District Service Manager

James Truxillo 817-***-****

*************@*******.***

Professional Profile

Demonstrated achiever with exceptional knowledge of business and process management, business practices, and computer applications.

• 14 years management/supervisory exp (production and retail)

• 20+ years customer service (3 in call center)

• 7 years working with lean/six sigma

• 12 years inventory management • 6 years fleet management exp

• 12 years 12volt experience

• Advanced Excel user

Professional Accomplishments

Management

• Led teams through 4 majority owners and 10 product rollouts while the demand increased 400%

• Communicated goals and results clearly through high pressure situations to employees and executives

• Supervised and performed installations, de-installations, maintenance, and field modifications to ensure reliable performance of navigation equipment

• Ran day to day operations including the hiring, training, quality, coaching, discipline, and promotion up to 25 employees over 11 different states

• Created efficient alternative methods of communication to manage away sites

Fleet/Inventory Management

• Maintain and service a fleet of 3,100 GPS systems and 100 tracking systems

• Partnered with Area Maintenance and General Managers for forecasting of production schedules

• Analyzed business needs to procure an maintain inventory levels

• Imported data from several software platforms to develop daily and weekly reports and metrics.

• Extensive knowledge of automotive GPS and locater devices.

Team Building/ Process Improvement

• Developed cross-functional teams that created solutions to challenging and complex issues concerning value added service

• Participated in Kaizen events to develop processes and eliminate waste to increase efficiency, quality, productivity, and safety at work

• Established relationships with internal and external business partners to ensure businesses’ profitability

Work History

District Service Manager Navigation Solutions, Houston, TX 2006-2012

Senior Service Rep Navigation Solutions, WPB, FL/Dallas TX 1999-2006

Billing Analyst Motorola, Boynton Beach, FL 1997-1999

Customer Service Rep Motorola, Boynton Beach, FL 1994-1997

Education

BS in Business/Marketing

University Of Phoenix, Phoenix, AZ 2011

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