Customer Service Medical Assistant

Felicia Johnson Stevens

Phone number: 832-***-****

Email address: ****.*******@*****.***

EMPLOYMENT PROTOCOL

The information that is about to be presented will describe the potential of the very essence of the skills in which have evolved from the institutional education and employment history which forth have been acquired from years of precision in the work force, obtaining such qualities in developing business ethics. These qualities are as follows # becoming detailed oriented researching objective issues # no task is left open with my ability to learn quickly # preparation works when I complete timed projects # in my quality performance intense detail is performed # desire to achieve motivates be as a self starter # being alert carries my ability to train others # willfulness to keep ethics at an employable state means upgrading skills # helping to keep high protocol with the company with efficient record keeping # excellent customer service procedures has also been obtained.

CHARACTER DEVELOPMENT

Crosby Elementary - Crosby High - Crosby, Texas 1969-1981

Basic Education Academy with elective of Business Graduated

Bradford School of Business - Houston, Texas 1981-1983

Certified Professional Secretary Status Completed

National Health Center - Houston, Texas 1990-1991

National Certified Medical Assistant (front and back office) Status Completed

Anthem College - Phoenix, Arizona 2006-2007

Medical Billing and Coding (online) Status Incomplete

PERSONAL DATA

1970-1981 First Baptist Missionary Church - Barrett Station, Texas

Volunteer Visitor/Worker-Vacation Bible Study-Sunday School-Youth Choir-Youth Usher

1981-1994 Neighborhood Assisting-Crosby, Barrett Station, Highlands, McNaire, Houston, Texas

Volunteering

1994-2000 Neighborhood Assisting-Klein Forest, Jersey Village - Volunteering

2000-2006 Our Mother Of Mercy Catholic Church / Neighborhood Assisting-Dayton, Liberty, Amos, Texas - Women’s Auxiliary-Church Volunteer-Neighborhood Volunteer

2006-2011 Americas’ Shelter System-Deep East Texas - Research-Volunteering

SKILL BUILDING HISTORY

Secretaries and administrative assistants, perform highly specialized work requiring knowledge of technical terminology and procedures. Most medical secretaries need to be familiar with insurance rules, billing practices and hospital or laboratory procedures. Skills acquired from

such education can be as described: Answers routine correspondence; Answers telephone and gives information to callers, takes messages, or transfers calls to appropriate individuals; Arranges travel schedules and reservations; Collects and disburses funds from cash account and keeps; Compiles and maintains lists and records, using typewriter or computer; Compiles and types statistical reports, using typewriter or computer; Composes and distributes meeting notes, correspondence and reports; Files correspondence and other records; Greets and welcomes visitors, determines nature of business, and conducts visitors to employer or appropriate person; Locates and attaches appropriate file to incoming correspondence requiring reply; Mails newsletter, promotional material and other information; Maintains calendar and coordinates conferences and meetings; Makes copies of correspondence and other printed matter; Opens incoming mail and routes mail to appropriate individuals; Orders and dispenses supplies; Prepares and mails checks; Provides customer services such as order placement and account information; Records and types minutes of meetings, using typewriter or computer; Schedules appointments.

Medical Assistants deal with the public; therefore, they must be neat and well groomed and have a courteous, pleasant manner and they must be able to put patients at ease and explain physician’s instructions. They must respect the confidential nature of medical information. Clinical duties reasonable level of manual dexterity and visual acuity. Working as a medical assistant one can either work in the front office, which deals with the physician’s daily office and or their personal life. The patient is also part of these procedures; Assigns and records or stamps identification numbers or codes to index; Authorizes or documents materials movement. using logbook or computer and traces missing files; Inserts additional data on file records; Inspects or examines materials or files for accuracy, legibility, or damage; Locates and retrieves files upon request from authorized users; Photographs or makes copies of data and records, using photocopying or microfilming equipment; Places materials into storage receptacles, such as file cabinets, boxer, bins or drawers, according to classification and identification information; Removes or destroys out dated materials in accordance with file maintenance schedules or legal requirements; Scans or reads incoming material to determine filing order or location; Sorts or classifies information, according to content, purpose, user criteria, or chronological, alphabetical. or numerical order. The back office procedures are: Cleans and sterilizes instruments; Completes insurance forms; Hands instruments and materials to physician; Interviews patients, measures vital signs, weight, and height, and records information; Inventories and orders medical supplies and materials; Lifts and turns patients; Maintains medical records; performs routine laboratory tests; Prepares treatment rooms for examination of patients; Schedules appointments.

Customer Service Representatives interact with customers to provide information in response to

inquiries about products and services and to handle individuals whose duties are primarily sales

or repair. Qualifications for advisers include good communication, problem solving, and

Computer skills. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client services, as well as other departments. Measuring and valuing customer relationships if critical to implementing this this strategy. It also describes a company-wide

business strategy including customer-interface departments.

Operation Skills- Typing Speed 60 Words Per Minute; Apple or Macintosh Computers; Database Software ; Data Entry Terminal; Desktop Publishing Software; Email Software; Internet Browser; Peripheral Devices; Personal Computers; Spreadsheet Software; Utility Software; Web Design Software; Word Processing Software; Microsoft word; Windows XP; Microsoft Office Power Point; Adobe Reader, Basic Office Equipment and Terminology.

OPERATIVE SKILLS

November/2011-Present\House Sitting\Crosby, Texas Caring for parapegent patient by bathing, cleaning of bedroom, cleaning of kitchen, washing of clothing, cooking of meals, and socializing. Duties are preformed twice weekly on a weekly basis. Exit: Present Employment.

November/2008-February2009\Flying J\Baytown, Texas Operate industrial dish washer, being scheduled different hours to learn the high points of sales and customer service, reconnecting ice cream machines, cleaning of industrial ovens, general janitorial duties, observation of restaurant utensils and pots, knowledge of stocking of industrial refrigerator, checking of inventory stocking, training in buffet setup, and training of payroll. Exit: Improper notification of scheduling.

October/2006-January/2007\Jack-In-The-Box\Lufkin, Texas Trained for Team leader, prepared all foods for sale on a daily basis, cashier, evening money count, janitorial duties, and inventory. Exit: Moved back to home land.

2006-2011\All Missed Employment Time from above entries constitutes the following explanations: a request of divorce by my spouse as well as a court order release of my children to this spouse. Being that this position was revoked from my life, time has moved me into a period of new experience of a different nature. Finding out how our city and state or even the country has not prepared its citizens for the un-consititutal charitable care of the situation of homelessness, placed me in the fold of this very problem. Bringing in this unbelievable situation I kept myself focus on restoring the life I have come to know. Positive.

April/2000-June/ 2006\Domestic Engineer\Dayton, Texas the duties that follow are engineered for two adults and five children and one grand. Scheduling doctor appointments, dentist appointments, and school counseling meeting/paying utility bills, taxes, home insurance, car insurance, tithes, organization fees, children school fees/hiring electrician, plumbers and re-modelers/transporting children to scheduled appointments and transporting parents to scheduled appointments/ attending association and community meetings/housekeeping, preparing nutritional meals, gardening and land scraping/aiding sick family members/hosting

Family events such as baptism celebration, birthdays, first communion, family reunions, family holiday dinners and children graduation/purchasing home, were purchasing household items, tending to family members emotions/providing a peaceful environment for healthy living. Exit: Divorced.

September/1991-April/2000\Laboratory Corporation of America\Houston, Texas On a daily basis during this time frame, the employment tasks where preformed as such: Develops and implements patient management plans, records progress notes and assists in provision of

continuity of care./Interprets diagnostic test results of panic levels to the physicians’ office or medical facility./Performed daily tasks of locating specimens for all department, as well as, researching tests results and physicians complaints./Compiles patient medical data, including health history and results to be filed on a monthly and annually basis./Assists with stat testing by preparing specimens and forms for testing./ Monitors quality control areas for bio-hazard./Instructed new employees on the policies of the laboratory protocol./Researched testing information for the client inquiry department which consisted of fifteen to twenty employees on a daily basis./Maintained processing of specimens for the accessioning department until worker arrived./Researched new ideas brought in by the administrative office./Use microfiche equipment to file older forms and to pull them up for current use./Walked investors through the protocol of the laboratory process. Exit: To stay at home as a domestic engineer.

OCCUPATIONAL LICENSE OR CERTIFICATION

1982 Certified Professional Secretary - (IAAP) International Association of Administrative Professional

1991 National Certified Medical Assistant - (NCCT) National Center for Competency Testing

1991 (CPR)

2005 Recertified Front Office of Medical Assistant

2008 Certified Restaurant Food Preparation

SALARY ESTIMATE

U.S. BUREAU OF LABOR STATISTICS CODES

551000 Human Resources Managers Hourly Percentile Wage $31.66

Annual Percentile Wage $65,840

431011 First-line Supervisors of Office and Administrative Support Worker Hourly Percentile

Wage $16.61 Annual Percentile Wage $34,550

551000 Human Resources Assistants Hourly Percentile Wage $12.34 Annual Percentile Wage

$25,660

REFERENCES

Donald Samuel Physician Clinics for Woman’s Health

Well Women Exams, Ultrasound, Tubal Ligation, Surgery, Specializing in Health Care for Women, Pregnancy, Medicare 409-***-****

Michael Caldwell County Worker Harris County

The Parks Department staff members at any park can answer questions relating to pack rules and regulations; concerning reservations, Hiking, Biking, Fire Bands and any other amenity done in parks. 281-***-****

Ben Cenveka Laboratory Manager Laboratory Corporation of America

Labcorp provides leading edge medical laboratory tests and services through a national network of primary clinical laboratories specialized centers of excellence with scientific expertise as well. 713-***-****

BEGINNING

Now that all information have been shared about the experience in which I have obtained through the years of my education and employment, let me share with you the future information that is to continue in my life. Being that knowledge does not stay still, my willingness to success will guide me to take the necessary steps to stay in contact with technology. In doing so I have made steps to continue bringing new knowledge to my availability of learning by making sure I have the necessary funds for further education by means of government and or loans. The choice of facility learning I am focused on is (first) online schooling and (second) classroom schooling. My first choose is retaliate to working and going to school, budgeting my school time to my work schedule, giving me efficient time for both. Thank you for this opportunity to introduce my skills.

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