Customer Service Manager

Rickie Lynn Iler

**** **** **** **** **** #***, Katy, Texas 77494

281-***-**** Cell

*******@*******.***

Objective

To acquire a challenging position in an environment where I can best utilize and improve my skills and experience to make a significant contribution to the success of my employer.

Technology Solutions Strengths and Expertise

Typing Speed: 65 Words per Minute Take charge attitude

Microsoft Outlook Organization

Microsoft Access Attention to detail

Microsoft PowerPoint Communication

Microsoft Excel Customer service

Microsoft Word Results driven

WordPerfect Resilience

QuickBooks Team player

Microsoft Project

Microsoft Publisher

Professional Experience

Office Coordinator / Legal Assistant- 87th Street Parkway Professionals Lenexa, Kansas

February 2011 - August 2011

In this role I was responsible for providing administrative and case support to three attorneys. My daily tasks included handling all customer service/client relations issues, coordinating depositions, and preparing legal pleadings for court filings. Additionally, I was responsible for processing payables and receivables, answering a multi-line phone system, scheduling appointments, processing payroll, ordering office supplies and additional general office duties as needed.

Office Coordinator – Horizon Services Overland Park, Kansas

January 2008 – December 2010

As the Office Coordinator, I provided administrative and project support to the owner and office manager. Primarily, I worked with the owner and our clients to identify tasks required and risks involved for completing the work for each project. I coordinated with contractors to confirm availability, rates and ability to meet time lines as required by our clients. I created, and prepared a weekly status report to update the owner on each project in addition to verbal daily updates. Additionally, I assisted the office manager with day-to-day operations including payables, receivables, payroll, customer service, and other duties as assigned.

Office Manager / Project Coordinator – Arizona Tree and Landscape Phoenix, Arizona

January 2006 – June 2007

My responsibilities in this position included processing payroll for 100 employees on a weekly basis, cash handling, preparing and making deposits, and processing payables and receivables on a daily basis utilizing QuickBooks. I also compiled data, prepared and published results of financial activity through balance sheets, sales totals, sales tax, and bank statement reconciliations. Additionally, I assisted the company Engineer in preparing packages to bid on projects by identifying tasks, risks, estimating project durations and costs based on historical and current data.

Office Manager – St. Michael’s Episcopal Church Little Rock, Arkansas

October 2001 – December 2005

In this role I was responsible for all office operations for the church including developing and recommending administrative procedures, processing payroll, maintaining the Vicar Appointment calendar and making travel arrangements for staff and guest speakers. I also maintained the church calendar, records of church attendance and membership. On a weekly basis I was responsible for contacting and coordinating volunteers, preparing weekly service bulletins, and preparing financial reports from Church Windows software.

Office Manager – Austin Avenue Methodist Church Waco, Texas

October 2000 – September 2001

My responsibilities included all aspects of running a church business office on a daily basis including processing all new hires, terminations and training of new staff. Producing weekly service bulletins and bi-weekly church newsletter that required transcribing, and church attendance record keeping. I created weekly work schedules, processed all payables, receivables, deposits and payroll for the staff of 20. I was also tasked with sourcing and purchasing company products, advertising, and preparing semi-annual status reports.

Office Manager – Sugar D Saddle Company Waco, Texas

March 1998 – July 2000

As the Office Manager, I provided superior customer service by phone and in person to customers ordering custom hand made saddles and leather work. I coordinated all material orders, cost, time, and scheduling of each project. Responsible for scheduling, processing payroll, cash handling, bank deposits, payables and receivables, material orders and monthly status reports. I also prepared and filed the company monthly sales tax and yearly federal tax returns.

Escrow/Underwriting Assistant – First Preference Mortgage Corporation Waco, Texas

March 1996 – March 1998

My responsibilities as an Escrow/Underwriting Assistant included processing and creating new loan files originating from First Preference Mortgage Corporation. Processing VA, FHA and Conventional loans, paid in full loans (FHA, VA, and Conventional), FHA MIP and Conventional PMI payments, and mortgage files for approval. I posted and deposited monthly mortgage payments from customers in LSAMS and reconciled daily and monthly deposits. Additionally I disbursed homeowner insurance premiums to insurance companies from customer escrow accounts, end of year escrow analysis, and provided customer service and issue resolution to customers calling or coming in with questions and/or complaints about their mortgage.

Escrow Administrator/Loan Processor – First Bankers Mortgage Corporation Waco, Texas

September 1993 – March 1996

As an Escrow Administrator and Loan Processor, I was responsible for mortgage payoffs, release of liens, processing loan applications for assumption files prior to underwriting, next steps letters to borrowers for paid in full loans and end of year escrow analysis. I was additionally tasked with disbursing homeowner insurance premiums to insurance companies and providing customer service and issue resolution to mortgage customers.

Education and Additional Training

Fred Pryor Seminars – August 2000

Coaching Skills for Managers and Supervisors

McLennan Community College Continuing Education Division – March 1998 - May 1998

Supervisory Skill Development I: Core Curriculum

McLennan Community College – May 1993

General Academic - Associate of General Studies

La Vega High School – May 1989

Completed with Diploma

References available upon request

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