Customer Service Sales

Denis Basic

206-***-**** ***** NE ***th Place H77

********@*****.*** Kirkland, WA 98034

Seeking Position As:

Linguist/Interpreter

Reliable, logical and personable Linguist has more than 12 years of experience in language translation, document conversion, customer relations, record management, data verification, report generation, item distribution, shipment supervision, staff training, and policy compliance. Methodical candidate received recognitions for excellent performance of functions, provided translation services ensuring quality of information, and effectively communicated with various individuals utilizing multilingual skills; productively maintained accurate records and filing system. Innovative professional attentively responded to interpretation requests, timely completed work assignments, and supported NATO peacekeeping missions and programs; generated extensive reports, improved community relations, and complied with all company policies and standards. Proactive team leader is actively seeking a demanding career as a Linguist/Interpreter, ideally with a progressive leader, eager to contribute proficiency in quality interpretation, procedure execution, translating comprehension, data analysis, problem solving, and communication.

Language Translation & Comprehension Task Completion & Report Generation

Reorganized in Policies & Procedures Objective Setting & Quality Assurance

Data Verification & Interpretation Communication & Analytical Skills

Professional Experience

United States Army/Self-Employed Nov 2008 – July 2011

Linguist/Translator/Interpreter, Camp Bondsteel, Kosovo

Deployed in Kosovo to provide interpreting and translation services for U.S. Military forces; communicated efficiently with local citizens to provide accurate language conversion.

Analyzed carefully information presented, maintained accurate records, and demonstrated commitment to timely complete assigned functions; cultivated community relationships.

Exhibited readiness to complete 24-hour duty, and conscientiously attended to all translation needs and requests; successfully supported NATO peacekeeping missions and programs.

Generated ways to be productive by determining current needs, and carefully followed instructions; demonstrated flexibility to adapt in challenging environments.

Self-Employed Mar 2003 – Sept 2008

On-Call Translator, King County, WA

Provided advanced verbal and material translation for numerous hospitals in Southern King County; demonstrated keen attention to detail by carefully analyzing acquired information.

Managed time wisely to perform other duties, and quickly responded to translation issues; nurtured excellent relationships with management, clients and co-workers.

Generated detailed reports as needed, provided medical assistance to patients and staff, and supported all activities and programs; developed effective methods to be productive.

Demonstrated communication skills to effectively interact with individuals from various backgrounds; maintained awareness on translation principles and new processes.

Boeing-Spares Aug 2007 – Sept 2008

Material Processor/Requirements Facilitator, Seattle, WA

Oversaw shipping and receiving operations ensuring proper coordination, performed record verification and maintenance, and distributed important documents to all departments.

Collected wooden and cardboard containers, and efficiently implemented procedures and regulations; maintained updated system, and managed unloading of shipments.

Performed hazard preventive maintenance, attentively managed physical requirements, and generated detailed inventory reports; compiled invoices and documentations.

Secured parts to avoid possible collision, and sealed all wooden crates and containers; timely completed work orders, and implemented safety protocols and standards.

PHS/McNichols Aug 2004 – Aug 2007

Shipper & Receiver/Operations Sales Specialist 2, Algona/Auburn, WA

Managed shipment verification and preparation, clearly identified delivery methods, and documented relevant information for easier future retrieval.

Observed all measurement and weight standards for incoming and outgoing shipments; demonstrated detailed awareness on shipping procedures, routes and prices.

Trained staff on shipping and receiving procedures, unloaded received shipments, and performed inspections to determine damaged items.

Evaluated accuracy of information including bill of lading, invoices, work orders, and other documents; coordinated with shipper in resolving damages and shortages.

King County Apr 2005 – Oct 2006

Part-Time Customer Service Executive – Sales, Seattle, WA

Provided excellent customer service in answering clients’ questions regarding location, price and product usage; managed payments and change, and promoted new offers.

Maintained up-to-date sales and stock reports, supervised merchandise ordering, and improved client relationships to create new business opportunities.

Implemented successful marketing strategies for effective product promotion; developed ways to achieve sales targets while maintaining composure in stressful situations.

Demonstrated comprehensive knowledge in various products, resolved issues encountered with professionalism, and complied with all company policies and regulations.

Dietrich Industries/Hussmann Corporation Aug 1998 – Aug 2004

Warehouse Specialist/Floor Foreman, Renton/Seattle, WA

Managed warehouse equipment and materials, and determined customers’ needs to provide appropriate resolutions; productively delivered quality services to clients.

Headed 5 employees, delegated work assignments, and trained new hires on different assembly lines; ensured compliance with safety standards and protocols.

Gathered parts utilizing hand and power tools, jigs, fixture, plug and gauges; effectively resolved conflicts demonstrating problem solving skills.

Operated numerous vehicles including gasoline, liquefied gas, electric powered trucks, lifting devices, and trailers; managed holes drilling, lever twisting, pivot honing and parts filing.

Education & Technical Skills

Bellevue Community College, Bellevue, WA, 2005, Associate of Arts, GPA: 3.7 – Top 5% in class

University of Zagreb, Croatia, 1988 – 1991, History Course

Microsoft Office Suite

Training/Seminars: Monthly Training, NGTS, Camp Bonsteel, Kosovo

Language Skills: English Serbo-Croatian Bosnian German

Awards: Dedicated Service Award by Colonel Francisco Neuman (Commander of KFOR 13) & Jose Boria (Deputy Commander), Kosovo

References Gladly Provided Upon Request

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