Front Office Manager
Resume:
PERSONAL DATA
Full Name : Rico Ardi Setiawan
Sex : Male
Place / Date of Birth : Kebumen, September 14th, 1986
Marriage Status : Married (no children yet)
Religion : Catholic
Mobile Phone : +628*-***-***-*** or +62-31-916-***-**
E-mail address : *****************@*****.***
Permanent Address : Perumahan Soka Asri Permai Blok F-11, Rt 07 / Rw 03
Purwomartani, Kalasan, Sleman, Yogyakarta, Indonesia 55571
EDUCATION
2004 –2005 BASIC COURSE for MARINE HOTEL OPERATION “WISATA BAHARI” YOGYAKARTA.
Major in study of Marine Hotel Operation and English Literature, in Yogyakarta,
Indonesia.
2001 – 2004 Senior High School of “SMA NEGERI 2 KEBUMEN”, Kebumen, Central Java, Indonesia.
1998 – 2001 Junior High School of “SLTP NEGERI 1 KEBUMEN”, Kebumen, Central Java, Indonesia.
OTHER QUALIFICATIONS
• Strong knowledge of computer programs:
- OPERA Version 5 (PMS)
- FIDELIO Series 7.14 (PMS) and MICROS POS System
- HIS (Epitome) Hotel Information System (PMS)
- LANMARK Hotel Operation System (PMS)
- REALTA Global System (PMS)
- TMS Program (Time Management System) for Attendance Management
- Microsoft Office and other windows application programs
• Able to drive / use all vehicle either manual or automatic transmission and have driving license
• Fluent in English both spoken and written
• Pre Opening Experience
• Expert in Budgeting, Analysis and Forecasting, Cost Maintaining, Scheduling, Coaching and Counseling.
APPRENTICESHIPS
Manager Level
2011 – Present JW MARRIOTT SURABAYA
Work as Duty Manager in Front Office Department
2010 – 2011 MERCURE PONTIANAK
Work as Assistant Front Office Manager in Front Office Department,
In charge as Front Office Manager.
2009 – 2010 JOGJAKARTA PLAZA HOTEL
Work as Duty Manager in Front Office Department
Supervisor Level
2008 – 2009 IBIS SEMARANG
On June 2008 Promoted as Senior Guest Service Agent (Jr. FO Supervisor) on Accor
Development Program also becomes a part of the Pre-Opening Team.
On December 2008 Promoted as Night Audit and Coordinator (Night Manager in Charge)
Responsible for Hotel Operation during night time.
Employee Level
2006 – 2008 NOVOTEL YOGYAKARTA
Work as Guest Service Agent in Front Office Department.
2006 KEMANG ICON by ALiLA LIVING JAKARTA
Work as Receptionist in Front Office Department.
Others Experiences
2005 – 2006 HYATT REGENCY YOGYAKARTA
Work as Daily Worker in Laundry Department.
January – July 2005 HYATT REGENCY YOGYAKARTA
On The Job Training Program in Recreation, Laundry and Housekeeping Department
2004 - 2005 HYATT REGENCY YOGYAKARTA
Work as Daily Worker in Housekeeping Department in Idul Fitri, Christmas, and Sparkling
New Year 2005 event
TRAINING EXPERIENCES
December 2010 ACCOR (NOVOTEL MANGGA DUA JAKARTA)
RESAVISION TRAINING “UPGRADE” 2011
November 2010 ACCOR (MERCURE PONTIANAK)
TRAIN THE TRAINER TRAINING
August 2010 ACCOR (MERCURE PONTIANAK)
KEYS TO COMMUNICATION TRAINING
July 2010 ACCOR (MERCURE PONTIANAK)
RESAVISION TRAINING (Standard Reservation Procedure)
February 2008 POLITEKNIK ILMU PELAYARAN SEMARANG
Basic Safety Training in accordance with the provisions STCW 1978 as amended in 1995
Regulations
REFERENCES
1. Indra Arief Gunawan Wibisono, Mr.
Relationship : Superior
Employer : JW Marriott Surabaya
Position Held : Front Office Manager
Mobile Phone : +623*-***-***-**
Mail : *****.********@**************.***
************@*****.***
2. Ardi Wilson, Mr.
Relationship : Former Superior
Employer : Mercure Pontianak
Position Held : General Manager
Mobile Phone : +628*-***-****
Mail : ******@*****.***
3. Martheas Mulyawan, Mr.
Relationship : Former Superior
Employer : Hyatt Regency Yogyakarta
Position Held : Front Office Manager
Mobile Phone : +622*-***-***-**
Mail : ****************@*****.***
4. Daniele Ruiu, Mr.
Relationship : Former Superior
Employer : Ibis Tamarin Jakarta
Position Held : General Manager (Formerly GM of Hotel Ibis Semarang)
Mobile Phone : +628*-***-***-***
Mail : ***********@*****.**
**@***********.***
5. Janto Prawira, Mr.
Relationship : Former Superior
Employer : Kemang Icon by ALiLA
Position Held : Assistant Executive Manager
Mobile Phone : +628*-***-***-***
Mail : *************@*****.***
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