Senior Training Analyst
Resume:
LAURA M. THOMPSON, MSHRM
Chicago, IL 60618
*****.*.******@*****.***
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SUMMARY
Detail-oriented HR/Training professional with extensive experience in performance management, onboarding, and employee benefits. Passionate about coaching others in their professional growth and strong belief in continuous self and professional development.
PROFESSIONAL EXPERIENCE
CVS CAREMARK, Northbrook, IL 2008-Present
Senior Training Analyst
• Onboard Account Management with New hire Basic and Advanced training. Onboard roughly 25 individuals per year, totaling roughly $1.2 million in revenue. Coach and problem solve with managers on employee related challenges throughout the onboarding process.
• Train Account Managers on all aspects of benefits, including how to interpret benefit designs, navigation of benefits platforms, and how to build credibility and trust with clients. Consistently receive 100% rating on training surveys for ‘instructor effectiveness.’
• Performed as project management lead for implementation and adoption training of multi-million dollar CRM migration affecting 750 end users.
• Own the content development, rollout, and contract negotiation of Franklin Covey workshop ‘Leading Business at the Speed of Trust’. Saved the company 40% through direct negotiations with Franklin Covey.
• Advise in training content development of marquis customer report for complete customer base and facilitate Sales training sessions. Obtained 100% survey score for ‘learning effectiveness’ of workshop.
• Coach product managers and sales to effectively teach new products which are rolled out on monthly Sales training calls.
• Perform needs analysis with leadership in an effort to continuously enhance AM/Sales performance and align to overall department strategy.
Account Manager 2006-2008
• Partnered with HR departments to consult, analyze, and resolve prescription benefit issues. Recommended new products/plan changes as necessary.
• Researched and resolved client issues by working closely with internal and external partners.
• Mentored Associate Account Managers and Account Managers with standard and complex client issues.
• Presented system training to newly implemented clients.
• Presented annual RxInsights report to clients through the ability to analyze and interpret data thoroughly.
• Served on the Strategic Enrichment Committee to review annual enrollment best practices and recommendations when working with various internal partners.
AON CONSULTING, Rolling Meadows, IL 2004-2006
Benefits Administrator
• Administered Health and Welfare plans for 3 clients.
• Partnered with client’s Human Resources department to consult and resolve participant’s benefits questions/issues.
• Presented stand-up and teleconference training for call center employees regarding benefit plan provisions and how to address questions.
• Compiled detailed training materials for client specific processing.
HEWITT ASSOCIATES, Lincolnshire, IL 2002-2004
Participant Services Associate
• Served on a multi-client team to address participant questions and concerns regarding 401k and Health and Welfare provisions.
• Served as the Subject Matter Expert on 401k plan provisions for 2 clients within the team.
• Conducted job training for new Associates and revised Power Point presentations and participant materials.
• Fostered positive work environment by participating on the Team Building Committee to enhance team morale.
THE IOWA CHILDREN’S MUSEUM, Coralville, IA 2002
Human Resources Intern
• Developed comprehensive handbook for Board of Directors.
• Researched, developed, and implemented an employee policy manual.
• Coordinated job descriptions along with interview questions for each position.
• Developed procedure for evaluating employee performance.
• Maintained employee records and ensured that necessary documents were available.
WALT DISNEY WORLD COLLEGE PROGRAM, Orlando, FL 2001
Disney Semester Intern
• Selected as participant from nationwide pool of candidates for the program.
• Worked as intern in Disney’s merchandising functions; interacted with a diverse population.
• Took HR Management course that focused on HR management issues of Disney and other global corporations, using a case-study format.
EDUCATION
Masters of Science: Human Resources Management, Roosevelt University
Bachelor of Arts: Communication Studies, University of Iowa
ACCOMPLISHMENTS
• Certified Instructor/Facilitator thru Langevin Learning Services
• Certified instructor for the Franklin Covey course ‘Leading Business at the Speed of Trust’
• Strategic Business Partnering Certified Coach through Exemplary Performance
• Member of American Society of Training and Development
• Member of Society of Human Resources Management
• Member of Delta Mu Delta, International Honor Society in Business Administration
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