Customer Service Sales

Brian Arsenault

**** ******** ** #***

Fort Myers, FL 33907

HOME PHONE: 941-***-****

CELL PHONE: 239-***-****

***************@***.***

Related Skills

• ¬¬Microsoft Visual FoxPro • ¬Microsoft Excel

• ¬¬PowerPoint • ¬Microsoft Word

• ¬¬HTML • ¬50 WPM Typing Speed

• ¬¬Windows 98, 2000, ME, XP, 7

• Process and apply new skills and concepts quickly • Microsoft Access

• Strong Analytical Skills

¬Education & Training

Database Administration-Associate of Science June 2012

¬Rasmussen College-Fort Myers, FL

¬Courses: Operating Systems, Fundamentals of Programming, Professional Communication

¬Computer Information Technology-Bachelor of Science December 2001

¬Hodges University-Fort Myers, FL

¬Courses: Web Programming, C++, Visual Basic, Hardware and OS, Business, Marketing, Project Management

¬GPA: 3.92 on a scale of 4.0-¬Graduated Summa Cum Laude

¬¬Computer Engineering-Associate of Arts June 1996

¬Edison Community College-Naples, FL

Experience

Information Systems Specialist 2001-Present

SouthWest Direct, Inc.-Fort Myers, FL

• Create and manage websites and email campaigns using Easypurl and HTML.

• Analyze reporting on web traffic, statistics, and other core metrics from main site and email campaigns.

• Extensive data maintenance, queries, and manipulation using Excel and through a command

line interface using FoxPro.

• Utilize data through the processing of reports and coordination with customer service personnel.

• Extensive use of Printshop Mail, Word, and Adobe to position variable text and variable images

while utilizing mail merges in a fast-paced environment.

• Knowledge and understanding of information technology responsibilities, processes and procedures.

• Expertise in using search engine tools and the internet.

• Experience in installation of various software and Windows operating systems.

¬

Valet/Bellman 2000-2001

Edgewater Beach Hotel-Naples, FL

• Provide hotel patrons information of hotel services, entertainment, recreational facilities, and restaurants.

• ¬Provide outstanding customer service in order to understand their needs.

Receiving Supervisor

OfficeMax- Naples, FL 1998-2000

• ¬Receive and document all shipments

• Processed all invoicing, freight forwarding and packing slips, purchase orders and daily receipts.

• Supervised loading and unloading of goods, ensuring that merchandise was handled with care

and placed correctly in warehouse.

¬Sales Associate

Uptons- Naples, FL 1997-1998

• ¬Skilled in areas of order processing, inventory control, and cashier management.

• Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.

• Excellent problem solver with strong sales analysis and reporting skills.

• Experience in diverse customer service and retail sales working environments.

Shift Manager

McDonalds Restaurants- Naples, FL 1989-1997

• ¬Efficiently managed the store operations in an effort to provide total customer satisfaction.

• Trained staff on cash handling and food preparation.

• Compiled daily sales reports and analysis to executive management.

• Maintained high standards of customer service during high-volume, fast-paced operations.

• Communicated clearly and positively with coworkers and management.

• Resolved complaints promptly and professionally.

• Cross-trained and coordinated scheduling with team members to ensure seamless service.

C++, Networking, Network, Entry Level, Sales, Representative, Marketing, Java, Office, Database, DBA, Business, Manager, Supervisor, Cisco, A+, Hardware, Software, Programmer, Analyst, Web, HTML, Java, Oracle, Accounting, Executive,

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