Project Development

IT Practitioner

Summary

Results oriented developer with over 6 years of experience in the IT industry, seeking Solution/Business Analyst position that demands strong technical and analytical skills. A recent MBA graduate with in-depth knowledge in

- SWOT analysis, Project Management, Risk Assessment, Budgeting, Global expansion,

- Project scheduling using Gantt chart and WBS (Work Breakdown Structure)

- Implemented process optimization using Six Sigma methodology DMAIC (Define, Measure, Analysis, Improve, and Control) and Lean principles

- Worked on several team projects like devising strategies for simulated business on Glo-bus, optimizing Franklin’s Community College Alliance (CCA) Program, researching economic strategies for Oil companies, and exploring options for a company entering foreign markets.

- Mastered several accounting and financial principles necessary for a manager to conduct thorough analysis of various project initiatives and determine the most profitable solution for the company.

• 6+ years of experience in managing, researching, analyzing, designing, developing, and delivering solutions which are in line with the business strategies.

• Deep domain knowledge in Distribution, Healthcare and Retail industry.

• Implemented software solutions that consolidated dozens of legacy applications, eliminated integration complexities, significantly reduced operational costs and enabled business expansion.

• Delivered projects worth over USD 1M.

• Managed project timelines, increased process efficiencies, and maintained thorough documentation for all projects.

• Demonstrated excellent analytical, technical, and communication skills.

• Mentored team on IT business processes.

• Set up processes and standards for service delivery excellence and ensured compliance of the same.

• Good leadership, negotiation, conflict management skills and proven ability to identify, analyze and solve problems to increase customer satisfaction and effective cost management.

• Achieved compliance with HIPAA (Health Insurance Portability and Accountability Act).

• Extensive experience in Software Development Life Cycle, including: project management, customer centric, requirements gathering, and business analysis.

• Meticulous and detailed in overseeing all the change management, controls and change release procedures.

• Ensured that all phases of application development activities conform to defined SDLC standards, best coding practices, and governance to achieve established standards and supporting goal.

• Evaluate the effectiveness of controls related to network infrastructure and security metrics established by the company.

• Developed unique business and technical skill sets through professional work experience, strong educational foundation, and training programs for personal enrichment.

• Effectively used technology to communicate to managers and co-workers.

Work Experience

Owner/Entrepreneur

2007 to Present Eve’s Boutique, Dublin, OH

Founded a small retail company specializing in ethnic imports from all over the world. Have grown business through trade shows and sale events.

Achievements

• Gradually increased sales over the last 4 years through marketing, promotions, advertising, and product placements.

• Increased inventory by performing market analysis.

• Increasing profitability by reducing costs and using various marketing techniques.

• Gathered customer data for reporting purposes.

• Analyzed reports to measure performance metrics and market trend analysis.

• Generated and managed reports to help analyze sales and profitability.

• Efficiently managed accounts, finances, and budgeting needs of the company.

Analyst/Programmer

2006 to 2008 Mid-Ohio Psychological Services, Lancaster, OH

As a Programmer at Mid-Ohio Psychological Services, I was responsible for end-to-end delivery of services. In addition I was involved in the design, development, integration, testing, and performance tuning of the online application and customizations.

Achievements

• Proactively communicated and collaborated with associates to analyze information needs and functional requirements.

• Met user’s expectations in the areas of project schedule, resourcing, and delivery quality.

• Organized and managed the extensive number of policies, guidelines, procedures, and documentation in reference to the projects.

• Successfully maintained Client Information System (CIS), which was extensively used by Doctors to efficiently document patient information and status.

• CIS was also the key application used by the administrative staff to track patient appointments, charges, and generated printable (PDF) version of critical reports needed for smooth day-to-day operation of the clinic.

• Involved in developing solution and designing the product and policy solution and customization.

• Role modeled Mid-Ohio Psychological Services’s high ethical standards and code of conduct.

Key Responsibilities toward Doctors and administrative staff include

• Managed project scope by generating checklists, setting up standards, creating templates, and prioritizing enhancements to CIS.

• Validated and produced appropriate project plans, analyzed project risks.

• Provide regular project communication and status reporting to stakeholders.

• Monitored accuracy of reports generated.

Analyst/Programmer

2000 to 2005 Anderson News Company, Knoxville, TN

As a Programmer Analyst at Anderson News Company, I was responsible for comprehensive design and development of software. In addition, I was involved in providing technical support to associates in the distribution centers. Implemented strict data validation to avoid inaccuracies and discrepancies in user input. Instigated the use of SQL in COBOL applications among the development team.

Achievements

• Exceeded customer expectation in the areas of delivery quality, and user-friendliness.

• Generate comprehensive requirements using document analysis, business process descriptions, and task.

• Critically evaluate information gathered from multiple sources, abstraction of code, and distinguishing user requests from the underlying true needs.

• Proactively communicated and collaborated with external customers to analyze information needs and functional requirements to deliver required system functionality.

• Thoroughly understood and interpreted customer business needs and translated them into application and operational requirements.

• Interacted professionally with a diverse group, executives, managers, and customers.

• Instigated the use of SQL in COBOL applications among the development team, resulting in efficient coding practices.

• Always willing to adapt to new technological changes. First among the development team to explore new technological advances that could increase process efficiencies and bring down operating cost.

Key Responsibilities toward Associates working at the distribution centers include

• Provide technical support to distribution centers.

• Analyze project risks and effectively escalate.

• Provided guidance and feedback to team members on improving development process.

• Provide regular project communication and status reporting to stakeholders

• Ensure Associate, Customer and Investor Delight

• Managed project scope by generating checklists, setting up standards, creating templates, and prioritizing enhancements the routing system.

• Validated and produced appropriate project plans, analyzed project risks.

• Provide regular project communication and status reporting to stakeholders.

Responsibilities and Contributions

• General responsibilities included documentation, user requirements gathering, design and development of IT Solutions to support business, reports design and development, testing, and production support.

• Technical contributions were in the area of application and database design (logical/physical) and development, writing highly optimized database programs, application tuning and enhancement.

Education

Qualifications Major University Date Graduated

MBA General Franklin University, Columbus, OH January, 2011

BS Computer Science University of Tennessee, Knoxville, TN May, 2000

BSc Computer Science University of Madras, Chennai, India April, 1994

Continued Education

• 2000 - Oracle PL/SQL course from PSTCC, Knoxville, TN, USA

• 1994 - Unix Certification Course from DSRC, Chennai, India

DOMAIN EXPERIENCE HEALTHCARE, ECOMMERCE, RETAIL

TECHNICAL SKILLS

• VB.NET

• ASP.NET, ADO.NET

• Crystal Reports

• Visual Basic 6.0

• PL/SQL, DB2

• Visual Studio, Visual InterDev

• Visual Studio .NET 2003/2005 • IIS, AS 400

• .NET Framework 1.0/1.1/2.0/3.0

• MS Visual Source Safe

• JavaScript, C, COBOL, PERL, FORTRAN, PASCAL, Dbase 3+, CLIPPER

• MS Project, MS Word, MS Excel, MS Power Point, MS Visio

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