Customer Service, Dispatcher, Bill Collector
Resume:
TANYA D LEE
Summary of Qualifications
Fast leaner with a wide range of practical skills,Enthusiastic developer of good relations with clients,Strong oranizational skills. Customers services,software,microsoft office,ms,excel,ms word,
Work History
Aug 01, 2010 - May 30, 2011 SUPPIES INC - Bellaire, Texas
DATA ENTRY
Implemented new process and systems for improving customer services satisfaction. Described product to customer and accuratley explained details and care of merchandise. Answered questions regarding store product, While maintain knowledge of current sales and store promotions.Worked as a team member performing cashier duties and putting customers information into the computer.
May 11, 2005 - Jul 31, 2010 Kaya Enterprise - Bellaire, Texas
Data Entry
Implemented new process and systems for improving customer services satisfaction. Described product to customer and accuratley explained details and care of merchandise. Answered questions regarding store product, While maintain knowledge of current sales and store promotions.Worked as a team member performing cashier duties and putting customers information into the computer.
Apr 15, 2004 - Nov 24, 2005 ACS /Nextel - Houston, Texas
Customer Services ( Call Center )
Duties included answer all inbound and outbound calls answer all customer questions concern their bills and their cell phones.Check to ensure that appropriate changes were made to resolve customers problems. Confer with customers by telephone or in person in order to provide information about products and services,to take ordres or canceled accounts,or to obtain details of
complaints.
Jul 11, 2001 - Jun 28, 2005 Walmart - Houston, Texas
Casher /Customer Services
Duties included Casher/ Security made sure that the building was secure over the customer, over the customer services department ringing customers items in a timley manner and made sure customersare satisfied. Receive payments by cash,check, credit cards,vouchers,or autommatic debits. Inssure receipts,refund,credits,or change due to customers. Counts money in cash drawers at the beginning of shift to ensure that the amount are correct and that there is adequate change.
Cash checks for customers,Greet customers entering establishments.
Feb 07, 1999 - Nov 22, 2003 LTD Financial Services - Houston, Texas
Collector/Customer Services
Duties include,answer all incoming calls and outbound callscollected on different types of account
such as Finger Hut and Texaco,Fleet,Avon, Review files,records and other documents to obtain information to respond to requests. File and maintain records.
Sep 05, 1993 - Oct 25, 2000 Whataburger - Houston, Texas
Team Leader/Manger
Duties included opening and closing store,made money deposits and drops and set all employee
schedules.
May 25, 1993 - Mar 15, 1994 Golden Triangle Nursing Home - Port Arthur, Texas
CNA
Duties were make sure that the elderly were taken good care of made sure that they chart was up to date on everthing that they done for that day made sure that they ate all there foods,made sure that they all took baths each day wrote down their blood pressure in their charts keep every thing in a timely manner.
Education
Abraham Lincoln High - Port Arthur, Texas
Education Level: High School Diploma/GED
GPA: 3.0
Graduated: Yes
Occupational Experience
Customer Service Representatives ( 7 yrs 0 mos
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