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Manager Customer Service

Location:
Alpharetta, GA, 30022
Salary:
$70,000
Posted:
August 27, 2012

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Resume:

Ali Gardezi 202-***-****

Alpharetta, GA z4sbzo@r.postjobfree.com

Professional Profile

Sixteen years of collective experience in automotive industry encompassing.

• Inventory management.

• Dealer Management Systems (ADP, R&R).

• Specialized in parts order systems (Porsche, Audi, BMW & Mini); PET, ETK, ETKA.

• Body shop management tool (Rome Systems).

• Trained in OSHA Safety Compliance.

• Certified in Dept. of Transportation Hazard Material Handling (KPA).

Professional Accomplishments

Parts Management

• Decreased inventory shrinkage (by daily bin counts & checks, manual order receiving).

• Lowered obsolescence (utilizing buybacks, special order prepaid, customer notifications via email & post cards).

• Minimized write-downs at physical inventory.

• High accuracy parts order tracking, for daily, stock & critical parts for $15,000,000 purchase volume, and invoice coding at Audi & Porsche.

Warranty Coordinator

• Dealership awarded best on-time parts shipping in the Greater Washington DC, under my supervision.

• Audi award for being one of the best-run District Parts departments.

• No warranty related parts charge backs to dealerships under my management

Customer Service & Sales

• 110% increase in boutique sales (by adding new & seasonal merchandise and administering specials).

• Contributed to significant increase in accessory sales by utilizing various merchandising tools.

• Catalog editing to provide better knowledge for our sales team (back end support).

• Trained in ISO 9000 Standard of Quality Management to enhance customer satisfaction.

Work History

• Assist. Manager Parts Passport Mini of Alexandria, VA Sep 2011 to May 2012

• Parts Admin Assistant Audi & Porsche of Vienna, VA Apr 2005 to Sep 2010

• Security Supervisor Barton Protective Services, Irving, TX Oct 1999 to Jan 2005

• Service & Parts Manager Mo's Import Auto, Irving, TX May 1998 to Nov 2004

• Deputy Service Advisor Overseas Motor Corporation, Dallas, TX Oct 1993 to Apr 1998

Education

• Bachelors in Automotive Technology, Multan Technical College, March 1998

• Automotive Technology, Richardson College, 1998 to 2001

References

Greg Jackson Manager, BMW, Alexandria 703-***-****

George Mohkerjerjin Manager, NT Auto Body Shop, Alexandria 703-***-****

Robert Colvin Asst. Manager, Porsche of Vienna 703-***-****



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