Customer Service Design
Resume:
Mike Haffeman
Colorado Springs, CO 80906
**********@*****.***
www.mikehaffeman.com
Qualifications Summary:
I have ten years of experience in the areas of design, photography, web design, printing and management. Combined with extensive experience, I have an acute eye for detail and precision, and am an excellent problem solver.
I am proficient in Adobe Creative Suite 5 (Photoshop, Illustrator, InDesign) as well as Wordpress and I have a thorough understanding of typography. I have exceptional customer service skills, a professional attitude, and I enjoy collaborating on projects in a team environment.
Through owning a print shop, I have honed the ability to work with clients, often remotely, and meet their deadlines ensuring good customer relationships. I understand workflow prioritization, and I am comfortable working under deadlines without sacrificing quality.
Experience Highlights:
•Management abilities were gained through owning a full-service print shop. Lead a team of five people working on up to 80 projects concurrently.
Established business to business relationships to ensure continued economic growth of the business by providing high quality products and services in a timely manner.
•Often worked with remote wilderness lodges and crab boat captains while they were at sea to ensure that their projects would be completed on time due to their small window of availability.
•Developed digital and analog tracking system for projects and developed project timelines with the team.
•Partnered with customers on developing their vision for their logo, business marketing, and branding.
•Maintain a home based studio for projects of any type including graphic design, web design, photography, fabrication, and woodworking.
Technical Abilities:
•Expert level with Adobe Photoshop, Adobe Illustrator, Adobe InDesign (CS5), Adobe Acrobat Pro
•Expert pre-press design preparation including color separation, color profiles, and pdf creation
•Expert level with WordPress, Joomla Web Design,
•Expert level with Mac OS 10.7 Lion and PC Environments
•Expert level with Microsoft Office Suite including PowerPoint (Keynote on Mac)
•Professional Photographer
•Proficient at CSS, HTML, Final Cut Pro, Pro Tools
•Familiarity with HTML5, PHP
Employment History
• Owner/Operator of Kodiak Print Master, Full-service print shop including graphic and web design, screen printing, digital and offset paper printing, vinyl graphics, and sign building -Kodiak Island, AK 2008 - 2011 www.kodiakprintmaster.com
• Owner/Operator of Deez Tees, Custom screen printing business -Kodiak Island, AK 2005 - 2008
• Owner/Operator of Creative Tile Design, Custom tile setting and layout business -Durango, CO 2003 - 2005
• Home Remodeling, Specialized in all aspects of home restoration including: matching trim, finish and other details, hardwood floor refinishing, electrical, painting, finishing, decking, and updating -Colorado Springs, CO 1999 - 2003
Academics:
Bachelor of Fine Arts , Fort Lewis College, Durango, CO Degree Conferred: 2005
Digital Portfolio:
Available at www.mikehaffeman.com
References
Nick Fuller
*******@******.***
David Nighteagle
****@***************.***
Ron Beyers
********@*****.***
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