Customer Service Administrative Assistant

ESRAA H AL SAKINI

**** ******* **** *****, *******, GA 30341

**********@*******.*** ~ Cell: 770-***-****

OBJECTIVE: The opportunity to apply my extensive multicultural and interpersonal skills to assist and improve service delivery for a growth-oriented company.

SKILLS AND QUALIFICATIONS: I have extensive experience working in a multicultural and diverse environment. I am a professional Arabic translator with administrative support skills, an excellent customer service representative and a proven track record as a detail oriented Executive Assistant.

CAREER EXPERIENCE:

New Fields Companies, LLC- Atlanta, GA 10/18/2010-06/10/2011

Administrative Assistant Intern

• Overhauled invoice filing system.

• Assisted Account Payable with general administrative tasks.

• Assisted Account Managers by filing and mailing monthly invoices.

• Filed, copied and scanned invoices, bills and other items as needed.

RTI International USAID- North Carolina USA 11/01/2006 – 04/13/2010

Local Government Program III (LGPIII), Baghdad, Iraq

Administrative Assistant

• Performed multifaceted office support tasks for the Training, Legal and Planning Divisions.

• Indexed and filed weekly and daily reports.

• Archived files and reports.

• Maintained catalog records of files and reports.

• Provide administrative support for International Advisors’ weekly progress activity reports on skills and capacity development at the provinces.

Al-Dhahir Export, Import &Commercial Agency Group, Iraq, UAE 02/02/2002-11/01/2005

Secretary, Public Relations Department

• Translated into English and Arabic as needed memorandums, e-mails, proposals and business correspondence.

• Coordinated managers’ meeting and appointments.

• Prepared Arabic responses to correspondents.

• Served as a customer service representative.

• Maintained and filed documents.

Al-Noor Commercial Agency, Baghdad, Iraq 03/01/1998– 01/05/2002

Administrative Assistant

• Translated correspondence relating to import export transactions.

• Responded to clients’ mail in Arabic.

• Translated e-mails.

• Responded to clients’ inquiries and assisted with execution of transaction documents.

Al Nahreen Import and Export Company, Baghdad, Iraq 05/01/1997-01/01/1998

Secretary

• Provide clerical support as required.

• Reviewed, sorted and distributed incoming mail.

• Responded to transaction inquiries.

• Translated documents.

• Responded to clients’ inquiries and assisted with execution of transaction documents.

Nuha Travel & Tourism Company, Baghdad, Iraq 03/07/1995 –01/12/1997 Executive Assistance

• Arranged flight schedules, coordinated and managed appointments.

• Arranged meetings and documented outcomes.

• Assisted with implementation of effective public relations.

• As a customer service representative, responded to financial/non financial inquiries and translated correspondence.

ACHIEVEMENTS/AWARDS:

USAID Certificate for Strengthening Local Government

USAID Certificate for completed training in Local Government Project (LGP2)

RTI Certificate of Appreciation for Establishment of (LGPIII) High Commission

RTI Certificate Appreciation for dedication and Exemplary Service for strengthening local Government.

EDUCATION:

Bachelor of Arts, English- Al-Mamon University, Baghdad, Iraq- 1995

TECHNICAL SKILLS:

Microsoft Office Word, Microsoft Office PowerPoint, Microsoft Office Excel, Microsoft Office Outlook

Contact this candidate