help desk

**** ****** *** # ****

Mississauga, Ontario

Phone (416) 500 - 2393

*****.*****@*****.***

Syed Rizvi

Area of Expertise

Network Operating Systems: Microsoft® Windows Vista, XP Professional, Windows 95 / 98 / 2000 and 2003 Server

Software Applications: Microsoft® Office 2000/XP/2003®, Lotus Notes, Symantec GhostCast / Bart PE for baseline imaging

Electronic Mail: Microsoft Exchange 2000/2003

Communications Protocols: TCP/IP (HTTP, FTP), DHCP

Education

Jan 2009 Managing and Maintaining Microsoft Windows Server 2003 Environment (MCP) Mississauga, Ontario

Feb 2009 Lenovo: Warranty Basics for Technicians (Canada) Mississauga, Ontario

May 2008 Network Specialist Diploma Trios College Mississauga, Ontario

Dec 2007 Enterprise Support Technician, Windows Vista:Configuration Mississauga, Ontario

Oct 2007 CompTia A+ and Net+ Certifications

Mississauga, Ontario

Professional Experience

May 2008 – October 2008 I.T Mission Inc Etobicoke, Ontario

I.T Infrastructure Support Technician

Project based server setup and deployments

Data Management: Archiving, migration, recovery and backup

Software and hardware upgrades, deployments, license administration and audit

Gained in-depth knowledge of Windows Server 2003 and Active Directory

Configured user and group privileges, access control, and authentication

Authored manuals and provided training on verity of subjects ranging from Outlook 2003 to Information Security best practices for general users

Troubleshot and managed network printers

Performed second and third level technical support for fast paced environments

Nov 2007 – April 2008 Trios College Mississauga, Ontario

Network Technical Administrator (Co-Op)

Provide wide based technical support for end users revolving around Network outages, personal settings pertaining to connectivity, general OS conflicts, fresh installations and incomplete or improper installations.

Deliver customer support in for internet or email usage and configuration.

Configure routers and switches for stable performance

Perform basic to advanced network troubleshooting on internal network.

Liaison with tier 2 and 3 support to resolve issues

Syed Rizvi

January 2005 – September 2007 The United House Mississauga, Ontario

Operations Manager/ IT Infrastructure Support Manager

Performed Business model analysis

Designed and implemented wired and wireless network

Designed and implemented Windows XP Workstation environment with Printing and plotting peripherals

Optimize Windows XP performance configurations

Created back up and restore processes.

Troubleshot all software and hardware related issues

Developed and implemented disaster recovery plan.

Supervised an off shore call centre of 7 agents and a team lead

Conducted international conference calls for business development

Responsible for designing and implementing sales and marketing strategies

Responsible for employee performance management

Technical Environment

Hardware:

Desktops - Dell GX 520/260/270, Lenovo Thinkcentre A61e/A61/M57p/M57e/M57/330 J,

Laptops – Toshiba Satellite Pro, Lenovo Thinkpad T60/ T61/T400/T500

Printers - HP 1022n, 1100 ms, HP 1315, Canon 5070/C 5185, Lexmark C532

Software:

Windows 98/2000/XP Pro/Vista, Windows Server 2000/2003, Office 2003, Symantec GhostCast, Symantec Antivirus Enterprise client, Acrobat Pro 8.0, MAX System Manager, Norton Ghost, Black Berry Tools, SIW, Hiren’s Boot CD, Derik’s Boot and Nuke, VM Ware, AVG Antivirus, IBM Server Guide, Logmein Guardian, Spyware Doctor, MRI, Pc Doctor 5

Highlight of Skills

Diligent problem solver

Highly analytical

Assiduous learner with a strong work ethic

Work well within team environment and individually

Excellent interpersonal , time management, project management, and communication skills

Activities and Interests

Keep current with new technologies by reading industry specific publications

Participating in soccer, tennis and skiing

Enjoy Camping and spending time outdoors

Cooking

Contact this candidate