Customer Service Manager
Resume:
Arra M. Dorrel
**** *. **** *********, ** ***** | 660-***-**** | ****.******@*****.***
OBJECTIVE
To obtain a position where I am able to maximize my business management and marketing skills EDUCATION
Certificate of Practical Nursing July 2011
North Central Missouri College, Trenton Missouri GPA 3.31/4.00
Bachelors of Science: Double Major Business Management and Marketing December 2007
Northwest Missouri State University, Maryville Missouri GPA 3.00/4.00 RELATED WORK EXPERIENCE
Cinco Ranch Alzheimer’s
Special Care Center Katy, Texas Dec 2011-April 2012
Charge Nurse
Administered medications and breathing treatments
Oversaw the care of 66 residents, while supervising 6 nursing aids and a medication aid
Carried out physical assessments on residents along with recording and implementing physician orders
Performed skilled nursing tasks such as catheterizations, injections, and cleaning and dressing wounds
Monitored the daily care of residents
St. Francis Hospital Maryville, Missouri Jan 2010-Aug 2011
Health Information Management
Worked in medical office maintaining patient records, and interacting with patients
Retrieved labs and X-rays for hospital personnel and patients as needed
Communicated with nurses and physicians regarding patient documentation and records
Worked with clients to answer any questions they had in regards to their medical records
Sent out correspondence via fax, email and letters
Farmers Insurance Olathe, Kansas June 2008-Dec 2009
Office Claims Representative
Settled 40-50 automotive total loss claims per week with customers through various forms of communication, including phone and email
Paid out over 2 million dollars in claims throughout employment with Famers
Built interpersonal relationships with customers while helping them through their claims process
Resolved conflicts and disputes brought forth by disgruntled individuals, while evaluating both the customer’s and the company’s well being
Multitasked in a fast paced work environment with constant deadlines
Efficient in Microsoft Office Suite, as well as other office equipment and written correspondence
Received a superior service claims award from Farmers for giving exceptional customer service
Veriship Overland Park, Kansas Jan 2008-May 2008
Account Specialist
Made outgoing sales calls to prospective clients in regards to Veriship’s auditing business
Performed client services duties such as answering all inbound phone calls, sending out faxes and correspondence along with paying client invoices via phone
Worked with other account specialists to design promotional strategies and campaigns to increase our client base
Athletic Marketing Promotions Maryville, Missouri August 2007-Dec 2007
Intern
Designed promotional plans for sporting activities such as flyers and halftime games for future participants
Women’s basketball promotions manager where I was in charge of all game day operations and 11 fellow interns
Managed the Bearcat Tailgating Zone at Northwest football games
Fine tuned professional presentation skills by performing and assisting in promotions in front of large crowds of people.
Coordinated activities for 11 fellow interns
Arra M. Dorrel
1007 S. Dunn Maryville, MO 64468 | 660-***-**** | ****.******@*****.***
REFERENCES
Rhonda Battee-Health Service Director Cinco Ranch Alzheimer’s Center
3206 S. Fry Rd.
Katy, TX 77050
Chris Mattson - Health Information Management Director St. Francis Hospital
2016 South Main
Maryville, MO 64468
Morgan Johann-Claims Supervisor Farmers Insurance
16850 W 119th St.
Olathe KS 66061
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