals in a high volume inbound call center.
• Negotiated service contracts with customers and made solid decisions based on the history of the account and corporate goals.
• Relocated outgoing customers to other corporate markets.
• Disconnected accounts and determined liquid damages for company markets.
• Successfully processed accurate account changes under time constraints in a fast-paced environment.
• Articulated and worked effectively with customers of varying backgrounds and temperaments.
Customer Service Representative August 2002 to March 2004
Responsible for handling inbound customer calls in a professional manner while maintaining the organization’s desired bottom line results.
• Consistently met or exceeded expectations in overall performance rating.
• Achieved numerous formal customer compliments by practicing efficient one-call resolution.
• Recipient of all eligible quarterly bonuses and several STAR awards.
• Promoted to Customer Relations Specialist.
Education
University of Wisconsin — Milwaukee 2001 to Present
Milwaukee, Wisconsin
Major Business Management
GPA 3.5
• Member of Phi Eta Sigma National Honor Society
• Pursuing degree part-time while working full-time
References
Available upon request
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