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Maintenance Customer Service

United States
August 17, 2012

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P.O. Box ****** Cell: 713-***-****

Houston TX 77292 Email:


U.S. Air Force Veteran with Aircraft, Building, and Heavy Equipment Maintenance and Pipeline Inspection experience seeking a position in which my knowledge, skills, and abilities can be utilized to increase productivity and profitability while providing an opportunity for growth and advancement.


Quality Control Analyst – Conducts tests and inspections of products, services, or processes to evaluate quality or performance.

Critical Thinker – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Listener – Gives full attention to what customers say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Complex Problem Solver – Identifies complex problems and reviews related information to develop and evaluate options and implement solutions.

Computer/Office Skills – Skilled in the use of PC, Microsoft Office (Word, Excel, PowerPoint, Access), Email (Outlook), Internet, Fax, Scanner, Copier, Printer, Sabre, and Oracle.

Customer Service – Works with customer to complete job on schedule and maintains good customer relations.

Communication Skills – Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


Field Pipeline Inspection Tech GE Oil & Gas PII Houston, TX Mar 2008 – Apr 2012

• Worked alone or as part of a team in-field, operating inspection equipment used for integrity monitoring on ‘live’ pipelines and maintained inspection equipment as required.

• Achieved Base and in-field maintenance, preparation, commissioning deadlines to meet agreed programs and budget and completed all necessary required documentation.

• Implemented the agreed in-field program and carried out operational site surveys as necessary.

• Performed front-line troubleshooting of electro-mechanical inspection equipment.

• Assisted in training of client and sub-contract personnel involved in the inspection activities when liaising with the client in job planning, execution, support and feedback.

• Provided external and internal timely and accurate professional reports.

• Assisted in the reduction of maintenance costs and met required quality standards.

• Complied with Health and Safety legislation and requirements – assisting in Environmental Health & Safety (EHS) improvements and Company procedures and drawings.

Maintenance Supervisor Rigging Pro Richmond, TX Mar 2006 – Mar 2008

• Operated equipment and observed operation to determine efficiency and to detect problems.

• Diagnosed faults or malfunctions and examined parts for damage or excessive wear to determine required repairs, using engine diagnostic equipment such as computerized test equipment, calibration devices, micrometers, and gauges.

• Repaired or overhauled mobile and stationary mechanical, hydraulic, and pneumatic equipment using hand tools, chain falls, jacks, cranes, or hoists and reassembled equipment after the completion of repair or maintenance work according to specifications.

• Recorded production, repair, and equipment maintenance information.

• Read operating manuals, blueprints, and technical drawings, work orders and specifications to determine machines and equipment requiring repair or maintenance.

• Set up and operated machines, and adjust controls to regulate operations.

• Collaborated with other workers to repair or move machines, machine parts, or equipment.

Aircraft Line Technician America West Airlines Phoenix, AZ Sep 2000 – Mar 2006

• Read and interpreted maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components.

• Inspected completed work to certify that maintenance meets standards and that aircraft are ready for operation.

• Maintained repair logs, documenting all preventive and corrective aircraft maintenance.

• Conducted routine and special inspections as required by regulations.

• Examined and inspected aircraft components, including, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems.

• Inspected airframes for wear or other defects.

• Maintained, repaired, and rebuilt aircraft structures, functional components, and parts such as wings and fuselage, landing gear, rigging, and hydraulic, oxygen, fuel, and electrical systems.

• Replaced or repaired worn, defective, or damaged components, using hand tools, gauges, testing equipment, and precision instruments.

Stationary Engineer Hines Interest L.P. Houston, TX Mar 1998- Jan 2000

• Monitored site MSDS, Hazard Communication, and Fire Prevention and Detection programs.

• Performed routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.

• Inspected, operated, or tested machinery or equipment to diagnose machine malfunctions.

• Diagnosed mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.

• Assembled, installed, or repaired wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment.

• Inspected drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists.

• Cleaned or lubricated shafts, bearings, gears, or other parts of machinery.

• Adjusted functional parts of devices or control instruments, using hand tools, levels, plumb bobs, or straightedges.

• Repaired or replaced defective equipment parts using tools ranging from common hand or power tools, hoists, saws, drills, precision measuring instruments, and electronic testing devices.

• Recorded type and cost of maintenance or repair work and maintained annual budgets.

Aerospace Maintenance Tech. US Air Force Fairfield, CA Mar 1994 – Mar 1998

• Set up and operated ground support and test equipment to perform functional flight tests of aircraft systems.

• Tested, troubleshot, and maintained aircraft instruments, components, and systems, using specialized test equipment.

• Kept records of maintenance and repair work.

• Coordinated work with that of engineers, technicians, and other aircraft maintenance personnel.

• Interpreted flight test data to diagnose malfunctions and systemic performance problems.

• Installed electrical and electronic components, assemblies, and systems in aircraft, using hand tools, power tools, or specialized aircraft maintenance and repair tools.


Generic Basic MUX BOP Control Systems GE Hydril 2009

737-200/300 Systems and Powerplant America West Airlines 2002

A319/320 Avionics Gen Fam America West Airlines 2002

Airbus Gen Fam America West Airlines 2002

A & P Certification Federal Aviation Administration 2000

A & P Training Westwood College of Aviation 2000

C-5 Landing Gear and Door systems USAF 1996

C-141 Systems USAF 1996

High School Diploma A.M. Barbe High School 1993


Provided 4 years of Honorable service, thus enhancing leadership abilities and attention to detail, safety and security awareness, flexibility and adaptability, team skills and team building concepts, and multi-tasking and management skills while supporting operations associated with one of the largest teams in the world.

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