Excellent Customer Service Skills
Resume:
Christina Brown
Laura, Ohio 45337
Objective: To obtain work and/or employment that focuses on my strengths of a customer service representative.
EMPLOYMENT: Automated Systems, Customer Service Representative
Responsibilities Include:
*Setting up appointments for representatives
*Sales and service (ATM company:Homebased)
The Simons Agency: Homebased Mortgage Representative
*Customer Servive
*Outbound telemarketing
*Worked with owners of the business for sign ups with our company
*Working with hard money loans
Victim Advocate, Miami County Prosecutors Office, Miami County Victim Witness.
Responsibilities Include:
*24 hour response to hospital and police requests for intervention and assistance in cases of violent crime, including death notifications.
* Act as a court advocacy during all stages of the criminal justice process.
* Assist the victim in completing applications for reparations under the Ohio Victims of Crime Compensation Program.
* Inform the victims of their rights and notify them of parole hearings.
Kendall Insurance, Insurance Agent
Responsibilities Include:
*Greeting Clients
*Answering Multi-Line Telephone System
* Scheduling Appointments
* Accepting insurance payments and adjusting accounts accordingly
* Typed dictated Correspondence
Best Western Executive Hotel, Guest Relations
Responsibilities Include:
*Multi-Line Telephone System
*Assisting Guests/Customer Service
* Assisted Sales Team with Group Bookings
*Room Inspections
*Dealt with guest disputes of any nature.
Holiday Inn, Guest Relations
Responsibilities Include:
*Assisting guest/Customer Service
* Multi-Line Telephone System
* Various tasks asked by management.
Gem City Hope Foundation, Customer Service Representative
Responsibilities Include:
*Customer Service
*Phone Sales
*Signing up accounts
*Training new employees
Clairs Accessories, Manager
Responsibilities Include
*Hiring new employees
*Ordering new merchandise
*Bank deposits
*Customer Service
EDUCATION: Milton-Union High School (1992) and Montgomery County JVS, where I focused my studies in the Cosmetology and Legal Secretary field.
Edison Community College, where I focused my studies in the Human Services field. I also attended Axia College, (University of Phoenix) where I focused my studies in the Criminal Justice/Business field.
I am currently attending Everest University to get my degree as a paralegal. (2008-2010)
SKILLS: Computer, multi-line phone system, customer service, detailed oriented and time management skills.
Contact this candidate