Management Customer Service

VINCENZO MAGALDI

**** ********** **** – Chevy Chase, 20815 – MD

********@*****.***; ********@*****.** – 202-***-****

OBJECTIVES

Dedicated Fifteen years as “Bersagliere” (Mechanized Infantry) Military Officer in the most decorated Regiment of Italian Army (from Italian Army Academy up to Major rank) in the meanwhile improving my education. Offer a solid foundation in statistics, analytical tools, methodologies, procedures especially on my strong points: logistic support, disaster response preparedness consulting, security, strategic communication and risk/crisis assessment management, teaching / coaching, problem solver, troubleshooter.

SUMMARY OF SKILLS

Adaptable

Coaching and Mentoring

Client analysis

Contract review

Computer proficient

Creative Problem Solving

Conflict resolution

Customer Service

Cost containment

Domestic and International Experience

Data management

Drills director

Excel in personnel management

Expense Control

Extremely organized

Fast pace

File/records maintenance

Internal Auditing

Financial management records and processing

Lead Development

Human Product Development

Lessons planner

Microsoft Office

Lessons teacher

Process implementation cycle

Multi-Project Management

Proficiency in crisis resolution

Multi-Task Management

Quick learner

Reporting

Risk management processes and analysis

Results-oriented

Strong reports generation and analysis

Sales and Billings pro-bono

Strong verbal communication

Staff motivator

Sychronization Matrix Management

Strategic picture

Team leadership

Territory Sales Experience pro-bono

Team liaison

RELEVANT EXPERIENCES

Computer Proficiency

Used Microsoft Excel/Calc to develop inventory tracking spreadsheets and analysis.

Used Microsoft PowerPoint/LibreOffice Impress to present projects, information, plans, procedures, lesson plans.

Project Management:

Worked directly with civil committees:

(Italian Army member in provincial technical commission for exploding substances at Milan Prefettura (Government Field Office) for the application of concealed weapons permits);

Military policy Analyst at Bergamo Civil defense;

Election Monitoring in Lombardy – Italy;

Worked directly with contractors, high directive level to decisive actions (plans, projects, others).

Protective Services:

Applied safety procedures and policies as outlined in Department Safety Manual (OSHA procedures)

Project Development:

Collaborated with team of multinational teams in the development of road map projects.

Documentation:

Wrote and edited documents to keep staff informed on policies and procedures, operations plan, contingency plan, civil defense plan, OSHA procedures, synchronization matrix.

Created first draft procedures manual for Psychological Operations.

Creative Problem Solving:

Resolved result oriented issues balancing resources and timetables with Synchronization Matrix.

Supervision:

Supervised teams from 2 and up 500 members;

Monitoring of progresses;

Process Improvement;

Staff motivation.

Public relations:

Develop and execute prepared and unprepared speeches for various audience;

Prepare Seminars / presentations and represent the organization during speaking engagements end for Recruitment and Promotional Activities in High Schools and Fairs and to strength relations with community.

Assessed organizational training needs.

Accountant / payroll Chief Office at 3rd Bersaglieri Regiment.

Prevention and Protection Service (barracks).

Italian Army Officer Rank Committee Representative.

Seminars for Recruitment and Promotional Activities in High Schools and Fairs.

PROFESSIONAL EXPERIENCES

2008 – 2012 1st COMFOD (Operations Defense Forces Command) in Vittorio Veneto

Logistic Infrastructure and Supply Section Support Manager in 1st Defense Forces Division Command (managed the maintenance of 170 barracks and their budget allocation (> € 200M)and cost containment, made three main studies about infrastructural rationalization: artesian wells, grouping of barracks with the same function, asbestos disposal from the buildings roofs of barracks and substitution with solar panels);

2005 – 2008 3rd Regiment “Bersaglieri” in Milan

GOs/ NGOs Liaison Officer in Afghanistan with ANSO (Afghan NGOs Security Office), ACBAR (Agency of Coordination Body Relief) in 2007 (ensuring useful connection for both humanitarian and intelligence purposes, interpreters management);

Strategic Communication, Personnel and Secretary Chief Office and 1st Regiment Commander Assistant Personnel administrative documentation management (main activities supervisor);

War College Turin - Italian Army Specialization School, September 2007 – January 2008;

Logistic Support Company Commander (performed management of more than 170 between men and women, non-commissioned officers and soldiers, maintenance of more than 70 wheeled and trucked means, repair shop, duties for general barracks services, managed hazardous materials transportation, managed more than € 10 M).

2004 – 2005 Combat Service Support Battalion of COMFOTER (Operations Land Forces Command) Verona

Training (S7) and Intelligence (S2, Intelligence Battlefield Preparation included) Chief Office (planning, writing, auditing, coaching, analyzing, reports);

HACCP procedures supervisory.

September 1997 – 2004 3rd Bersaglieri Regiment in Milan

Operation (S3), Training (S7) and Intelligence (S2, Intelligence Battlefield Preparation included) Chief Office of 3rd Bersaglieri Regiment (planning, writing, auditing, coaching, analyzing, reports);

Nuclear Biologic Chemical Radiological (NBCR) Officer (Planning, Operations, Training Officer);

Psychological Operations-G3 Chief (planning, writing, auditing, coaching, analyzing, reporting, influencing friend and enemies) of and Strategic Communication (mass communication using posters, radio, leaflets) Kosovo (2002);

Infantry Company Commander (managed more than € 3.5 M and more than 120 between men and women);

Recruit Mechanized Platoon Commander (managed, trained and instructed more than 35 recruits);

Mechanized Platoon Commander (managed, trained and instructed more than 25 men);

June 1997 – September 1997 7th Bersaglieri Regiment in Bari

Mechanized Platoon Commander (managed, trained and instructed more than 25 men);

Wheeled and tracked coy means maintenance responsible (managed 25 means between wheeled and trucked).

1995 First Lieutenant of “Bersaglieri” Officer commissioning.

EDUCATION

2008 – Italian Red Cross

Firm First-Aid course (first-aid intervention inside a factory/ business, CPR included).

September 2007 – January 2008 Italian Army Specialization School of Turin

133rd Italian Army Staff Course for Senior Officers to improve staff operating skills of Big Unit Task Organization (G, J, C, CJ levels) in war, pre-mission and crisis operations conditions, coordinating resources management, communications instruments, leadership techniques, using Decision Planning Process for the resolution of techniques-operational problems through the following subjects: intelligence cycle (G/J2); tactic (G/J3); logistic cycle (G/J4); conflict right; cultural history and anthropology; strategic analysis; civil and military cooperation (G/J5); C4 systems (G/J6); training (G/J7); high staff service; social-psychology and communication; aerial and marine military art; interdisciplinary (staff training – conferences – non continuous lessons).

November 2006 – February 2007 Assolombarda (Lombardy Industrial Association) – Milan

Emergency Management and Prevention course Form “A”,"B" and “C”- "ATECO 9" (hotels; restaurants; insurance companies; real estate companies; computer science companies; recreational associations, cultural and sporting associations; domestic services, cooperation/coordination among different regional administrations. Course on risk management (completely applicable on OSHA).

2006 Trieste University

Degree equivalent to Master's Degree in “International and Diplomatic Sciences”, final discussion on EADRCC: Euro Atlantic Disaster Response Coordination Center: role and challenges in the actual geopolitical contest with the final practicing at the EADRCC – Bruxelles at Dr. Somer. Director office.

2004 “Sant’ Anna” Superior School of University Studies and Perfecting – High Training Division – Pisa

Working in hostile environment: techniques and capacity to improve the personal profile of civilian operators (Illegal Wars, Peace Buildings Operations, Stress management, Element of Conflict Analysis, Conflict Resolution and Negotiation, United Nations Volunteers, Safety and Security).

2003 – ‘04 “Cattolica del Sacro Cuore” University in Milan – Training course

“Enterprise and value, advanced organization: the management through processes and the value increasing of human resources” course (OSHA and ISO).

2004 International Politics Studies Institute in Milan

Diploma in emergencies and humanitarian interventions 2004 (major in Humanitarian Intervention Management and UN Nation Building Interventions).

2003 – ‘04 “Cattolica del Sacro Cuore” University in Milan

Post Master's Degree in “Relationship Interventions in emergencies contests” with the final practicing at the Cooperation and Development General Direction of Foreign Affairs Minister.

2003 International Politic Studies Institute in Milan

Diploma in Cooperation and Development (Bilateral Cooperation, Globalization and Poverty, Digital Divide and Development, UE and development, Humanitarian Aid Interventions, Project Cycle Management and Election Monitoring).

2002 University of Florence

Course in Communication for Recruitment and Promotional Activities.

2001 University of Turin

Bachelor and Degree equivalent to Master's Degree Strategic Sciences (Political Sciences with major in Economics) final discussion on Bilinguism in Cameroon.

2001 Italian Infantry School in Civitavecchia (Rome) and Italian Army Specialization School in Turin

Company Commander Qualification.

1995 – 1997 Italian Army Specialization School in Turin

Majors in Strategic Sciences (Political Sciences with major in Economics) and Military Subjects.

1993 – 1995 Italian Army Military Academy in Modena

Majors in Strategic Sciences (Political Sciences with major in Economics) and Military Subjects.

1993 “Nunziatella” Military High School in Naples (Status of Historical and Cultural Heritage of the States of the Mediterranean)

High school diploma – Majors Math and Science.

Languages:

Italian: native speaker;

English: good-competent user (IELTS 16 Dec. 2006);

French: fair.

Information Technology Systems:

OS: Windows ME, XP, Vista, Seven, Ubuntu;

Microsoft Office, Photo-shop, Open Office, LibreOffice.

NATO Top-Secret– Logfas.

NATO Secret – IMTS.

NATO Top-Secret Kronos.

Italian Army Top-Secret Siaccon.

Clearance:

NATO Top-secret;

NATIONALITY:

Italian.

OTHERS:

Commemorative Cross for Free Institutions Defense and Public Order during “Save Streets Operations”.

Medal of Merit, 3rd Excellency class awarded by the Italian Civil Defense on Natural Emergency occasion in 2011.

Silver Medal of Service Seniority.

Non Article 5 NATO Medal for ISAF Operations in Afghanistan.

Non Article 5 NATO Medal for KFOR operations in Kosovo.

Written praise for Rationalizing of Documentary Center Barracks of Northern Part of Italy project.

Written praise for Rationalizing Project and Presentation Support to Italian Army Chief.

Written praise for Performances during KFOR Operations.

Written praise for Performances during cooperation for Corps Command Post Exercise.

Member of Lombardy Regional Council of “Nunziatella” Military School (Status of Historical and Cultural Heritage of the States of the Mediterranean) alumni.

Military Parachuting qualification.

Wheeled and trucked (light and heavy tank included) military driver’s license.

Italian Army Elite Patrolman.

Italian Lifeguard (open sea) qualification, CPR included.

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