benefit assistant/ administrative assistant

JENNIFER K. TAYLOR

Phone: 903-***-**** E-mail: ***********@*****.***

**** ** ****

Gilmer, TX 75645

SUMMARY OF QUALIFICATIONS:

Fourteen years of providing customer service, office administrative and clerical support, including handling confidential information. Accustomed to meeting tight deadlines. Excel at multi-tasking in a fast paced environment completing projects within time and budget constraints. Excellent telephone, filing, interpersonal and organizational skills.

SOFTWARE:

Word, Excel, Powerpoint, Kronos, Meditech

PROFESSIONAL EXPERIENCE:

Good Shepherd Medical Center August 2002 - Present

Benefits Assistant (September 2006-Present)

• Responsibilities include all FMLA, medical leave and personal leave processing.

• Tuition reimbursement for all employees, answering benefit related questions, handling open enrollment for 4 separate companies with different insurance options and companies.

• Assisted with organizing annual Benefit Fairs and preparing the hand out materials (benefit summaries, brochures, rate sheets, etc).

• Processing 401k payments and loan repayments.

• Assisted with claim appeals for employees. Prepared and audited monthly invoices from all insurance companies(13 total)

• Back up for processing all payroll change notices and termination of services

Team Leader, Insurance Billing (August 2002-September 2006)

• Responsibilities include filing insurance claims, heavy concentration with Medicare.

• Filing electronic claims and paper claims. Reviewing and sending up claims for reprocessing.

• Appealing claims, Trained new employees and solving issues before supervisor intervention.

Allergy and Asthma Center of Tuscaloosa September 1999-August 2002

Assistant Manager, Insurance Specialist

• Responsibilities include filing insurance claims, posting payments from patients, and insurance companies, answering billing questions, setting up appointments, ordering supplies and general office secretarial tasks, supervised and trained two receptionists.

First Family Financial Service, Inc. February 1997-September 1999

Account Representative

• Responsibilities included general receptionist tasks, opening new accounts, processing payments and collection calls.

• Computer usage for correspondence and customer account data entry.

Office Depot January 1995-February 1997

Lead Cashier

• Responsibilities included controlling the front end of the store, answering the telephone, greeting customers and watching for store theft. Supervised two to three other cashiers. Responsible for solving customer problems before the manager intervention.

EDUCATION:

May 2006 Kilgore College, Associates Degree Kilgore, Texas

2001-2002 Shelton State Community College (14 hours) Tuscaloosa, Al

1995-1997 University of Alabama (39 hours) Tuscaloosa, AL

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