Health Quality

GEORGE N. MILLER JR. M.H.S.A.

Springfield, OH ● ********@*****.*** ● 937-***-****

SENIOR HEALTHCARE EXECUTIVE

STRATEGIC THINKER ● OPERATIONS MANAGEMENT ● PATIENT CARE

NATIONALLY RECOGNIZED HEALTHCARE EXECUTIVE DRIVES BUSINESS & QUALITY INITIATIVES.

Experienced strategic and performance-focused Executive with over 25 years of energetic leadership in Healthcare operations and Physician engagement. Expert in turnaround operations, transforming finances and operations to profitability while delivering Nationally recognized quality acute, LTAC, and Rehab healthcare.

Motivational leader known for clearly defining mission and goals, aligning human resources and the right resources, and consistently delivering results that exceed expectations.

Serves nationally on 4 Healthcare Boards.

Strategy Development Employee/Labor Relations Safety & Health Compliance

Board Presentations Profit & Loss Responsibility Governance

Operations Management Performance Improvement Financial Management

Motivation & Leadership Operational Streamlining Community Leadership

PROFESSIONAL EXPERIENCE

First Diversity Healthcare Group 2008 to Present

Full service bilingual firm committed to bringing quality healthcare professionals to the healthcare field.

PRESIDENT & CEO

The Executive Leader responsible for all leadership, vision, strategy, financial results, and quality results for each client. Establishes the goals and vision for each healthcare client. Develops and maintains the community leadership and relationships in the communities of clients. Directs operational, growth, and strategic oversight of professional and support services.

Drives improved business process, performance, productivity and financial results:

• Assesses client needs and develops consulting and knowledge solutions leading to a 100% satisfaction rating by client hospitals.

• Successfully delivered staffing project including testing, screening, interviewing, selecting, and checking 400 new environmental services and dietary workers for Healthcare Client within 3 weeks. Satisfied Client expanded scope to hire additional 185.

• Initiated contact and partnered with several community-based organizations to find new qualified candidates for client workforce.

• Restructured a Sitters Program for client. Hired staff at a savings of 25% of payroll. Developed specific educational and training programs to meet the needs of this critical service. 2 staff members saved the lives of 2 patients who would have committed suicide.

Community Mercy Health Partners Region of Catholic Health Partners, Springfield, Ohio 2006 to 2008

CMHP is one of 9 regions of nonprofit CHP a $3.5B integrated healthcare delivery system. Region includes 3 Hospitals, 4 LTCs, Hospice, Home Care, DME, Oncology Center, Behavioral Health, Occupational Health, Surgery Center, and Rehabilitation Facility. 3,000 employees, 300 physicians, $750M in revenues.

REGIONAL PRESIDENT & CEO, CMHP;SVP, CHP

Hired with full responsibility for governance, vision, strategy, financial results, quality results, and community leadership in alignment with CMHP and CHP strategic aims and mission.

GEORGE MILLER-page two

Initiatives included:

• Led development of new Strategic Plan, vision, and organizational structure to support the Plan.

• Initiated physician alignment strategies including clinical co-management, and evaluation of Accountable Care Organization potential.

• Developed JV opportunities with Physicians in Cardiology, Urology and Gastrology.

• Initiated Studer “Journey to Excellence” to improve customer satisfaction.

• Expanded cardiovascular service line.

• Developed comprehensive plan for technology including the market’s first da Vinci Robot.

Drove successful results:

• Successfully facilitated the merger of 5 contract physicians groups into 1.

• Consolidated 2 medical staffs into 1 and major services from 2 campuses to 1.

• Earned the Premier Care Source “National Quality Award” 2 years in a row.

• Successfully delivered a state-of-the-art $250M, 600,000 square foot replacement hospital under-budget and 6 months ahead of schedule.

• Reduced quality defects by 28%.

• Achieved 90% of Executive Team goals by FYE 2007.

Provena St. Mary’s Hospital, Kankakee, IL 2001 to 2006

211 bed Level II Trauma, Inner-City nonprofit hospital. 1200 employees, $347M revenues.

PRESIDENT/CEO

Hired to drive financial initiatives and restore on-budget performance. Created new management structure, facilitated culture change, improved accountability in clinical, support, and administration. Implemented comprehensive range of new guest services initiatives including in room dining, concierge services, and service excellence.

• Earned “Top 100 Hospital Leadership Award” by Solucient.

• Earned J. D. Powers and Associates “Hospital of Distinction Award”.

• Increased Physician satisfaction from 60% to 92%.

• Raised patient satisfaction from 40% to 97%.

• Market share grew from 27% to 39%.

• Implemented Studer framework to improve employee and patient satisfaction. Achieved the highest employee satisfaction, patient satisfaction and physician satisfaction in System.

• Developed physician joint-venture programs in Imaging, Endoscopies, and Orthopedics.

• Established the “Quality Agenda”, an internal evaluation to define the gap between existing performance and performance of a national “best” organization. Created a quality dashboard.

CHRISTUS Jasper Memorial Hospital, Jasper, TX 1995 to 2001

95 bed rural nonprofit hospital. 300 employees, $40M revenues.

CHIEF EXECUTIVE OFFICER

Hired to financially transform hospital, recruited new physicians, initiated new product lines of behavioral health, rehabilitation services, and Geri-physic services. Negotiated and signed contract with Texas Department of Criminal Justice (TDCJ) to manage the healthcare of 2 correctional facilities in Jasper, TX.

• Successfully drove turnaround of $2M within 24 months.

• Increased cash reserves from $0 to $2.5M

• Restructured staff from 300 to 229. Increased ADC from 12 to 40.

• Repaid $850K bank loan in 10 months. Eliminated Jasper County Hospital taxes.

• Awarded “100 Top Hospitals Benchmark for Success” in 1997.

• Won Press Ganey “Compass” award for best in nation under 150 beds in Patient Satisfaction. Won in 2001 and 2002.

GEORGE MILLER-page three

Pecos County Memorial Hospital- Rural County Owned, Fort Stockton, TX 1993 to 1995

57 beds, 190 employees, $20M revenues.

Pecos County General Hospital-Rural County Owned, Iraan, TX

11 beds, 60 employees, $4M revenues.

CHIEF EXECUTIVE OFFICER

Hired to rescue rural nonprofit, 2-hospital system in financial turmoil.

• Successfully returned to profitability.

• Improved operating margin from –2.1 % to 3.4%.

• Started 2 Rural Health Clinics. Recruited 3 new physicians and 3 PA’s.

• Negotiated $3.5M Texas Department of Criminal Justice managed care contract for the total healthcare for 2 correctional facilities.

• Closed the first VA Managed Care contract in the US to provide primary care to veterans.

Twin Oaks Medical Center -Inner City Urban For Profit Hospital, Fort Worth, TX 1991 to 1993

CEO/ CFO

Newport News General Hospital- Inner City Urban, Non-Profit, Newport News, VA 1982 to 1991

CEO & CFO (1989 to 1991)

ASSOCIATE ADMINISTRATOR (1982 to 1989)

EDUCATION

Masters of Science Healthcare Services Administration, Central Michigan University, Mount Pleasant, MI

Bachelor of Science, Business Administration, Bowling Green State University, Bowling Green, OH

PROFESSIONAL AFFILIATIONS

Member, Board of Commissioners, Medicare Payment Advisory Committee, (MedPAC) 2008-Present

President, National Rural Health Association, (NRHA), 2007

Member, Board of Trustees, American Hospital Association, (AHA), 2003 to 2006

Member, Board of Commissioner, The Joint Commission, (TJC-JCAHO), 2000 to 2003

TEACHING

Adjunct Professor, Master’s Program Health Services Administration, Central Michigan University, 1998 to Present

Health Services Administration

Development of Proposals and Reports in Health Administration Health Planning

Financial Aspects of Health Services Administration

Health Services Organizations: Origins, Systems, and Application

Contact this candidate