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Customer Service, printing, management experience

Las Vegas, NV, 89101
August 17, 2012

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**** *. ******* **. *** C***

Las Vegas Nevada ***01


Career Objective

I am a highly motivated and flexible individual looking to secure a position where my existing skills in the areas of printing, production and customer service can be utilized in a business that can offer me a positive atmosphere and job security. I have knowledge in the area of human resources and would eventually like to finish school with my human resource degree.

Personal Profile

I was employed for Xerox Business Services for 22.5 years in printing and production working on various Xerox black and white and color machines, high volume and low volume machines. I was contracted into businesses, to do the printing for companies including General Motors, Bank One, Powertrain, General Motors Service Parts Operations, General Motors Legal Services and RGIS (Retail grocery inventory specialists). I held the position of account coordinator at Service Parts Operations in Grand Blanc Michigan. I have won numerous awards for my attendance and customer hero awards. The satisfaction surveys that Xerox ask the customers to respond to, I achieved a rating of 10, very satisfied for numerous years. I have worked closely with the upper management team and the sales team for contract renewals. I have conducted on site machine training for the customers on the smaller walk up black and color machines.

I was employed for Burger King Corporation as a restaurant Manager before I was employed by Xerox in 1988. I held positions as a cashier, assistant manager and then promoted to a restaurant manager of the food court at Summit Place Mall, Waterford Michigan. I was able to keep satisfied employees there for reducing the turnover rate of employees. I continuously crossed trained all employees so they could work any position that we needed them for.

Skills Summary Xerox

Xerox equipment I have operated and I have knowledge with is the 1090’s, 9500 series of Xerox machines, walk up copiers, the 5090, the docutechs, Navarra 120, color machines including the 5775 and Docucolor 40.

Other Experience

High volume black and color printing Multitasking, Padding, Gang Cutting, Binding, glue and GBC, Training manuals with Tabs, Packing and shipping, engineering drawings, high volume printing, shrink wrapping, Docucare, electronic documents including scanning legal documents into a data base. Proficient with the Computer, inventory and supply ordering, and customer service. Conducting presentations to large groups of people. Office experience, facilities management.

Skills Summary Burger King

Scheduling, interviewing, hiring and termination of employees, supply ordering, customer service, cashier, bank deposits, food preparation and conducting team meetings.

Professional Experience

Xerox Business Services 300 Galleria Office Centre Southfield Michigan 48034. Telephone 248-***-****.

December 27, 1988 – November 22, 2011

Burger King Corporation Summit Place Mall, 315 N. Telegraph Waterford Michigan 48328

December 1984-December 1988


Oakland Community College 7350 Cooley Lake Rd, Union Lake Michigan 48085

Associates Degree in Business Administration 1982

Holly High School, 6161 East Holly Rd Holly Michigan 48442

1980 Graduate


Wendy Hamaker, Coworker and friend for 34 years: 608-***-****

Barb Augsburger, Coworker for 22 years: 248-***-****

Keith Berberich, Friend 702-***-****

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