Administrative/Office Customer Service
Resume:
CHARITY WHITTINGTON
**** ******** ******, **********, ***** Carolina 28403
*******************@*******.***
QUALIFICATIONS PROFILE
Highly organized, versatile and solutions-focused professional, with outstanding and cross-functional qualifications in all phases of office administration and program management, coupled with excellent client relations skills.
Exemplify verifiable background in providing utmost customer service and administration expertise across diverse industries. Demonstrate commendable interpersonal and communication skills, complemented with confidence in interfacing with people of diverse backgrounds honed through establishing and sustaining strategic business relationships.
Possess working knowledge in French, Italian, German, Latin, and Spanish languages. Proficient in using QuickBooks and MS Excel, Microsoft Office Suite (Word, PowerPoint, Outlook, and Access).
CORE COMPETENCIES
Client Relationship Management
Outstanding Customer Service
Office Management and Scheduling
Switchboard/Telephone Answering
Functions Planning and Management
Correspondence/Reports Preparation
Budgeting and Financial Affairs
Interpersonal Communications
Problem Identification and Resolution
Multitasking
CAREER OVERVIEW
OFFICE ADMINISTRATION
- Closely worked with other staff members to ensure efficient and friendly delivery of service to clients
- Courteously answered phone calls to take orders
- Updated and maintained databases, including mailing lists, contact lists, and client information on a regular basis
- Performed office duties, such as typing documents, reports, and correspondences
BUSINESS MANAGEMENT
- Carried out extensive marketing campaign to promote business, including designing of logo, developing company website, and creating business cards
- Oversaw the preparation of yearly and quarterly tax, as well as the bookkeeping process
PROGRAM INSTRUCTION AND COORDINATION
- Effectively planned and customized individual lessons and overall schemes of work for clients
- Developed knowledge materials and prepared repertoire for students designed for use at each stage of their musical development
- Facilitated the instruction of individual and group lessons lasting from 30 minutes to an hour, generally incorporating elements of general musicianship, such as ear training and theory, as well as instrumental technique and interpretation
- Encouraged and prepared pupils for performances, examinations, auditions, and festivals
- Properly arranged and managed lesson schedules, collected fees, and facilitated students’ entry for examinations
- Offered and used multifaceted teaching studio as well as utilized knowledge in many different types or genres of music in providing voice, piano, and music theory instruction
CUSTOMER SERVICE
- Rendered support and assistance to the students in using music technology, stayed abreast of major software tools such as Sibelius and usage of recording and other technology
- Coordinated with potential clients to discuss their individual needs and tailored their lessons accordingly
- Directly supervised and managed activities of dining room personnel to provide fast and courteous service to patrons
- Successfully planned server seating chart, organized reservations, as well as arranged for large parties and special services for guests
- Delegated tasks to hostess and server within the shift; helped in training new employees; performed as in-house opera singer
WORK CHRONOLOGY
Owner/Operator ~ Whittington Music ~ Wilmington, NC 2010–Present
Voice Instructor ~ Music School of Wilmington ~ Wilmington, NC 2008–2010
Head Hostess/Trainer/Singer ~ Macaroni Grill ~ Wilmington, NC 2005–2008
Office Assistant ~ Toner Exchange ~ Wilmington, NC 2000–2001
Front End Zone Manager ~ Lowe’s ~ (City, State) 1996–1999
EDUCATION
DEGREE IN MEDICAL OFFICE ADMINISTRATION: IN PRESENT: Cape Fear ~ (City, State)
BACHELOR IN MUSIC: 2005
UNIVERSITY OF NORTH CAROLINA-WILMINGTON ~ WILMINGTON, NC
Winner of William F. Adcock, Jr. Scholarship ~ Winner of Richard R. Deas Student Concerto Competition
Graduated magna cum laude
ASSOCIATE IN ARTS (COLLEGE TRANSFER PROGRAM): 2002
CAPE FEAR COMMUNITY COLLEGE ~ WILMINGTON, NC
PROFESSIONAL AFFILIATIONS
Member, North Carolina Music Teachers Association ~ Carolina Vocal Arts Ensemble
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