Customer Service High School
Resume:
Shanika Wilson
Apt. ****
Croydon, PA. 19021
***************@*****.***
Work Experience
Front Desk Agent 07/2012 - Current Hampton Inn, Bensalem, PA
Responsible for checking guests in and out of the hotel, while Issuing room keys, pamphlets, discount cards, etc.
Answers various questions from guests in regards to the hotel arranging transportation for guests
Computes bills, collects payment and makes change for guests and providing resolutions to guest problems
Giving directions to guest for arrival and departure of the hotel and ensuring guest enjoy the hotel and the service
Runs various reports on the computer for management
Teacher’s Assistant 02/2012 - July 2012 Achievers Learning Zone, Philadelphia, PA
Assist lead teachers in planning and implementing learning experiences that advance the intellectual, emotional, social, and physical development of children within a safe, healthy learning environment.
Other job duties include encouraging the involvement of the families of the children of the program
Supporting the development of relationships between children and their families.
Customer Service 08/2010 - November 2011 Ross Stores Inc. Bensalem, PA
Manage and resolve customer complaints answer the phones for customer questions
Provide excellent customer service to all customers while listening attentively to others
Ask appropriate questions, and speak in a clear and understandable manner
Understand the differences between products and make recommendations to customers
Massage Therapist/ Coordinator 03/209 - August 2010 SpaLean Day & Mobile Spa, Philadelphia, PA
Meet and greet clients to provide services in the comfort of a full spa setting
Sale company products to potential buyers
Enlighten customers on new products and promotions, while collecting payment at register for services and spa
Relax tight muscles, and other beneficial effects
Maintain a clear and honest relationship with clients
Front Desk Agent 5/2007 - March 2009 Windsor Suites Hotel, Philadelphia, PA
Sell, register, and assign rooms to guests, give guest directions for local activities within the area
Promote hotel facilities and services, calculate bills, collect payments, and maintain a bank
Post charges to guest accounts for room service, food, telephone, and extra amenities
Customer Service 11/2001 - September 2005 Acorn Community Group, Pine Bluff, AR
Greet customers to receive payment by cash, check, or credit card
Issuing receipts, refunds, and credits directly into customers accounts
Resolve customer complaints, answer questions while providing excellent customer service
Education
National Massage Therapy Institute, Philadelphia, PA
PA Licensed Massage Therapist
Associated Bodywork; Adult, Child, Infant CPR, Adult, Child, Infant Choking, and AED Use
Professional Liability Insurance
Community College of Philadelphia, Philadelphia, PA
Business Management
Southeast Arkansas Community College, Pine Bluff, AR
Business Management
Pine Bluff High School, Pine Bluff, AR
Diploma
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