Customer Service Technician

OBJECTIVE

To secure a job in the communication industry as digital service and broadband specialist.

SUMMARY

Offering thirteen years experience in customer service, physical security, life core values education, management and communications. Professional demeanor and results oriented. Self motivated with the ability to work independently as well as a team member. Knowledge of communication systems such as VOIP, IP TV, DSL, Structured Cable.

WORK EXPERIENCE

ITC Service Group, May 2011-Present (I & R Technician)

Install broadband services to residential and commercial subscribers

Troubleshoot telephone cable facilities

Familiar with frame and CO configurations

Osha certified

Larosse/Reynolds LLC, October 2010-June 2011 (Co-founder/Operator)

Video voice and data solutions

Engineer wiring and equipment schematics for home and commercial use

Offer end user support

Support service providers installed equipment

Medley Communications, March 2010-October 2010 (Field Technician/Installer)

End to End Communications, July 2009-March 2010 (Field Technician/Installer)

World Connectors LLC, February 2009-July 2009 (Area Operations Manager)

Universal Cable Services, October 2008-February 2009 (IPTV/DSL Installer)

Diversified Telecom Solutions, June2008-October 2008 (Splicer/SweepTechnician)

Education

High School (GED), December 1998

Recruit Basic Training, June 2000-September 2000

Aviation/Ordinance (Core Training), September 2000-October 2000

Aviation/Ordinance-man Airwing Strand, October 2000

Shipboard Aircraft Firefighting, February 2001

Certifications

Cox Communications Three Products Certification (High Speed Internet, VOIP, Digital Cable)

Osha Certification

Time/Warner Cable Certified

Comcast Triple Play Certified

Charter Three Products Certification

References

Upon Request

Contact this candidate