Technical Support Specialist

Steve Samaan

***** ***** ***

Castaic, Ca *****

661-***-****

Skills:

Demonstrated exceptional technical and administrative abilities over a successful career in information systems. Highly skilled in managing, designing and developing a myriad of systems as well as performing in-depth applications analyses, working closely with end-users during design, development and training stages. A strong troubleshooter, able to quickly identify and resolve complex problems, diagnose causes and determine corrective action. Particularly adept at evaluating business needs and creating solutions to improve performance. Key technical fortes include TCP/IP, routing, switching protocols, wireless technologies, DSL, Broadband, Cable Firewalls, Windows (N/T, XP,Vista,2003), Office 2007 and Macintosh operating systems. Other areas of expertise include:

Norton Ghost, pc Anywhere, Microsoft Word, WordPerfect, Excel PowerPoint, Outlook, Internet Explorer, Netscape, Fire fox. DVM, Freq Generators, Oscilloscopes, Signal Generators, soldering, Spectrum, Analyzer, VOM.

Work experience:

Technical Support Specialist 7/1996 -4/2008

SAS Computers - Castaic, CA

 Serviced business and residential computers encompassing IBM, HP, Compaq, Dell, Gateway, machines, and clones; as well as Toshiba and laptops.

 Repaired HP printers, Plotters, and many other brands.

 Configured IP for network printers and other computer related products.

 Installed internal/external devices: Hard drive, Floppy drives, Memory, Video Cards, Scanners, Cameras, Printers, Monitors.

 Installed applications software: Operating System, Photo Shop, Microsoft Word, Excel and other products, upgrades, and software patches.

 Implemented multiple ISP configurations and email accounts.

 Instructed customers in the use of hardware, software, and operating systems.

 Designed custom systems per user specifications/needs.

 Resolved software, hardware, and system issues through phone support.

 Setup E-mail accounts using Internet Explorer, Outlook Express, Yahoo, AOL.

 Inventoried rollover computer equipment via Microsoft Access.

 Managed security of sensitive data and computer equipment.

 Configured backup with tape drives or external hard drives.

 Automated back sequence for daily backup.

 Installed and configured internet: DSL and Broadband and Cable.

 Installed an configured Routers and Switches an Wireless Hubs (TCP/IP, routing, switching protocols, wireless technologies)

 Create and implement entire cycle from initial needs assessment through specification, development, quality review, implementation and client training. Perform contract negotiations as well as manage long-term service/maintenance relationships with major technology vendors and technicians. Build computers, servers and workstations as well as perform hardware repairs, establish software applications and trains clients

PC Support 1/2003 to 2/2004

EnPointe Technologies, Inc. — El Segundo, CA

• PC Matrix-managed a team of 25 hardware, software, quality control, and technical support, and training professionals; delegated team responsibilities, monitored performance, and ensured compliance with deadlines.

• Worked with executive management to design and implement user setup for such clients as Department of Probation, Department of Social Services, Los Angeles County Juvenile Hall, Compton School District, Countrywide, Washington Mutual, Union Bank, and Commerce Title.

• Desk support help. Information and assistance resource and troubleshoots problems with computers or similar products.

• Configured a system comprised of 200-300 computers, connecting up to eight departments on a network Support Designed and implemented user setup in collaboration with executive management.

Quality Assurance Test Technician 10/1982 to 6/1996

Westgate Computers, Inc., Van Nuys, CA

 Handled receiving of computer work station units that failed in the field.

 Configured servers for each site and installed programs.

 Setup printers to each work station thru network. Installed internal/external devices: Hard drive, Floppy drives, Memory, Video Cards, Scanners, Cameras, Printers, Monitors.

 Tested and repaired all computer work stations.

 Ran diagnostic tests and handled troubleshooting on the sub-assembly level.

 Repaired POS Systems, Terminals and Printers.

 Perform component level troubleshooting of POS Systems.

 Backup systems Transfer Data with Norton Ghost.

 Preformed system diagnostics with customer software.

 Replaced hard drive and formatted to specific operating system.

 Installed tape drives for backup. Installed an configured Routers and Switches an Wireless Hubs (TCP/IP, routing, switching protocols, wireless technologies)

 Desk support help. Information and assistance resource and troubleshoots problems with computers or similar products.

Handled materials planning, purchasing and inventory control while leading project through R&D cycle to develop application-specific programs capable of meeting current and long-range information management requirements for businesses in widely varied industries. Selected and negotiated with vendors, provided technical/usage forecasting, established administration and created project budgets as well as led financial affairs and human resources.

Education:

Associate of Arts (Electronics-Computer Science) – LA Technical School

COMPAQ certified and licensed by the FCC in short-wave radio communication

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