Certified Project Management Professional, with network engineering experience, directing IT and infrastructure projects throughout the U.S., Latin America and Europe. Affording clients comprehensive solutions by creating synergy and aligning projects with business objectives. A resourceful leader, with a proven track record, constructing project cohesiveness, developing project documentation, managing budgets, unifying team resources, overcoming challenges, and successfully meeting deliverables by leveraging these core skills:
• Project governance: initiating, planning, documentation development, scope management and project execution • Effective communication skills with diverse management and technical levels
• Strong analytical and problem solving skills essential to developing comprehensive solutions • Proficient budget and time management
• Engineering IT infrastructures including enterprise networks, data centers, security and wireless LANs • Motivation of project team members to maximize commitment and performance
• Cross functional team building and leadership • Managing vendor and governmental relations
• Risk Identification and management • Negotiations and diplomacy skills
SUMMARY (12) years managing U.S/ international projects
(12) years consulting within the Financial Services, Telecom and Real Estate industries
(21) years leading IT, computing and telcom projects
(11) years engineering IT and security enterprise networks
(11) years liaising with governmental entities and Telcos
(12) years managing vendor relations
(22) years team building and mentoring
(11) years managing technical teams and employees
EXPERIENCE Pacific Digital Technologies, Guanacaste, Costa Rica (6/10 – 9/11)
IT Consultant and project manager: Assessed client’s networks and managed modernization projects to improve network reliability, increase performance and reduce costs. Successes included:
• Consulted clients on enterprise IT architecture, Internet connectivity, wireless networking designs, security and IT standardization amongst departments due to growth and mergers.
• Analyzed clients’ business requirements and developed networking specifications, standards and processes to meet objectives.
• Managed full project life cycle; developing project plans, defining scope, managing budgets, administering procurements (RFPs, contracts, etc.) for network implementations.
• Developed and executed system acceptance testing and directed change management.
• Collaborated with Internet service providers to resolved congestion and line problems.
• Performed site analysis, designed and managed wireless network implementations.
• Collaborated with National telco “ICE” to extend regional high speed Internet service.
Costa Innovations, Guanacaste, Costa Rica (9/01 – 5/10)
Infrastructure project manager: Restructured projects to develop cohesive and comprehensive strategic plan for managing 13 concurrent projects resulting in improved resource utilization and expedited product to market time frames. Successes included:
• Project managed infrastructure construction of $1.2 billion development with 5 Star hotel, golf course, condominiums, commercial centers and equestrian facilities.
• Performed project cost benefit analysis, risk assessment and managed project budgets.
• Directed construction of $300+ million beach front luxury home sub-development
• Led multidisciplinary teams of architects, consultants, engineers, builders, lawyers, land planners, utilities, topographers and governmental entities to define project scope, establish deliverables, set schedules and determine budgets.
• Managed designs and construction of telecommunications, electrical power, roads, water, and waste treatment infrastructures.
• Provided single point of contact for Legal, Finance and Marketing departments for all technical and infrastructure development matters.
• Coordinated with government agencies to procure permits and spearheaded Private/Public Partnerships for road widening and utility augmentations.
• Collaborated with telephone utility to implement broadband Internet services for projects and surrounding communities.
• Orchestrated community improvement projects with planning committees, Municipality, neighboring developments, and water associations.
• Managed procurement: RFPs, negotiated contracts, and assessed vendors’ performance.
• Defined project required resources, developed teams, supervised 15 employees, and managed sub-contracted resources.
• Allied with wireless transport services to provide Internet access to remote locations.
• Partnered with Intel Costa Rica to implement wireless LANs for educational intranet.
Providian Financial (Contract), San Francisco, California (8/99 – 2/01)
Sr. Network Engineer: Consolidated corporate IT projects and championed enterprise network security to provide vision, improve resource utilization and facilitate network modernization resulting in cost reductions and accelerated networking implementations. Successes included:
• Led project to define corporate networking objectives and engineered enterprise Internet connectivity and security.
• Implemented extranet and managed migration of TransUnion, Experian and Equifax.
• Cross-functional team leader for Providian’s first international call center in the UK.
• Engineered E-Commerce fully redundant multi-site networks and consulted on application development, security implementation, data migration and business resumption plans
• Engineered redundant, fault tolerant data centers including two co-location sites at Navisite and AboveNet including facilities and hardware build-outs.
• Installed and maintained data center, co-location and call center networking equipment and firewalls on mission critical network maintaining 99.999% uptime.
• Managed installation and activation of 50+ national and international frame-relay, T3s, T1s, E1s circuits with AT&T, British Telecom, and MCI
• Provided Tier 3 technical support to Network Operations Center in a high-pressure, dynamic environment.
• Trained and mentored junior engineers on network operations and troubleshooting.
Cisco Systems (Contract), San Jose, California
(3/99 – 6/99)
Technical Marketing Engineer:
• Engineered, built and managed networks for Cisco's trade shows.
• Led multidisciplinary teams to integrate service provider,
enterprise, small/medium business, cable, security, VOIP and video products on to core networks.
• Assisted event planning and supplemented trade show staff.
Bank of America (Contract), Concord, California (6/98 -12/98)
Network Engineer/Project Manager:
• Developed time-line and managed international IT and Windows implementation.
• Directed cross-functional teams in the U.S., Mexico, Brazil, Argentina, Chile, Venezuela and Colombia to complete the migration of six countries in six months.
• Identified risks and planned responses to manage technical and logistical challenges.
• Designed and installed BofA’s international standard for switched Ethernet.
• Engineered business resumption sites for Latin American including application migration and data duplication
• Trained field engineers on network designs and configuration.
• Managed international shipping and customs processing of servers and equipment.
Pacific Bell Internet, San Francisco, California (12/88 – 4/98)
Network Engineer:
• Core team member that built Internet access network for California and Nevada.
• Designed and implemented Call Center, Network Operations Center
and Data Center fault-tolerant campus
network to provide a 99.9+% uptime.
• Installed Cisco routers and other network infrastructure equipment for Internet access and user authentication.
• Designed Engineering department’s standardized
Windows platform that became the model
for a company-wide modernization and yielded a $2.6M savings.
• Designed and installed (30+) LANs and NT domains statewide.
• Coordinated ISDN and Frame Relay circuit installations.
• Project managed multiple office moves and re-stacks.
• Provided Nortel Meridian tech support and facilitated IVR application development.
• Established and managed company helpdesk and trained helpdesk technicians.
• Provided Tier 3 network and application technical support for 4500+ users.
• Managed statewide software and hardware roll-outs
and trained 250 support technicians.
• Developed PC modernization Business Case and managed replacement of 1400+ PCs.
• Led vendor Quality Improvement Team (QIT) resulting in a $300,000 cost savings.
Kaiser Engineers (Contract), Oakland, California
(6/88 – 11/88)
Application Developer:
• Developed Focus database application for manufacturing automation on a Novel network.
Pacific Bell (Contract), San Francisco, California (5/84 - 5/88)
Computer Consultant:
• Integrated PCs with mainframes and Wang systems.
• Provided LAN/desktop support and system integration
• Developed mainframe project tracking application
• Transitioned managers from typing pools to PCs.
• Trained 250+ users.
MILITARY United States Air Force,
Avionics Computer Specialist: (4/80 - 9/83
)
EDUCATION • University of Southern California, Industrial Engineering, 1984
• PMI Certified Project Management Professional (PMP)
• Mircrosoft Certified Professional
LTI Certified Internetworking Professional
• LTI Certified LAN Professional
LTI Certified WAN Professional
LANGUAGES • Perfect Spanish
AFFILIATIONS • Project Management Institute (PMI) Member – United States & Costa Rica
• Costa Rica, Guanacaste Water Board- Technical consultant
• Country Day School, Costa Rica – Technology consultant
TECHNICAL SUMMARY Hardware: Cisco 75xx, 72xx, 70xx, 4000, 36xx, 26xx, RV042 routers, Cisco Catalysts 6500, 5500, 2900, 2800, 1900 and 1200 series Ethernet switches, Cisco, Linksys and Dlink wireless routers, Ascend Network Access servers, Inverse multiplexers, Cisco PIX firewalls, Nokia Firewall, DSL/Broadband firewall routers, 3Com Ethernet switches, Distributed sniffers, Cisco and F5 Labs IP Load balancers, Netscout RMON probes, Cisco 2511 terminal servers, Apple wireless routers
Transports: T3, T1, E1, T1 multiplexed bundles, Frame-Relay, DSL, SMDS, ISDN, Gigabit Ethernet, 10/100BaseT, Token Ring, ATM, VLANs. 802.11 wireless LAN (WLAN)s, 2.4Ghz RF transceivers
Protocols: TCP/IP, IPX, EIGRP, OSPF, RIP, HDLC PPP, HSRP, DLSW, NAT, DHCP, WPA, VOIP, SMTP, SNMP, SNA, XNS, Appletalk
Applications/OS: MicroSoft Project, MicroSoft Office Suite, Visio, Firewall ACLs, HP Openview, Ciscoworks, Lucent VialSuite, Cisco IPTV and Call Management, Cisco CWSI, IBM Tivoli, Microsoft IIS, MicroSoft Windows 2000/XP/NT/ME/98/95, Lotus Notes, UNIX Solaris, Mac OS X, INS Enterprise Pro, Sniffer Pro, Meridian IVR.
KEY COMPETENCIES Project Manager, Network Engineer, IT Consultant, Real Estate Development consultant, International project management, Strategic Planning consultant, Team builder, Enterprise network architect, Security network Architect, Wireless LAN Architect, Team leadership, Virtual team management, Negotiations, Supervisor, Vendor management expert, Conflict resolution facilitator, Risk management consultant, Technical facilitator, Financial analysis, Risk assessment, Budget management, Budget forecasting, Time-line scheduler, Procurement administrator Risk mitigation Consultant, Cost and time variance analysis, Performance reporting, Bids analysis facilitator, Contract negotiations and administration, WAN Engineer, LAN Engineer, IT Design, IT Architecture, IT Security, Cisco equipment installation and configuration, Data center design and build, Cable management, Wireless (Wi-fi) site analysis, Capacity planning, VPN implementation, Network manager, Windows Administrator, Technical trainer, mentor, User Authentication Radius, Operations manager, construction management, Government Liaison, Change management Legal compliance, Environmental compliance, Construction permit processing, self-motivated, self-directed, Public Relations, Technical writing and documentation, Trade show staff, Event Planning, Help Desk Manager, PC Support, Meridian tech support, Application development