Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Mansfield, OH
Salary:
$50,000
Posted:
April 11, 2011

Contact this candidate

Resume:

Alan Mitchell II

***** ******* ****, *******, ** 44074 • 440-***-**** •z25rbp@r.postjobfree.com

Highlights of Qualifications

________________________________________

• Proven Leader with the ability to work within a group or individually to accomplish the tasks that lead to a successful mission

• Talented Program Manager who has been responsible for supervision, training, facilities, accounting, implementation, and reporting of directives and programs

• Experienced Instructor, skilled in on the job training to achieve superior performance form colleagues, subordinates, staff, volunteers, and children

Experience

________________________________________

2005 – Present The Arts Academy Lorain - Cleveland, Ohio

Title: Dean of Students

Responsibilities: Athletic Director, Marketing Director, Technology Scholar (Coordinator), Transportation Coordinator to advise and provide affirmation to students that are successful, while at the same time providing redirection to students that are making unwise choices so that discipline is aspired to and achieved while modeling classroom management for faculty and instilling the core values of the community school’s mission through faculty development, program management, and administrative duties.

Program Development and Administration

• Volunteer and Community Outreach Coordinator – The Arts Academy Parent Volunteers, The Arts Academy Work Study Scholarship Program, Arts Academy Enrichment program, site coordinator for the following on site programs, Ohio Reads, Young Audiences, NASA math and science program, Young Heroes, Boy Scouts, Girl Scouts,

• Marketing Coordinator - Design and implement marketing plan and campaigns such as television commercials, radio commercials, open houses, newsletters, voice and e-mail broadcasts, billboards, event booths

• Transportation Coordinator – Acquire and maintain all pupil transportation documentation and licensing, and inspections needed to meet or exceed Ohio Department of Education and Highway Patrol requirements for bus and driver while insuring that the route and drop off locations are safe.

• Assistant Athletic Director - Create a competitive sports program to be sanctioned under the Ohio High School Athletic Association

• Computers & Technology Scholar - Design and teach an arts integrated technology curriculum for grades k – 8 to meet or exceed the standards for the state of Ohio

1999 – 2004 United States Navy

(Honorably Discharged) Fort Meade, MD

Monterey, CA

Title: Cryptologic Technician, Interpretive (Spanish Linguist)

Unclassified Responsibilities in last Billet:

General Military Training Coordinator – Successfully managed and coordinated instruction of General Military Training for a command of over 1500 sailors in 60 training evolutions while simultaneously assisting to manage the indoctrination and advancement of sailors in 200 separate training exercises

• Information Systems Security Manager – Ably processed trouble calls and departmental permissions to utilize the computer network for all arriving personnel requiring unsecured access and insured 100% of arriving personnel achieved proficiency of information system security training while tasked with responsibility of maintaining and expanding the training Access database to fit ever changing command needs

• Assistant Leading Petty Officer – Efficiently coordinated projects while training, counseling, and leading a support staff of four to thirty people to accomplish various training objectives

________________________________________

1999 Interim Personnel Lorain, Ohio

Title: Recruiter

• Database Manager – Obtained contacts and maintained a database of over 700 individuals for placement with perspective local light industrial and clerical employers

• Placement Specialist – Interviewed and successfully placed over 375 individuals in local companies with an attrition rate of less than 30%

________________________________________

1998-1999 Town Place Suites Alpharetta, GA

Title: Operations Manager

• Manager – Oversaw the day to day operations of the Front Desk, Housekeeping, and Maintenance to successfully help lead the team to bonuses for exceeding revenue and customer service expectations

________________________________________

Education

________________________________________

________________________________________

2008 – Present American Intercontinental University Online Hoffman Estates, IL

MBA – Project Management

2004 Excelsior College Albany, NY

Bachelor of Science Liberal Arts

History

Spanish

2000 – 2001 Defense Language Institute

Spanish Monterey, CA

Arabic

1999 Oberlin College Oberlin, OH

1994 – 1998 Morehouse College Atlanta, Georgia

________________________________________

Language Proficiency

o Graduated basic and intermediate courses of instruction in Spanish at the

Defense Language Institute, Monterey, CA

o August of 2004 earned level 2+ Listening and level 3 Reading score exceeding the minimum 2/2 listening , Reading score requirement as measured by the Defense Language Proficiency Test rated on a scale of 0 to 3

________________________________________

Certificates

o School Conflict Management – Global Issues Resource Center and the Ohio Commission on Dispute Resolution

________________________________________

Computer Skills

o Proficient in Microsoft Office Access, Excel, Front Page, Outlook, Power Point, Project, and Word

________________________________________

Relevant Community Involvement

o America Reads, Monterey California

volunteer 2000

Boys and Girls Club site coordinator 2001

o Specialized Services – Washington D.C.

Presidential Volunteer Award - Online tutor 2003



Contact this candidate