Customer Service/ Manager

Kevin McDowell

*** *. *** **. #*** 562-***-****

Long Beach, CA 90802 ********@*****.***

Objective

To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of customer service.

Professional Experience

9/00 – 7/08 Jet Blue Airlines (SAS)

Customer Service Manager

• Hired, trained, and managed disciplinary actions with customer service employees

• Oversee companies payroll and department budget

• Worked collaboratively with Managers and Administrators

• Maintained employee and customer service satisfaction

• Delegate daily assignments to staff members

• Completed monthly, quarterly reports and monitored department database

• Performed as team trainer and company liaison between various airlines

• Coordinated and facilitated training efforts for company employees

• Conducted weekly and monthly staff meetings

• Excellent communication, facilitation, and presentation skills

• Thorough and superior event planning and organizational skills

• Effectively interview and interact with small to large groups of diversified people

• Counseled employees on customer service policy and procedures

7/90-9/00 Lawson Aviation

Manager

• Monitored new company contracts

• Hired, trained and evaluated new employees

• Supervised company staff

• Inventoried monthly staff uniforms and various supplies

• Delegated daily assignments to staff members

• Effectively interview and interact with small to large groups of diversified people

• Coordinated and planned special events such as conferences, orientations, workshops, and fund-raisers

10/04-Present Academic UpRise/Educational Symposium

Facilitator (volunteer)

• Facilitate youth academic workshops

• Recruit and train student assistants

• Work collaboratively with the Long Beach Unified Community Leaders

• Assist in community outreach

• Identified college interns to provide customer service to the Long Beach community

• Work collaboratively with various teachers for student participation

4/95 - 7/98 Maxwell’s Night Club

Proprietor

• Managed club advertisement

• Oversee payroll and club marketing

• Coordinated daily performers

• Monitored daily workers and daily security

• Confirmed the satisfaction of customers

• Conducted daily and weekly meetings with employees

• Reviewed and maintained program budget and human resource actions

• Hired and trained new employees

• Maintained daily activities, liquor stocks and entertainer transportation

Membership

Educational Symposium

Facilitator

Education

Evergreen College

Major: Economics

Dates: May 1987 – May 1990

References furnished upon request

Contact this candidate