Software Manager
Resume:
David M. Biggs
Morristown, TN **814
*******@***.***
OBJECTIVE
To obtain a challenging position in which to utilize my broad range of skills in
Computer/Network Operations, Network Administration, Hardware and Software Procurement,
People and Vendor Management, Production Supervision, and Quality.
EXPERIENCE
05/28/2007 – 09/04/2012: Colortech Inc.: Morristown
Network Administrator
• Duties/Administration/Products
o Active Directory and Group Policy/Administration and Maintenance
o Shares user security
o Developed, implemented, and maintained all IT policies as pertaining to users,
internet, and all system security issues
o ADT building access security
o Build/setup and maintain servers: physical and virtual, Windows Platforms 2003
and 2007, ESXi, VWware, Vcenter 5, Exchange 2003 and 2007, Cimpro ERP,
Citrix Xenapp, Citrix Xenapp Presentation Server, Microsoft 2003, 2007, 2010
platforms
o Monitor and maintain switches: HP and Dell
o Setup and maintain routers: Dell
o Setup and maintain Barracuda Web Filter and Firewall
o Intermec access points and RF scan guns
o Desktop support: XP, Vista, Windows 7 32 and 64 bit
o Setup and maintain all user accounts
o Set up and maintain RDP, VPN, BomGar and Logmein for remote productivity
and support
• Software/Hardware procurement: negotiate pricing, purchasing, manage volume
licensing, installation and updates, contract negotian, initiation and approval, support,
warranty, user and domain licensing for all ERP, Microsoft, VM and all IT related
software
• Developed, implemented, and maintained all IT policies pertaining to users, internet all
security issues
• Initially acquired Data connectivity through ATT and Charter Business (recently
negotiated deal with Charter to replace ATT existing 4.5mb bonded T1 with 50mb fiber
for significant saving annually.
• Initially acquired Phone connectivity through ATT and recently orchestrated the move to
Charter Business for all PRI products
• Negotiated and acquired VM and Citrix support group with Ricoh USA and Citrix
• Worked with Verizon Wireless to switch all corporate cell phones from ATT platform
• ADT Security
• All business critical applications
• Work with various VAR’s to acquire competitive, business oriented pricing for software,
licensing, and hardware items for all aspects of the IT Infrastructure: servers, switches,
routers, peripherals
•
12/2006-05/2007 Caris HealthCare, Knoxville, TN
Asst. Director of Information Technology (6 month contract)
Responsible for daily support/management of IT department and all of its
o
functions:
Corporate Management Staff meetings for planning and implementation
o
Tech support/management of Corporate office, 12 branch locations Cisco VPN
o
tunnel at Corporate with TI data connectivity and PRI phone connectivity
Responsible for all contracts relating to IT or corporate branch office vendors
o
including multifunctional KM printers, Phone lines and switches, furniture,
utilities, and all corporate branch office leases
Responsible for the opening of new offices
o
Find and recommend real estate and pursue lease with landlord
o
Coordinate pricing/purchasing all the above mentioned services and all IT related
o
products to include vendor hardware and software contracts and licensing
Microsoft 2003
o
McKesson
o
Horizon Homecare
o
TQM
o
Telephony
o
Help Desk (Manage Engine)
o
11/2001 – 12/2006: DynaCare TN Laboratory: Knoxville
Client Systems Analyst
• Duties/Administration/Products
o Site surveys, setup, configuration, and installation of laboratory analysis and
reporting equipment, personal computers, communications equipment, interface
cabling, software applications
o Manage contractors and vendors for both data and voice
o Purchasing, building and installation of the above mentioned equipment and
support after the initial setup
o Customer care and quality assessment. Responsible for training in all locations
(hardware and software applications)
o Inside office responsibilities include: reporting, statistics, scheduling,
maintaining various databases, client and user support (helpdesk), member of
various planning and Quality Compliance teams.
5/1999 – 7/2001: Landair/Forward Corporation: Greeneville, TN
Operations Specialist/Administrator/Help Desk
AS400 Model 9406-730 with OS400 Version 4 and 5
o
FastFax
o
Trucomm
o
QualComm and Innovative software
o
Setup and maintenance of all user profiles and security levels
o
Configuration of main system and all attached peripheral devices including I.O
o
2677 workstations
IBM 3486 and 3488 workstations, setup and maintenance of PC based systems
o
Perle 594c controllers
o
Ethernet hubs, NT Network, Novel Network
o
IBM 5394 controllers
o
ATT frame and lease data circuits
o
Installation of all software upgrades, PTF, and Cumulative packages
o
Scheduling of upgrades and system downtime
o
Direct and indirect support of 55 locations nationwide for all users, software,
o
hardware, and training issues.
10/1998 – 4/1999 Covenant Health: Knoxville, TN (Contract)
• Duties/Administration/Products
o Computer Operations/Help Desk
o Various AS400 models, RISC6000 Unix Systems, Data General, IBM AIX,
Hewlett Packard, Novel Network, LAN, WAN
o Maintain service and maintenance contracts
o Established and maintained extensive Media Library
o QIT team leader, Special Project Coordinator, Help Desk coordinator.
8/1994 – 10/1998 Berkline Corporation, Morristown, TN
Lead Operation Technician
• Duties/Administration/Products
o AS400 Model 9406 operator
o Security Officer
o IBM PC
o MacPac Operation Software
o TL Ashford Barcode Software
o Stratus manufacturing main frame, Intermec Controllers, IBM 5494 Controllers,
DCB Multiplexors
6/1991 – 8/1994 School Calendar Company: Morristown, TN
Production Manager
• Duties/Administration/Products
o Managed staff and production for third shift operations 12 to 26 employees in
typesetting, graphic design, film processing and film assembly
o Hired and trained staff
o Final product quality check from pre-press to printing
o Coordinated workflow with first and second shifts
o Coordination of QIT programs as well as TQM training
o Macintosh network with QuarkXPress OS. Aldus Freehand, Adobe Illustrator
o ECRM high- res color scanner
o Linotype Rasterization Image Processor, and Kodak Film Processor.
7/1978 – 3/1991 Shelby Williams: Morristown, TN
Computer Operator/Manager
Maintained all aspects of IBM computer operations
o
supervised flow for first and second shift and multiple user departments
o
Created and maintained documentation for all aspects of MIS Operations
o
Responsible for balancing, editing, and processing payroll for all salary and
o
hourly employees
IBM System III, IBM 370/115, IBM 4331, IBM 4362, IBM 4381, IBM PC,
o
various modems, controllers and communication equipment.
Education
IBM Based Seminars Knoxville TN
Multiple seminars involving all types of hardware and software over several years
9/1999 IBM AS400 Management: Knoxville, TN
5/1980 Walters State Community College
Business Management/Computer Science
Affiliations
Morningside Baptist Church
5/1990 – 5/1992 Chambers of Commerce
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