Customer Service Administrative Assistant

* ******** **.

St. Peters, Mo. *****

Cell# 636-***-****

Tracy Mills

Education 1986 – 1989 Ft. Zumwalt High School

Diploma

**** ******** ****** ******** **** Estate School

Real Estate License

Professional June 2009 – Jan. 2012 Ceridian Corp Creve Couer

Experience Payroll Analyst/ Projects Manager

I returned to Ceridian as a Payroll Analyst, entering client’s payroll by fax, email, or phone.

Helping clients with any payroll questions and tax compliance issues. After a few months

due to my determination and initiative they created a department of my own to do special

projects such as Lost Client Accounts and Bank Changes. I created and wrote the

process for Lost Clients Accounts and the Bank Changes. I also did administrative

duties for the Small Business Team.

Oct. 2007 – July 2009 Kelly Services and Office Temps

Administrative Assistant, Secretary, Customer Service

When the Warranty Company went out of business I started working for Kelly Services

and Office Temps to keep my skills up to date until I could find permanent full time

employment. I did multiple projects at multiple locations. I was at Ceridian from Oct.

2008 as the Administrative Assistant as a temp until they had their hiring freeze in March

2009. I then went to Monsanto as a Departmental Administrative Assistant until Ceridian

called me back and offered me a full time permanent position. At both of those jobs I did

the administrative duties, such as customer service, answering phones and data entry.

Professional March 2007 – Oct. 2007 Extended Warranty Co St. Peters

Experience Office Manager

Continued I was in charge of entering all the orders into different excel files in order to keep track of

profitability and sales. I handled all the customer service issues and tracked shipments.

I had 20 plus sales I kept motivated and organized. I did the filing and answered the

phones for customer service related issues. I kept the employees files up to date and

handled all human resources responsibilities such as payroll, commissions, bonuses,

employee insurance, and 401K. I balanced the check book everyday and paid the bills.

As the company was brand new I helped set up all the programs to make sure we could

track all the shipments and profitability.

Feb 2000- March 2007 Safety Kleen Corp St. Charles

Office Manager

I was in charge of keeping the office running efficiently and organized. I did data entry

and 10 key. I made sure the other office personnel were getting their work done. I

answered the multi line phones, filing, payroll, mail, and other office duties. I helped make

our branch profitable by creating and researching plans of action for each quarter. I did

collections for past due accounts. I handled customer service issues. I worked with the

DNR and EPA to make sure we were in compliance with all hazardous waste laws. I was

chosen frequently for extra projects by the branch manager because he knew I could get

the job done, staying until everything was done and in order. I became the Office

Manager after only being there a year due to my organizational skills and dedication.

Skills Data Entry, 10 Key, customer service, Microsoft Office, Outlook, Lotus,

Internet resources, SAP, BAP, Rumba, RPN, Quick Books,

Inview Payroll System, Freedom Payroll System, Oracle,

Cognos Database, Compass

Contact this candidate