Customer Service Manager
Resume:
NAZIMUDDIN AHMED
Panoroma City, CA 91402
Summary
Consistent result oriented team player with over 17 years of Freight Forwarding experience
Air & Ocean Cargo Documentation
Bill of lading Sales & Customer Service
Professional Experience
Apr. 1991 – Sep. 1997 Office Manager, Friend Village Development Project, Dhaka, Bangladesh.
Responsible for overall General office work, Customer Service, MicroSoft World, Microsoft Excel, Microsoft Outlook, Filling, Prepare all meeting and travel for all team members at office.
Oct. 1997 – Nov. 2010 Operations Executive, (Air & Ocean Cargo), Dart Express Bangladesh (Private) Limited, Dhaka, Bangladesh.
Responsible for documentation of all local and overseas freight invoices, and preparation of supporting paperwork for both Air and Ocean cargo. Also, managed and coordinated the day to day operations such as cargo booking, tracking and destination follow up. In case of contingencies responsible for informing the consignee immediately.
Sep. 1994 – Sep. 1997 In-Charge of Documentation, Ocean Freight, Jane Trading Corporation, Dhaka, Bangladesh.
Responsible for overall documentation including all freight invoices (local and overseas), preparation of Hawb and Mawb, Pre-Alert for both Air and Ocean cargo. Also, managed and coordinated the cargo booking, tracking and destination follow up. In case of contingencies responsible for informing the consignee immediately.
Apr. 1991 – Sep. 1994 Accounts Officer, Orchid Tours & Travels, Dhaka, Bangladesh.
Responsible for cash transactions, buying tickets, collect payments, maintaining daily cash book, deposit and withdrawal from bank(s). Also had to perform accounts related management and administrative duties.
Computer Literacy
E-FREIGHT, REDBERRY - RL Online Tracking, Documentation, Microsoft Word, Windows OS, Eudora
Typing: 45 wpm
Education
Bachelor of Arts, 1992
University Of Dhaka
Dhaka, Bangladesh
Reference
Furnished upon request
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