Project Manager

Kevin James

***********@*****.*** 614-***-****

Career Summary

Business and technical communications specialist with several years of experience in the areas of content and asset management, training and technical documentation, on-site training, and project coordination. Key projects have been coordinated in the financial, health, and technical industries that included SOP creation and management, coordination of internal and external communications, and training of all involved parties.

Education

BS Education with certification in English, The Ohio State University

MA English, Xavier University (in progress)

Professional Experience

CGI Group, Inc. 03/2012-present

Senior Technical Writer/Training Lead

• Developing the Training Plan based on the functional and technical components for the Claims, Policy, and Billing modules for the Ohio Bureau of Workers’ Compensation

• Managing the development and coordination of the training delivered to 10 Train the Trainers, 70+ Information Technology staff, 20 Business Users and more than 1,200 users

• Conducting Needs Analysis to assess the most proactive methods for information comprehension and retention

• Providing infrastructure and technical support during training sessions, UAT, and implementation/go live efforts at each office/division

• Working with system SMEs to collect the necessary information for the drafting of the training documentation

• Submitting all training documentation according to project deliverables according to the RFP

• Conducting review and revision of training documents with SMEs and project team, as detailed by scope in the RFP

Resource Interactive 04/2011-01/2012

Documentation Specialist (Consultant)

• Coordinated assets for website redesign for a Fortune 500 company

• Created website wireframes with added functionality for user experience

• Extracted existing data from the current website and housed it in multiple Data Capture Tools (DCTs)

• Ensured version control and proper storage of all documents

• Maintained Resource Interactive process style and standards with regards to data presentation

• Provided HTML tags to extracted data for upload to site redesign

• Utilized MS Visio and Excel for the creation of process flows and content mapping

• Ensured all change requests were reviewed and completed in line with project deliverables

JP Morgan Chase 01/2011-04/2011

Technical Writer (Consultant)

• Created and maintained departmental overview and staff training procedures in conjunction with the New ACCESS platform release

• Gathered business requirements from multiple resources such as subject matter experts and the JP Morgan Chase Legal Department to maintain accuracy for all departmental overview and staff training procedures

• Conducted Q&A sessions with subject matter experts onsite or by phone conference to gather information consistent with current operating procedures for each line of business

• Received and maintained updates in the form of change notifications to policy and procedures from multiple lines of business

• Managed and completed special projects, including audits and action plans according to specified deliverables/timelines

• Maintained ongoing project database for the Procedures Department using MS SharePoint to ensure the status documentation of all projects

• Developed process aides for multiple lines of business using MS Visio

Boehringer Ingelheim/Roxane Labs 10/09-10/10

Technical Writer (Consultant)

• Teamed with the Learning & Development Department to produce learning modules for the production facility and warehouse units

• Created numerous operational processes in conjunction with existing SOPs and departmental procedures to maintain a consistent transition with all change control directives

• Traveled to multiple sites to interview subject matter experts to gather necessary data and requirements for individual processes and learning modules

• Utilized MS Visio to draft SAP procedures and map inventory control for the warehouse units

• Submitted completed modules for review and revision to the project team, in accordance to process standards for validation

• Participated in numerous on-site Foreign Trade Zone training sessions to ensure that the most current screening practices are represented in the learning modules

• Utilized MS Excel generated project logs to track the progress of learning module development and establish milestones for the project team

Ohio Health 11/2008-2/2009

Technical Writer (Consultant)

• Teamed with project manager to define project milestones and necessary resources using MS Project and Lotus Notes

• Served as liaison between subject matter experts and department staff to define business requirements for internal and external data transfer and translate requirements into technical process flows using MS Visio

• Worked with telephone operations and PBX operators to create test scripts for the implementation of the new communications system

• Prepared reports and use cases detailing system conversion and functionality for change management

• Designed new processes utilizing MS Visio for data management as they pertained to patient information, departmental information, and numerous data reference databases

• Created operating procedures for technical issues resolution, including a ticketing system for status and impact of reported issues

• Developed training procedures and job aids, utilizing MS Visio for process analysis

MBA Focus 5/2008-11/2008

Project Coordinator/Technical Writer (Consultant)

• Created customized online user manuals for the Global Talent Systems (GTS) web based software platform (.net)

• Partnered with IT staff and project managers to assist with technical and business requirements gathering and system conversion

• Teamed with account managers to establish project timelines utilizing MS Project for each client in relation to implementation efforts, which included budget tracking, system setup, data migration/mapping, and training

• Teamed with technical staff in the SDLC to ensure each stage was documented using MS Project

• Partnered with Ivy League colleges such as Harvard, Yale, and Cornell to capture requirements for data migration, mapping, and GTS system functionality

• Served as GTS subject matter expert for issues resolution between client’s technical team and the MBA Focus technical team to resolve issues such as system access, data entry, and password maintenance

• Assisted with the analysis of project metrics for each platform to ensure maximum product value

• Provided web-based training application for administrative personnel, student, and employer users via WebEx and included customized training materials for each training session

• Prepared status reports and conducted weekly status calls with GTS clients to discuss issue status, application enhancements, and future feature requests

• Created UAT scripts and testing protocols for the GTS system

Software Expertise

MS Office, MS Outlook, MS Visio, MS Project, MS SharePoint, Lotus Notes,

Adobe Photoshop CS4 & CS5, and Lightroom 3

References

A list of professional references is available upon request

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