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Customer Service Marketing

Location:
Douala
Salary:
800 000FCFA
Posted:
June 06, 2011

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Resume:

Curriculum Vitae

Name: Angwafor Bei Date and place of birth: 04 November 1984, Bamenda

Surname: Sidonie Marital Status: Single

Nationality: Cameroonian Tel: (237-**-**-**-**/ 75 45 20 66

Email- z5mz8i@r.postjobfree.com

PROFILE

Highly motivated Journalism and Mass communication graduate with excellent interpersonal skills seeking a Career in Marketing, Commercials, Communication, Public Relations, Advertising, Business Development and Customer service sectors thereby raising the competitiveness and visibility of your company both internally and externally at large.

PROFESSIONAL SKILLS

-Very Good interpersonal and intrapersonal abilities

- Good public speaker, fluent and assured communicator both written and verbal

- Can work in tight schedule and under pressure

-Confidence in addressing individuals and groups in a clear and concise manner as well as working with them i.e. excellent ‘teamwork spirit’ and relationship management skills

-Very creative, innovative, bold and fast in learning. Fast in recognizing business opportunities and developing them

-Competent user of Microsoft word Publisher and excel

ACADEMIC QUALIFICATION

B.Sc. Journalism and Mass Communication, University of Buea: 2002-2006

Research Project

-Author of ‘‘the use of Advertising Campaigns in the Launching of New Products’’. Case study: Castel Milk Stout and Guinness Smooth. Unpublished.

-April 05- May 06 2004 (Course on Investigative Journalism (information, governance and media) at the World Bank in Yaoundé

-How pharmaceutical companies function and survive in Cameroon (marketing strategies for new and old products, legal strategies, and way forward) case study Laborex and Pharmacam

PROFESSIONAL EXPERIENCE

Period: 2009 till date

Establishment: ESSOKA SECURITY

Department: Marketing

Responsibilities: Commercials, Marketing, Communications (Public relations, Social responsibility, Advertising, Media Relations)

-Understanding customer requirements and problems and adapting solutions

-Developing and implementing internal, external, media relations, social responsibility and public relation action plans for ES, controlling all operating and entertainment expenses within the companies approved budgets

-Liaise with Brand and Creative Graphic companies on the creation of new artwork (Brochures, fliers, banners, buildboards etc).

-Maximize volumes and revenues at accounts by utilizing profitable customer relationships and selling methods and designing conquest and new market strategies

-Defining and preparing sales proposals. Drawing up and negotiating contracts with my companies customers

-Devising Marketing strategies towards targeting national and foreign clients to maximize performances, combating the Competition and cultivating a strong relationship with them

-Analyzing business trends to develop business growth strategy. Research and track trends of competitors’ marketing and advertising efforts

-Liaise with the IT consultant for the creation and editing of Companies website

-Providing feedback to the company on clients problems and queries and handling customer relationship follow up

-Searching and contacting customers via email, social networks (facebook, twitters, linkin)

Period: 2008-2009

Establishment: MIS Company (www.miscorporate.com)

Position Held: Business Development Manager

Responsibilities: Commercials, Sales, Marketing, Communications

-Evaluating and recommending marketing programs and promotion opportunities for overall resort and the various departments:

-Work in a team support or team leader capacity on various projects (Public Relations, Advertising, Direct Marketing and departments) to develop comprehensive, integrated marketing plans.

-Negotiating, purchasing and tracking advertising and promotions.

-Liaise with Brand and Creative Graphic companies on the creation of new artwork (Brochures, fliers, banners, billboards etc).

-Developing and implementing internal, external, media relations, social responsibility and public relation action plans for MIS, controlling all operating and entertainment expenses within the companies approved budgets

- Liaise with select retail vendors for co-operative marketing and advertising opportunities.

-Manage use of intellectual property by vendors and approved media outlets.

-Research and track trends of competitors’ marketing and advertising efforts.

-Work with external agencies to develop marketing, advertising and promotions opportunities.

Assessing marketing situations by collecting and analyzing data (competition, supplies, third party)

-Prepare communication plans, deployment of road maps to promote latest solutions

-Analyze customer requirements in order to actively participate in the companies strategic development programme. That is handling customer relationship follow up

-Branding/ building product ranges

-Designing conquest and new market strategies

-Drawing up and negotiating contracts with my companies customers at home and abroad

Period: 2008

Establishment: Frontline shopping,

Position Held: Marketing and Communications manager

Responsibilities: Public relations, Advertising, Marketing, Sales

-In charge of Advertising and communication tools

-Building Marketing strategies for various clients, defining and preparing sales proposals

-Cultivating strong relationships with customers deal with customer problems and provide feedback to the enterprise for future references

-Devising marketing strategy towards expanding the scale of production

-Analyzing business trends to develop business growth strategies

Period: 2007

Establishment: AES SONEL

Department: Communication

Responsibilities: Internal/External Communication, Social responsibility, media relations, public relations

-Developing and implementing internal and external communications action plans for the company and controlling all operating and entertainment expenses within the companies approved budgets

-Work closely with centre staffs and interns on all media and social responsibility issues for AES-SONEL.

- Wrote articles on important internal happenings in the monthly journal (AES-SONEL today).

- Had the opportunity of going to the field and portraying a positive image of AES-SONEL such as: AES-SONEL and Afriland First Bank partnership through the use of I-Card in paying electrical bills.

-Providing feedback to the company on clients problems and queries

- Acted as a public relations agent in all special occasions there by raising the visibility of the company such as’ Campus 2007’ main objective was to enlighten students on the opportunities AES-SONEL has put in place for them by investing in national education.

Period: 2006

Establishment: Sigma consulting

Position Held: Assistant supervisor in charge of customer service and Marketing

Responsibilities:

-Preparing and issuing monthly public information newsletters.

-Educating clients on the importance of safety

-Providing feedback to the company on clients problems and queries

-Devising Marketing strategies towards targeting foreign clients and combating the Competition

-Liaise with the IT consultant for the creation of special pages and regular update for the company’s website

OTHER PROFESSIONAL EXPERIENCE

-Marketing consultant Global services (Suppliers of personal protective Equipments and Computer accessories)

-External Relations & Marketing consultant for WHISSY CONSULTING (Web designers, safety and hygiene)

-Sales Representative AGHA NWI and sons shopping line

WORKSHOPS AND TRAININGS ATTENDED

- Transformational Training on Action Centered leadership skills, creative planning, management and thinking, founder’s syndrome "foundaritis", Team building techniques. Theme: (The security officer, the core of our business) for all top managers. From the 10th-12 of October 2009-10-21 at CDC church Conference Hall Bamenda. Organized by ESSOKA SECURITY

The workshop had as aim to develop a behavior mapping tool for charting of different behaviors within the framework of Top Managers Integrated Management of employees, management, company policies, stress, and security guards in particular. Sorting out the weaknesses, strengths of the company, opportunities favoring the companies, and then seeking solutions for the way forward. Building a unique image of the company

-Transformational workshop and training programme on superior growth strategies, marketing magic’s, revenue creation, and financial growth. Theme “performance accelerated around your niche! At Franco Hotel-Yaoundé sponsored by young American Entrepreneurs from the Business Labs inc and MW2 from October 20th2009 to 28th October 2009

- ''Mastering IT Opportunities in Emerging Markets" and "In search of growth" conference organized by two American companies The Business Labs and MW2, at HOTEL SAWA Bonanjo Douala-Camroon

EDUCATIONAL EXPERIENCE

Radio Hot Coffee Bamenda 2003

-Covering of events, meetings and conferences, gathering, writing and editing news stories’, news anchor person, programme animator, Canvassing for adverts

Reporter at the Post Newspaper Yaoundé 2004

-Covered and reported news on society, politics and international relations, canvassed for adverts for the news paper.

Chariot Newspaper, Chariot FM both Radio and TV Station University of Buea 2005

-Covered and reported news and articles on society, politics and campus news, canvassed for adverts, Promoting and publicizing the news paper, Programme animator

University of Buea

-Three-day rural communication research on the plight of upper Bojongo villagers in terms of social amenities and infrastructure.

-Public relations officer for business forum. A forum on the enlightenment of youths on the conception, implementation and advantages of small-scale businesses in Cameroon organized by H.E Paul Biya.

-Sales person for Buea International Trade Fair

HOBBIES

-Reading which is like a journey through the mind

-Making acquaintances and friends

-Hiking and Commuting

-Dancing, swimming and traveling

LANGUAGE SKILLS

-English- Excellent -French- Good

REFERENCES

Mr. Sama Gordon, Mr Yvonn Moussavou,

Managing Director MIS Company Managing Director WHISSY consulting

Tel: 77605221 Tel 94534610;

Mr. Alex Seiwe,

Sub-Director AES-SONEL communications Department,

Tel: 99 00 37 79

Mr Nsoh Joseph

CEO/Managing Director

ESSOKA SECURITY

Tel: 77 78 94 74



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