Customer Service Human Resources

THERESA L. BERNAL

**** ****** ******

Whittier, CA 90602-3236

*******@*******.*** C:562-***-****

OBJECTIVE

Pursuing a career in Administrative Assistance where I can utilize my over 25 years of

office/clerical experience and contribute to the success of the company.

EXPERIENCE

CONSOLIDATED DISPOSAL SVC - Santa Fe Springs, CA 11/05 to 5/09

Billing Clerk -

• Data Entry on billing for residential customers starting or closing service inputs

and mailing manual final statements.

• Special projects with updating system changes in billing cycles and pricing.

APPLEONE - Santa Fe Springs, CA 4/05 to 11/05

Temporary Office Clerk

• First assignment was at a glass company working with human resources and

timekeeping updating files and personnel records.

• Second assignment was at Consolidated Disposal in the billing department

for three months where I was offered a full-time position.

BOYD CODDINGTON WHEELS – La Habra, CA 7/00 to 1/04

Customer Service

• Provided status for customer, data entry and assisted with sales.

NORTHROP GRUMMAN – Pico Rivera, CA (Security Clearance) 4/86 - 11/99 Programmer Assistant/Administrative Support

• Supported programmers on the UNIX, IBM Mainframe, and PC Systems.

• Assisted with software documentation with testing of in-house software. (Gencode)

• Assisted Project Managers in tracking project schedules using spreadsheets on

MS-Excel and presentations using MS-PowerPoint.

• Created and/or revised existing drawings used in departmental documentation of

software releases using an in-house graphics editor.

Engineer Assistant Analyst

• Coordinated with departments and customers meetings for reviewing products.

• Provided general office assistance to a department of 58 co-workers.

• Processed paperwork for new software revision releases with Sun computer system

using “vi” for editing redline changes.

Secretary Clerk

• Standard secretarial/clerical practices as required.

Tool Design Clerk Senior

• Maintained files/records on both CADAM and on-line systems for Tool Design.

• Customer service support for engineering drawings and revision changes, archive

drawings along with logging and filing revision changes. Expedited documents on status

and visibility of total tooling tasks.

• Provided department support delivering reports and drawing and/or tool orders.

Clerk Planner

• Recorded status for departmental progress to all tooling departments.

SKILLS

Ms-Word, Ms-Excel, Ms-PowerPoint, Windows, Graphics Software, Visual Editor

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