customer service rep

Shelly L. Preston

***** ******** **.

Scottsbluff, Ne 69361

(H) 308-***-****

(C) 308-***-****

E-mail: **********@*****.***

EDUCATION:

Gering High School/Graduated 1979/General Studies

West Nebraska Community College/Associate of Arts

Chadron State College/Bachelor of Arts/General Studies/Criminal Justice/December 2006

COURSEWORK:

Psychology, sociology, diversity, ethics, effective communication, family, social work, law includes areas in: juvenile, adult, corrections, criminal and constitutional law, drug and alcohol, professionalism, C.P.R., first aid, and basic computer skills.

EXPERIENCE:

February 2006-February 2008-Aurora Loan Services/Scottsbluff, Ne

Loan processor.

Duties: prepped files for a Kodak I600 scanner where files were imaged. Removed staples, paper clips, before scanning. Kept log of prepped files. A quota was to be met daily. Exceeded the quota, 100%+, efficiency, accuracy and speed required. Scanned files on Kodak imaging machine. Reported errors, down time and other problems with imaging and/or preparation of the files. Some data entry and basic computer skills, use of e-mail. Trained new loan processors. Completed courses as required. Set and maintained personal, developmental and professional goals. Assisted other departments when backed up.

January 2006-February 2006-Manpower (temporary) Alliance Data, Scottsbluff, Ne-Customer service representative.

Duties: Customer service rep in the call center for Piedmont Gas Co. division. Handled incoming calls, customer complaints, set up installation, service, disconnect, connect and relocation calls. Set up new accounts. Required excellent data entry skills plus excellent verbal communications and listening skills. Focused on customer’s needs and wants plus customer satisfaction. Ability to problem-solve and work with minimal supervision. Handled emergency calls. Maintained a call log of all incoming calls on a daily basis.

May 2000-November 2000-West Nebraska Juvenile Services, Gering, Ne-Youth Specialist

Duties: Responsible for direct supervision of juvenile offenders, performed security checks, pat downs, inspections, intake of juvenile offenders, transported to and from court, doctor and other appointments. Contributed in organizing meal time, pick up of meals at county jail, recreation, showers and bedtime routines. Reported any infraction of rules to supervisor, kept log on each juvenile offender, logging behavior and/or progress while in the facility. A point system was utilized. Assisted in group discussions and visitations, cleaning and laundry, served as an on-call youth specialist when in need of any additional assistance.

October 1986-April 1987-Lockwood Corporation/Agromac Inc, Gering, Ne-Secretary/data entry clerk/sales, traffic and warranty coordinator.

Duties: organized alpha and numerical filing, data entry, typing, faxing, answering phone, dealt directly with customers. Reporting, analyzing and inventory control. Received purchase orders, tracked orders, coordinated shipments, handled warranty claims and customer complaints, organized seminars and meetings, arranged accommodations for customers, trained new data entry clerks, maintained shipping logs, researched discrepancies, worked with trucking firms coordinating shipments, pickups, etc.

STRENGTHS:

COMMUNICATION:excellent communication, speaking and writing skills, ability to get along well with people, find satisfaction in helping people.

LEADERSHIP:willing to become a team member, work together to achieve goals set forth by company

RESPONSIBILITY:self-motivated, willing to take on responsibility or positions that require more responsibility, willing to achieve any set goals. Flexible and have ability to learn new tasks and adapt to new situations, willing to attend training courses, seminars, and/or workshops. Very reliable and dependable.

ORGANIZATION: use time effectively, efficiently, prompt, complete assigned tasks in timely manner, prioritize, problem-solving skills, detail-oriented, multi-tasking in fast-paced work environment.

COMPUTER SKILLS: some knowledge of Word, internet, e-mail, window applications. Basic computer skills.

INTERESTS:traveling, interior decorating, collecting antiques, music, dance, outdoor recreation, socializing and spending time with family.

REFERENCES:available upon request.

Contact this candidate