Customer Service Agent
Resume:
Talisa Butler
Dallas,TX *****
***********@*****.***
Objective
A hard working, customer oriented, dependable individual seeking a secure position with a well established organization with a stable environment that will lead to a lasting career in the field of Customer Service.
Qualifications
• Self motivated, initiative, high level of energy
• Strong verbal communication skills
• Ability to key 40 WPM and multitask
• Proficient with computer
• Positive attitude, patience, determination, and team worker
• Ability to problem solve, organize, meet deadlines
Employment History
PODS Inc., Dallas, TX April 2011-Present
Tier 1 Customer Service Representative
• Managed a high-volume call
• Handled incoming calls from account holders, resolved problems and corrected issues with accounts.
• Consistently met performance benchmarks in all areas (speed, accuracy, volume)
• Handles customer inquires about quotes, complaints, billing questions and processed payments.
Target, Dallas, TX September 2009-January 2010
Operator/Sales Floor
• Operated the switchboard, intercom, and two-way radio
• Transferred calls and reviewed inventory for customer needs
• Consistently kept my department customer ready and to the managers expectations
• Frequently responded to requests for additional cashiers
Pilot Travel Center, Dallas, TX June 2007- December 2007
Cashier
• Ensured my drawer contained the correct amount of money and adequate supplies of change
• Cashier duties consist of customer service, cashing checks, money orders, cash advances, wire transfers, and paying / receiving large amounts of money.
• Frequently stocked
Education
Texans Can Academy
August 2003-June 2007
High School Diploma- Received
Reference Available Upon Request
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