Customer Service High School

Kelley Roling

**** ***** ***, ******* **** *****

Cell: 563-***-**** : ************@*****.***

Career Focus

Highly motivated sales associate with extensive customer service and sales experience.

Summary Of Skills

Customer Service

Customer satisfaction

Web-based reporting tools

Account management

Negotiation skills

Complex problem resolution

Accomplishments

Customer Service

Resolved customer issues with first call resolution

Reduced retention

Increased revenue by selling features

Professional Experience

AT&T Call Center March 2011 - Current

Customer Service Representative

Davenport, Iowa

Solved customers issues in a timely manner while maintaining a professional and personal experience. Documented what was discussed on the call to ensure an easy transition if customer had to call back for same issue. Increased revenue by reducing repeats and selling features.

Education

Northeast Middle/High School

High School Diploma

Goose Lake, Iowa, USA

Related Coursework: Accounting 1 and 2, Microsoft Word 1.2, and 3, Web Design, Typing, and Speech.

Work History

Wal Mart October 2006 - October 2008

Cashier

Clinton, Iowa

Kohls October 2008 - Feb. 2009

Cashier

Clinton, Iowa

UFP Technologies Feb 2009 - March 2011

Material Handler

Clinton, Iowa

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