Crowne Plaza, Foster, CA
Hotel Front Desk Associate 3/2011 – PresentEnsure stellar guest service to high-end leisure and business travelers. Process guest reservations, registrations, payments, and departures accurately and efficiently.
Review account charges with guests during checkout process
Ensure daily data entry is completed accurately and prepare operations reports for hotel management.
Explain discrepancies and variances in the management reports as needed.
Update database with all new and additional guest information
Manage front desk bank
Coordinate shipping via Fed Ex, UPS and USPS
Handle incoming calls from PBX switchboard in a warm and professional manner, receiving and transferring calls, and accurately selling rooms, and making reservations.
Anticipate needs or concerns before a problem occurs and handle guest service escalations, listen respectfully guest’s concerns.
Assist all guests in a sincere and courteous manner to ensure 100% guest satisfaction.
Olive Garden, Hayward, CA
Server 4/2006 – 3/2011
Responsible for providing impeccable service and a pleasurable dining experience with a friendly demeanor.
Provided excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section.
Coordinated with kitchen staff to ensure timely and accurate order preparation
Regularly followed up with guest tables and promptly fulfill additional requests
Informally recognized as lead server with responsibility of overseeing opening/closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
Operated computer/cash register Assisted colleagues during rush periods to foster teamwork while providing exceptional service and guest dining experience. .Forever 21, Hayward, CA
Sales Associate 6/2005 – 4/2006
Responsible for greeting and providing excellent customer service while attaining sales results. Assists in maintaining the store in a good presentable condition. Responsible for following all company operational procedures to insure minimal loss / shrinkage
Maintained an awareness of all promotions and advertisements, assisted in merchandising, display maintenance and housekeeping, aided customers in locating merchandise, handled all customer complaints with sensitivity
Vale Health Care Center, San Pablo, CA
Volunteer 9/2010 – Present
Provide residents, who often do not get the emotional or social stimulation they desire, a chance to connect with someone. As well as provide administrative suppport to the Hospital Administrator
Entered resident files/care/activity level into computer programs, confirm patient appointments, assist with creating monthly activity calendar, assist with development and coordination of activity programs
Assist with resident assessments (daily, weekly, and monthly), answer phone calls and perform additional duties as assigned
Chabot College, Hayward, CA Present (May 2011)
Aragon High School, San Mateo CA 6/2005