Customer Service Manager

KARL MELENDEZ

**** ******* ** #* ******* NM *****

Phone 915-***-****. E-mail *******@*****.***

OBJECTIVE

Seeking to obtain a challenging, professional and secure position where I will utilize and enhance my skills.

EDUCATION

2002-2004 ITT Technical Institute Tucson, AZ

Associate of Applied Science Degree in Computer and Electronics Engineering Technology (CEET)

TECHNICAL TRAINING

Training in Analog, fiber optic, software, windows 9x/NT/2K

AC/DC Electronics: Microprocessors, Digital Electronics, trouble shooting skills used in electronics and PC technology, able to interpret schematic drawings, testing equipment used multi-meter, oscilloscope, and signal generator, spectrum analyzer, and universal counter, ATE equipment, help train new employees with any solder or ATE questions.

SUMMARY OF QUALIFICATIONS

• Excellent customer service skills, great team player

• Supervised and trained employees

• Bookkeeping and cash handling experience

• Quick learner and not afraid to ask questions

• Thorough and attentive to detail

• Gained strong trouble shooting skill with current employer

• Certified IPC-A-610 Class 3 Soldering Standards

• Certified in PCB repair

• Airman Certificate for Radios and Accessories for Universal Avionics

Repair Station, Tucson AZ.

LANGUAGES

Fluent in writing and reading both Spanish and English.

EMPLOYMENT

2011- Present: Surveillance and I.T. for Wet and Wild Water Park Anthony TX.

- Install new cameras, run the CAT5 cables for the use of cameras and networks

- Marinating the fiber and Ethernet lines communicating

- Marinating the network working in the office area and as well on the grounds

- Minor repairs around the office

- Working with Axis Camera Station and Axis Cameras

2004-2010: Board Repair Tech. Universal Avionics Systems Corp. Tucson AZ.

- Board level repair tech., using schematics, and PCB View

- Repair ashtech modules, and other circuit boards.

- Work on customer units and shop units

- Work with other’s to get a project done for a customer or for in shop use.

2004-2005: Phone Tech. Consolidated Ventura, Inc Tucson, AZ

- Testing and repairing telephones

- Test KSU (Key Service Unit)

2002-2005 – Deli Clerk Bashas Inc. Tucson, AZ

- Providing customer service daily

- Repairing and calibrating deli scales

- Cash handling and maintaining deli equipment

1998-2002 Manager Peter Piper Pizza Inc. Tucson, AZ

- Recruited, hired and trained employees

- Managed restaurant activities, bookkeeping, payroll, deposits and more

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